Prochilo Bros Auto Collision

First off I want to start by saying anything with my car I consider myself a perfectionist. What might be mediocre for me, might meet your standards. That said here is my review for a mediocre repair job.
Front line staff very friendly and courteous. Guided me on how to get my car repair procedure started by contacting insurance and releasing car from collision center to them.
Everything was done with little interaction as it was covered by insurance. I only went in once to see if my vehicle arrived from collision center (took 2 days for them to transport to garage).
The repair job speed was good seeing as I required oem materials designated by insurance. Took 1 week and 4 days. (2 days for transport).
They replaced Rear bumper, Front bumper, Trunk. Although i am grateful they replaced all that, my opinion is that not all those parts needed replacements (based on first glance of accident). Even though I am not paying for it, it still is coming out of someone hard earn pockets as accident was not at fault for me.
The replaced parts look good, paint matches fairly well but as expected with a blend job.
They update you with emails every 2 days, sometimes daily. Near the end they stopped updating me for 3 days which I had to call up and ask, they told me my car would be ready next day.
I was told my car would be ready by NOON (12pm) the previous day however when i arrived @ 1:30ish my car was still being cleaned. They had my car ready by 2ish. I really should of called before i left.
CONs
The cleaning job was mediocre at best. They said they cleaned inside, but basically only my dash was clean which probably only wiped with a dry cloth. everything else was not, they probably thought it was clean enough because my car was fairly new (25k Km) and rarely driven. Nothing was vacuumed, doors were not wiped, interior wasn’t wiped etc. Don’t tell customers you’re cleaning it, especially trying to sell it by showing me my rear door… I would of waited for it to be cleaned if time was an issue because i arrived while they were cleaning.
My car was rinsed and scarcely wiped all this done while i was waiting to receive car.
My rear window had some sort of gunk wiped on which is proving to be a pain to remove. (Car wash did not remove it. Even hand wiping with window cleaner and even tried MR clean magic eraser alcohol based, still some left over residue on it.)
Car has many white small paint residue on black lining of my car. Every window, top liner, mirrors, wipers etc.
I noticed a noticeable gap between my rear lights and bumper which the staff stated is normal with every car. although I expect some discrepancy with edge lining, this gap is huge, my pinky finger can fit through it as size comparison.
Price I would say is above the average market price. Bill/​invoice is extremely difficult to comprehend/​read. Noticed some random items on bill ie. antenna, cover assembly, weather strips, etc. Bill came out to a little under $ 9,000 for reference.
Final Thoughts
Friendly and courteous, Not very trustworthy from my perspective, overpriced, fast service, big clean garage, rental drop off for enterprise, mediocre work, many workers, email updates.
I will not be taking my car there again.

Clean place, great service but overly expensive without needing to be.
The staff was extremely helpful. They opened up the car, let us know what they needed to fix and how they will achieve that. Unfortunately, the fix and the quote was unnecessary and the quote was very high. They offered to look for after an off the market bumper since we had a bumper fender. The bumper itself was worth ~$ 200 but the quote came to $ 2600 which is outrageous to know that they will need over 20 hours to attach a new bumper. Even when they first offered the quote, I voiced my opinion on the cost and the staff ensured they will do what they can to make sure the price remains low.
With no other choice, we looked for another body shop and they broke down what they needed to fix and a much lower quote. It was questionable the difference in quotes and procedures in how to fix the car. This time, the body shop suggested they can fix the bumper itself.
In the end, the bumper looked amazing when fixed and took a shorter time as well.

AWESOME SERVICE!
Totally professional, very helpful, I will definitely go back if needed (but hopefully I won’t hit anything again to require their services)!
Esteban explained what was going to get done in a very detailed manner to let me know exactly what was going to get done to my car. With my previous car, the dealership would always talk down to me when I brought it in for service, and I really didn’t appreciate that. Esteban treated me respectfully and was super nice. I would get e-​mails with updates on my car which I didn’t expect, which was appreciated. I got my car back looking perfect like the day I got it! The paint job was seamless and you can’t even tell anything had happened! And they also cleaned the car inside and out and got all the dog hair off of the seats that my vacuum just couldn’t get. Thanks guys!
Another added extra that blew me away, a few hours after they had closed, my car became like it was haunted by a ghost and the emergency lights were flashing. I tried to play with switches in the car to get it to turn off but it just wouldn’t. So I e-​mailed Prochilo and I got a response in 13 minutes! After the place was closed! It was Domenic that had responded to me and helped calm me down and told me to swing by the next day to check it out. Then 15 minutes later, the poltergeist left my car and the lights stopped blinking. I e-​mailed Domenic but he said to bring the car around the next morning just in case to ensure that everything was ok, which I did. (FYI lights had nothing to do with the service as the damage was to the side of the car)
Thanks guys for your great service!

Holy cow, unbelievable service.
My car was hit in the same place, on two different occasions. Strange, but true.
The first time, I took it to the place my old insurance company recommended. I thought they were «OK,» but I had to wait two days extra, as they made a small mistake in the paint and then in fixing that problem, they caused another one. Their shop was what I thought all shops looked like; messy, grimy, lots of dead cars lying about.
3 months later, my car was hit again, in nearly the exact same spot. The same part needed to be replaced.
Prochilo was not only 40% less in cost, they greeted me in clean uniforms, a floor one could eat off of, and a very light, cheery, and happy atmosphere.
They had my rental car there and ready to go (the other place had me take the TTC to the rental provider). The rental car was gassed up and clean.
What really blew me away was that I received an email a couple hours after drop off telling me what all needed to be done, and what to expect.
I received another email end of day telling me what needed to be done.
Every day for four days, I received an email at end of day providing the status of my car. I had a question about OEM vs third party tires, and Dom spent quite a bit of time explaining how I was getting the same tire, but because Hyundai doesn’t make the tires, they cannot be called «OEM.» They simply answered every question clearly, easily, and professionally. Everything was so transparent.
When I went to get my car, it was beautifully polished, vacuumed out, and shiny. When I picked up my car from the other place, it was rain-​spotted and dirty except for where they’d fixed their mistake, and they’d polished it up so I’d be sure to see they’d fixed the error.
I felt like a rockstar with Prochilo. I was so impressed, I brought my motorcycle in to have some body work done. Prochilo was actually less expensive than the motorcycle shop I’ve been using for the past year!
I can’t say enough good about Dom and Paul. The *only* thing that wasn’t 110% perfect was when Dom called me from Paul’s phone and I got confused about who was calling me. :)
Super impressed, super amazed, and recommending this place to all my friends.

Dom & Paul (and Esteban) were incredible. These guys know customer service.
I’ve taken my car to a different body shop when I first needed a body touch-​up. After a round of terrible service (and over priced!), I decided to follow up on a referral to Prochilo Brothers. I WAS NOT DISAPPOINTED!
Put it this way. I had my bumper damaged in an accident two months ago. At the OLD place, it cost me $ 1600 for the fix (and after a lot of hassle and mis-​starts).
With Prochilo Brothers, I had to fix the same bumper again, plus the side panel of my car, my rim and a replacement tire. That cost only $ 2400.
Not only did they come in under MY estimated cost for the repair, they fully explained the processes they would use and the timeline expected. They communicated with me throughout the process via email. Yes. That’s right. A body shop communicating via email.
An incredible SMOOTH experience as they completely liaised with my insurance company as well. This is one experience that I’ll be sharing with everyone I know looking for body work in the city.

I brought 2 different cars here within 3 months and these brothers deliver amazing service and there’s no hint of the repair after their work.

Simply said: extremely, extremely overpriced!
Out of around 15 body shops I visited, this location quoted the highest amount! The prices in other body shops differed by 20−30%. This shop differed by over 300% (three hundred percent) from the lowest price I was quoted. The amount of work that they wanted to perform for a very minor repair would be suspicious even to a person, who doesn’t know anything about cars.
Another VERY interesting fact are the 4 – 5 certificates that I saw at this location lined up against the window. I carefully looked at them and noticed that they appeared to have lacked any type of seal or stickers from professional organizations OR government agencies. This was in stark contrast to the certificates that I saw at other locations.
I would pay VERY CLOSE attention to and READ certificates at body shops!!! You’d be surprised how many car dealers put up certificates that have been purchased at Grand and Toy or Staples and printed, OR where certificates have nothing to do with the body shop business.
Certificates are typically issued by Professional Organizations/​Associations and/​or Government agencies. They are printed on a special paper, and often have golden round validation stickers. The name of organization that issues the certificate (plus the address and phone nr) is typically clearly indicated on the certificate.
I would also ensure that certificates are current, that is, that the person keeps updating their knowledge.
Unfortunately, besides the 2 (two) 40−46″ flat screen TVs in the waiting room at this body shop, I was NOT impressed by educational/​training credentials/​certificates that they had on display.
Few good points about this store: the representative was very polite and courteous.
I went to the body shop that quoted me the second lowest price of all 15 body shops AND where I saw in person the guy who did the job AND where I saw HIS certificates validating his educational and training credentials, AND where his certificates showed continuing education effort AND where certificates were issued by a professional organization or government agency.
In my view, there is a BIG difference between a car shop that can actually repair and a car shop that simply orders ALL parts new (and doesn’t even attempt to repair). The former requires significant knowledge and experience, the latter administrative skills of calling up car manufacturer, ordering all parts NEW and assembling new parts.

Dom & Paul at Prochilo Bros. (South) made my car as good as new after I was in an accident! I’d never had to deal with a body shop before, so my car was towed there (it was in the area). I’m glad it was! I received a call from Dom the morning after my accident and he gave me the lowdown on what to expect and provided me with information about their company and services. Once the damage was assessed they told me to come by the shop to walk through the damage to my car, explain the work that was to be done and just answer my questions. I spoke with Dom & Paul a number of times while my car was in the shop and they were always super helpful and didn’t seem to mind my questions. I am super happy that my car ended up there and would recommend their services in a heartbeat.

I agree totally with Monica F. Dom and Paul are stand up guys who went out of their way to dispel any old fashion stereotypes about body shop guys. They welcomed us in to the shop and spent a significant amount of time explaining the what/​why/​how of our repair. They answered every question with extreme detail and really went out of their way to make us feel comfortable and confident with them. They really came through when there were some discrepancies with the repair and made sure to get everything sorted out on our behalf while totally minimizing any stress to us.
Sooo glad we ended up using these guys.