Nice One Nails

How come no one is talking about how good Linda is??? I always ask for Linda when I come in for my routine manicure and pedicure. The girl has jokes all the while being very professional and timely. I dont feel like she rushes and I can always leave the designs up to her-​she never disappoints!
I will gladly spend above the «norm» price for a manicure and pedicure as long as the salon can guarantee the cleanliness and quality of service. I will come back for Linda as long as she is still there.

For the past 3 years I’ve gone religiously to this nail salon and mainly see Susan who does great job.
The last time I went in, the open sign was on — I thought they opened at 9 (like most nail salons in the area) but now I know, they’re open at 10 (mind you, I’d shown up at 9:55). So, I go in this time and am blatantly ignored by all the girls there and they continue talking to each other. I then said that I’d like a shellac manicure with Susan. Then again, I’m ignored and start to pick a colour I want.
While I’m waiting for Susan to get the manicure tools/​bowl of hot water. I hear these women yelling loudly in Vietnamese. It got so loud that I almost walked out. So, I ask her what they’re saying. She said, they’re complaining about having to clean the place and the amount of hours/​days they work. Frankly, I don’t really care what they say about the owner, the business or even myself, ON THEIR OWN TIME. But to continue talking like that in front of a customer, that is rude and extremely unprofessional. When I asked Susan to tell me what was happening, one of the other girls said to Susan that it was her fault for turning on the sign. The girl then said it was my fault for walking in early. At that point I was extremely upset because no, it is not Susan’s fault and it’s definitely not mine, the only people at fault are the girls who talk smack about their employer and their hours while a customer is there.
After my manicure, Susan could see that I was visibly upset and told me to tell the receptionist (who could barely understand me). So I started to but as all the girls and a customer were staring at me, I did not want to make a huge scene. I should have walked out and gone to another salon, extremely disappointed and upset.
So, I called and spoke to the owner, explaining that his staff are disrespectful, rude, arrogant (the list could go on) and he apologized profusely. I’m on the fence whether or not to return. I used to love this place, but now I’m not too sure. The only reason I’d return is because Susan does such a great job.

This nail salon has the absolute worst customer service I have ever experienced in a nail salon. The owner is insulting and rude and tried to over charge me three times in one visit. I am a hairdresser and brought my six year old daughter here for her birthday as well as my eighteen year old niece for the occasion. I asked how much for a manicure for my six year old and was told $ 25 with sparkle Polish (which for some reason is $ 5 extra charge). My niece was told $ 45 for a shellac manicure with NO tips. I experienced a one hour wait after waiting for an appointment. The attendant who did my nieces nails was extremely rude to her and refused to fix a nail that she had got paint on her skin. While having my acrylic fill done a nail Polish accidentally fell of the table which is unlevel. I was embarrassed and apologetic. The Polish had got all over mine and my daughters boots. The women refused to give us nail Polish remover to clean our boots and gave us terrible looks and we’re beyond rude to us after this happened. The nail Polish was ¾ finished as when I picked it up the attendant doing my nails said she would have to add thinner to it to use it for my tips. When I got to the front to pay the owner (a man with no customer service skills) charged me an additional $ 10 for the Polish which I know costs $ 6 at the nail supply as I am a hairdresser and esthetchian myself. My bill was atrocious with being over charged for my six year old and niece. The women and owner were absolutely beyond rude. What was supposed to be a happy fun day for us girls left me very upset. I would never return here again. There is a new nail place that has just opened next to the Michael’s in the plaza across from this one and I will definitely be going there next time. I wouldn’t recommend anyone to go to this salon unless you want to leave angry with a huge dent in your wallet.

Terrible service — I am never going back! I got shellac done last week and went in to get one nail fixed today. I was told it would be at least a 15 – 30 minutes wait and «no guarantee». However, if I wanted to get the shellac removed and do it again there was someone available. That tells me it wasn’t a question of staff availability. I asked if I can make an appointment and come back in a few hours to fix my nail. The owner (guy) at the front was very rude and said they don’t do appointments to fix nails. It didn’t make sense for me to get all my nails done again as I just got them done the previous week, and apparently there was no other way for me to fix one nail as it wasn’t worth their time to do that. Terrible customer service. There are a million nail salons in the area and this one will not be getting my business in the future.

The nail salon is clean and bright. It’s pretty big too with lots of pedi /​mani stations and a ton of staff. When I walked in on a Friday afternoon (without an appointment) I was a little worried because it looked really busy, but a staff member (Cindy) walked up to me, asked me what service I wanted, then took me in right away. I had the shellac manicure for $ 30 — with tax and tip it came to $ 40. They had a lot of colors to choose from. Cindy did a great job on my manicure, I’m happy with how it turned out. I know of another salon where you can get shellac color for $ 20, but I find they’re always running out of certain colors and the staff is rude. I don’t mind paying a few extra bucks at Nice One Nails in exchange for an enjoyable experience!

I went here with my friend who was visiting from out of town for mani/pedi’s. We sat down in their spa chairs that have built in tables that lift off side of the arm rests after being asked to pick out our polish colours. Well these little tables aren’t exactly level so when my friend placed her nail polish bottle on it, the bottle accidentally slid off and hit ceramic floor and broke. The staff made such a scene about it, pointing and staring about the clean up (my friend was so embarrassed and of course apologized). She even had nail polish all over her purse and they just handed it to her without giving her anything to wipe it with. Then the guy who owned the salon then approached her and told her he has to charge her $ 10 for it! Omg! I would have walked out on the spot had I heard him tell her that. I work in the hair industry and know damn well that a bottle of polish costs them wholesale maybe $ 6 at most for an OPI brand. And this was a used bottle of polish only half full, not even a brand new bottle. $ 10?!? Way to take advantage of her peeps. I will absolutely never return there. Their customer service blows.

I made an appointment for an Acrylic fill Saturday at 10am. I got speedy service, a great natural polish finish and was out of there in 45 minutes. Most places charge $ 15 for a fill, for some reason this location charged me $ 25 (which is the price of a NEW set at other nail salons in the area)
Sadly, one Acrylic nail broke down the centre just a few hours later without even hitting it or chipping it on anything (odd!), leaving my real nail fully intact with no issues. (even more odd!)
I called ahead on Sunday morning to notify the manager of what happened and to advise him that I would be coming in for a very quick repair. I waited, and waited, and was finally seen about 20 minutes later. just before the top coat was put on the girl slipped me a bill for $ 5 for a repair.
I do not mind paying for a repair job if I break the nail myself, but hitting it on something, biting it off, chipping it etc… however being charged for a repair that broke less than 2 hours after having them freshly done is completely unacceptable.
I sat quietly during drying, and upon leaving I walked up to the cash with $ 5 in hand and explained to him that I do not have a problem paying the $ 5 however this is bad costumer service.
After some bickering back and forth he said fine that’s ok, just leave… so I did.
I have come to this location a handful of times and have always been pleased with their service so I was very surprised that he would even try to charge me for the repair job.

I’m always reluctant to review nail salons in plazas in a high regard — I find them all so similar however, this salon is my jam. Saturdays are a bit busier so anticipate either waiting for making an appointment but the majority of the time they can always accommodate. The girls here are great and really take the necessary time to make any mani/​pedi fab.
Another major plus I’ll give them is that they don’t pressure you to pay cash — saving you from taxes or whatever other salons benefit from it.
The colour selection is so good here and the seat choices are so customer considerate aka comfortable unlike most.
Love this place!