Noir Etoile

Also bought a voucher and they did not call back to schedule the cleaning like they promised. Called a few times and gave up.

This is a further update in response to «William H» from Noir Etoile’s comments below.
1. Yes, you did sell so many vouchers that you were unable to honour them in an appropriately timely manner. That is exactly what my complaint was, so I don’t see how admitting that I am right and that you screwed up is supposed to win you back customers. It’s simple, William: If you can’t handle the volume of business and do the job that you promise to do, don’t take people’s money. What are you unable to understand about that concept?
2. As I stated in my original review – which you obviously didn’t read very carefully – Noir Etoile’s «online booking system» is useless if, like me, you have already paid for your service. It requires you to enter credit card details and pay before you book. Obviously, I am not going to pay twice (once to Dealfind, and once to Noir Etoile) for a service that I haven’t received yet.
3. Your reviews aren’t fake? Uh-​huh. Right. So all the terrible reviews on Unilocal ARE fake, I suppose?
I would like to add that the Better Business Bureau got back to me about my complaint and they told me that Noir Etoile FAILED TO RESPOND to their inquiries. Ie, Noir Etoile IGNORED a legitimate complaint made through the BBB. That in itself should give you a pretty clear indication of how these people operate. As I have said before, do yourself a favour and RUN, don’t walk, in the opposite direction from this «company».

No show to appointment, no reply to emails or phone calls. Got my money back from LivingSocial (coupon site).

STAY AWAY FROM THIS COMPANY! If you bought something through a deals site just call/​email the site and ask for a refund or credit — you’ll end up doing that anyway! I bought 2 vouchers through TeamBuy and 2 through RDeals.
The first appointment they were scheduled at 9am. After NUMEROUS phone calls to the owner (who by the way couldn’t care less about you, or customer service), I got a call back saying they needed to get the back up. I went back and forth with the cleaner who was going to be there «in an hour» which means 3 hours. The cleaner was nice, but he did a poor job. He dusted surfaces, but didn’t «clean» them. The washroom was clean, but that was it. There were streaks on mirrors, and many of the things I asked to be done just weren’t. The guy left after 3.5 hours and my voucher was for 5 hours. He said they NEVER work more than 4 hours at a time.
I called the owner and asked for someone to make up the time. He scheduled some lady who ended up calling me to say she couldn’t make it and complaining about the owner DOUBLE BOOKING them all the time. So I called the owner to complain — and again, he didn’t care. I called NUMEROUS times after that to reschedule and didn’t get a response.
This Saturday I woke up to find an email from him saying I couldn’t use my vouchers because they had been to my home too many times already and I had bought 7 vouchers (not true, and not true). It went on a bit more, but I can’t fathom going deeper into the stupidity that followed. Just, avoid this company.
I was so done with the BS I called both the deal companies and got a refund.
Save your money — even if they do show up it’s not worth the job they do or the hassle.

You know what’s funny is that the cleaner should still be here right now, but she’s long gone! She stayed for 1.5 hrs and I paid for 4. But let’s start at the beginning.
She was here 10min early and knocked, I opened and she marched in with no introduction. I asked her if she was here for cleaning since she didn’t have any supplies except for her purse. She came in, walked across the floor in her wet boots and sat on the window sill not saying a word. I asked her if she was ok and she said yes.
She started sweeping and asked me if I had cleaning supplies. I replied I thought the only thing I needed was a mop and vacuum. She said «well I ain’t carrying heavy stuff on the bus» I really didn’t know what to say so I gave her my cleaning products. She then asked me for paper towels and I didn’t have any so had to borrow from neighbor. I watched her clean my bed frame, kitchen counter, cabinets, balcony ledge and the bathroom with the same rag and when she was done, she left it wet on the kitchen counter.
I went to throw out garbage and when I came back she was sitting on the couch. This was 30min into the appt. I asked her if she was ok, and she said yes. Not sure what she was doing so I sat down and she sat there for a few min. It was awkward! Later I wentthrottle bedroom and when I came out, she was picking her nose. And didnt stop when I was looking at her. I asked her if she was finished. She said yes. Gave her the voucher I Bought On a group buy site. She left and I went to the toilet. Socks got all wet because there’s puddles of water from her cleaning the tub all over the floor.
Noticed my big vacuum and handheld dyson vacuum were missing, opened the closet door and found my dyson crushed under the big vaccuum. Dyson isn’t broken but all chipped and scratched.
Theres hair all over the house and no attention to detail was made in cleaning on her part. I only paid 39 $ on the deal site for this but still this is no way for this company to promote their services. I never review anything but I had to take the time to do this so other people dont use this service. I cleaned the counters in the kitchen again and the bathroom especially the toilet since the same rag was used all over the house. That’s pretty gross. Scary. It’s sad because it makes me hesitant to hire any cleaner ever again.
Anyway, if you’re using this service because you already bought a voucher, make sure you watch the cleaner and be prepared to supply cleaning stuff.
If you don’t have a deal voucher, nevermind booking with these people because you will NOT be impressed!
Good luck:)

Unlike the other two reviewers I actually had a person show up. Also got it through Living Social. The thing is that I really wish he hadnt shown up… The guy had absolutely NO CLUE on how to clean an apartment. None. He didnt break anything but for the 4 hours (!!!) that he was there nothing got clean. He simply didnt know how to dust, vacuum, or what to do about floors or wood. He had no idea where to start and zero experience. A complete waste of money.