Dr. Martens

Well this store has gotten a mixed bag of reviews. Allow me to add my interpretation as of 2016.
The store — good selection of DMS, everything from the wackier styles to safety shoes up to the authentic Made in England vintages. They also have socks, bomber jackets, laces and shoe care kits.
The staff — the staff are helpful and pleasant. My wife spoke of one young lady in particular who really helped her, answered lots of questions. Because it was a present we ended up going back after x-​mas to scope out other styles and I ended up exchanging for another pair which caught my eye a little more. At that time a different young man attended to us and he was extremely helpful and polite, running around and getting me all kinds of stuff from the back and the basement. He was also really knowledgeable about the brand itself. I would say the final sale was based largely on his efforts that day. My wife and I left the store talking about how good he’d been.
The woman at the counter — I get her, and I get why people think she’s ‘mean’. I disagree completely. That’s just my 2 cents personally, but, my interpretation is as follows:
First of all I believe she’s French, I heard her speaking French over the phone. So perhaps in English she doesn’t mean to come across so curt it just happens accidentally. I speak 3 languages and I know first hand even when you’re good in a 2^nd language you can come off sounding curt without intending to. If she just ‘seems’ curt I would ignore that, it really does seem unintentional. I didn’t find her mean at all. She was polite to us, other people here say shes polite, and so I’m not sure it’s a huge issue really. People need to be less butthurt about every little thing.
The ‘final sale’ remark etc., I actually overheard her say it a few times and I never thought anything of it until I read about it here. Again I dunno what the issue is, a store has to have its bottom line. I suppose the timing and way you tell that to the customer can affect the tone of the sale but it’s just a store policy at the end of the day. It’s like saying ‘fries with that?” at Mc Donalds. On the contrary, being upfront about it is honest and worth appreciation in my opinion. Would you rather be told that it’s a final sale when you come back later and try to exchange?
A side note/​anecdote: I was fiddling with the display of laces which are sold separately and I couldn’t put one set back in place quite correctly (it looked like they’d been arranged using a laser level and ruler and they were all jammed in tightly, I didn’t want to damage the paper wrapping so I left them sitting ajar). She quickly came over and made sure they were back in place and straight as an arrow. Sensitive customers may have been offended by someone cleaning up their ‘mess’ so quickly and obviously, but again, I think as N.L. aptly pointed out in his/​her review that she just likes to ‘run a tight ship’ and it’s no reason to get so offended. I wasn’t offended at all, I didn’t think anything of it. On the contrary I can appreciate someone trying to have a well-​organized, orderly and properly run store, especially in that area.
When we were there she was very pleasant to me and my wife, she performed our exchange without any issue, calculated the price difference for us, called and ordered in the boots I wanted, informed me clearly of the time it would take for them to arrive and finally handed me my receipt with a smile and all. I was surprised to come here after and read the reviews about her. It was a professional sale and I felt valued as a customer.
I would give this store a ⁵⁄₅ because:
1) the staff are knowledgeable and courteous, they work hard to get your sale,
2) they were very efficient in tracking down the product I wanted and getting it ordered, and
3) I find the woman at the counter to be serious but definitely fair and I can very much appreciate those traits in a business operator in that part of town. So on the contrary, I was able to make the purchase with confidence and could appreciate the fact that she runs a tight ship.
Some of the ‘be your friend immediately’ types working in other stores in that area lack honesty and will say literally anything to anyone at anytime. I’ve honestly overheard young female store staff in other shops discuss (allude to) things regarding their sex lives, how hungover they were, etc. when shopping in other stores. I’ve seen them walk right past fallen product. They are way too casual and unhinged, lack product knowledge, give half-​baked answers and the stores are unorganized, etc. In my opinion that is way more disingenuous and annoying as a customer vs. someone who takes their merchandise seriously and firmly runs an orderly store.
So bottom line, if you want an authentic pair of Doc Martens I would recommend this store for sure, there are no real issues with this store at all and I think serious customers will be able to clearly see that.

I have never met a more insulting and power tripping woman than the one I met working here. I believe her name is Rosanne or something like that. She is a lot older than the other staff (pushing 60 dressing like she’s 25)
I came in to purchase 2 pairs, one for me and one for my wife. While there I witnessed her call her staff idiots, call a customer stupid after they left, in front of everyone in the store. When I asked my questions she told me so many lies to try to get the sale. And then got mad at me when I tried to correct her.
After that I immediately left. This woman should not be working with people. Apparently I’m not the only one who thinks this way either. You will be losing my business and I will be spreading word to my friends also. This is unacceptable.

I had a good experience purchasing and then exchanging a pair of docs at the queen street store. The staff were knowledgable, and I found the owner /​woman at the cash to be very helpful. She runs a tight a ship. Get your boots here if you’re thinking of purchasing some new docs.

I can’t agree more with John C. The lady who is cashier has the worst attitude towards her customers. She’s a lot older than the rest of the workers, so I have to assume she’s the owner. The first time I went, she was cashier and I experienced exactly what John C had experienced. Rude and discourteous service. The second time I went for an exchange. We made eye contact for a good 5 seconds when she walked out from her office, and she blatantly ignored me and adverted her contact to this one other lady in the store and said a very loud welcoming hello to her. Twice I felt very uncomfortable by her attitude and can’t help to feel there is some sort of prejudice going on here.

Went to get pair of Docs on boxing day. The price was great and the staff were helpful. That’s until the woman at the cash register, who was initially courteous, ringed me in and then after which instantly informed me in an insulting tone that it was a final sale, then turned away from me. Would have been respectful to tell the customer before hand. But she was eager to make the sale, and once she did you were a nobody. Left the store on a very sour note.

I was in the store on Saturday evening, drove two hours to get there and it was well worth the trip. I needed to replace the Doc shoes I have had for ten years and have looked around, Doc’s are hard to find these days, especially the one made in England. I decided to get the 8 hole boots and compared the ones made in England with the one’s from Asia, no comparison the English boots are much better, the leather is thicker and higher quality and made to last. all my previous Doc’s have gone 10 years without cracking or the sole wearing out. Well worth the extra money. The staff was great and very helpful. I definitely will go back. I think it is the only place you can get the one made in England without ordering them on line (which is a whole not more expensive).

It doesn’t get any better than Dr Marten’s when it comes to comfort shoes, for either work or play, but who would’ve thought they made high heels too!
As I was running errands in the neighbourhood today, I happend to jet by Dr Marten’s and literally did a double take as I saw this gorgeous creature in the window
Well being the heeled shoe slut I am I cannot resist wanting to dance with the devil, or in this case slip my feet into these oxblood red 20-​hole four inch heeled Doc’s.
The SA was a very friendly ice blue eyed Swedish (I think) girl in a toque who encouraged me to try both the black and oxblood colors to get the full effect of these hot as all-​get-​out boots. I appreciated the fact that she was genuine in her salesmanship and not at all pushy or sheisty just matter of fact but still helpful. The boots are sublimely comfortable and have the trademark grooved rubber sole and as I walk a few steps, I start to feel very Catwoman-​esque indeed!
The clientele was pretty much all Japanese people coming and going in the 20 minute or so span of time I was there. It was uncanny as I begin to think us Japanese are just genetically predisposed to liking Doc’s I suppose?
Sadly, I had to part ways with my 20-​holed, 4-​inch heeled lover as payday is not until Friday and being the last pair (or so they always say?) I just may miss out on them completely, sigh! Oh well at least hubby and his cohones will be glad I didn’t get another pair of boots that channel my inner dominatrix: D
Now that Dr Marten’s carry a specific line of high heeled shoes I can highly recommend them as a great place for shoes and officially say they get two arches way up from me!

If you’re looking for a pair of Docs, look no further than the Doc Martens store! The selection is fantastic — they carry the usual classics, along with more stylish updates to the Doc Martens line — no flannel shirt or ripped jeans required! And yes, they’re still as rugged and kick-​ass as you remember them. Service has always been great, and they offer lots of items on sale in the back.

All Doc Martens! Everywhere you look! There are green ones and red ones and yellow ones and shiny ones!
This is the first Dr. Martens store in Canada apparently.
While being a fairly typical shoe store, I found the service to be incredibly friendly and quick. Chelsea helped me find three new pairs, walking down to the basement each time I changed my mind.
«It’s no bother, this is how I get my exercise!»
Chelsea had some great information about the different models, how each type of leather would fit and break in, and why I needed the steel toed version of the 20-​hole black boots. (Kinetik Festival!)
You might think Docs are for alternative types, but over the last 10 years or so they’ve become pretty mainstream. Lots of styles to choose from, many of which are better-​made reproductions of current fashionable styles.
Stop by the store and say hello.