Loving Nature Natural Foods

Sadly. This store is closing. I always found the owner helpful, friendly and kind.
I dont understand why Unilocal has given so much space and importance to one lady who gave a bad review and frankly it did not seem fair. 3 others gave this store good reviews but they are listed as «unrecommended reviews»
That seems much more «shady» that whatever that reviewer is talking about. Going to a small business without calling ahead and then getting mad because they didnt have what you want seems unreasonable.
And I have no relationship to the owner of this store except being a longterm customer.

Located in the beaches I expected this to be an incredibly over priced store. I was wrong.
Incredibly fair prices and a store keeper who is always willing to provide knowledge on the product she sells. Super friendly, and always offers some tea on cold days :3

And now I’ve been contacted by the business owner.
Here is what she said:
«Rosie, I’m sorry you came away from my store Loving Nature with such a poor impression. I have contacted Ying Ying to remove me as a source. I have only been online for 1 month so your comment about being shady was extremely hurtful and untrue. I am honest to a fault. I just didn’t know how to right the situation then. Please if you would be so kind as to retract those comments. It’s very difficult these days to stay in business and negative comments really do not serve either of us well. Thank-​you for your consideration. Sincerely Ellen from Loving Nature.»
And here is my response:
«Hi Ellen,
Thanks for contacting me about my review. I’m always surprised when a business owner contacts me at my personal address rather than via Unilocal.I highly recommend using Unilocal for Business Owners in the future.
I was told on my visit to your store (not sure if you were the staff person) that in fact, the store never sold the Ying Ying product — that it was being ordered through your business for your sister, not resale, and that Ying Ying was clearly still under the impression that you were selling it. The sales person was aware of it being listed incorrectly on YYSF’s website.
I chose to leave some of this out in my review. But that’s very „shady“ to me. Ying Ying lists you as a partner of their business, driving traffic (like me) to your store, when you are not in fact a sales partner. Seems pretty disingenuous to me. And it seems that this was what led to the incorrect listing on YYSF’s website in the first place.
As you say, I take pride in my honesty, especially on Unilocal.And since Unilocal is largely made up of a community that is extremely active online, I consider my review a „heads up“ to others that the information online about your business was incorrect at the time of my review. (And, actually, still today as well.)
Here is a link to an article from Unilocal for Business Owners about how to respond to reviews. It is considered inappropriate to ask a reviewer to remove or change a review.
And here is a list of Frequently Asked Questions for business owners you might also find informative.
As you can see from my Unilocal profile, I am an extremely active member of the community and a member of the Elite Squad for the fifth year running. I take it very seriously.
Unilocal reminds us:
„Negative reviews are an unfortunate — but entirely normal — part of doing business. Don’t be surprised to read the occasional negative review (we certainly have our own fair share of them, too!). While it’s important to look for patterns in your reviews (the bread is stale, the same employee is repeatedly described as rude), you should take any individual perspective with a grain of salt.“
I will not remove my review. It is an honest and fair reflection of my (frustrating) experience at your store. I will update it now to include this email communication, and If I visit again in the future and have a different experience, I will not hesitate to write another, more positive, update.
Take care,
Rosie»