Radiant Smiles Dentistry

I highly recommend this place. The staff is very courteous. The dentist is very knowledgeable and very helpful too. I had to bring my wife in on a Monday and they were able to schedule us for 4pm. Right at 4 she was already in the chair and the doctor was seeing her. This place is very good about their schedule; yet still take the needed time to handle everything. The place is very clean and looks beautiful inside. I’d rather go to a dentist that is clean like this one, rather to some I’ve been to with dust everywhere. We are bringing both of our daughters later this week for their check ups and cleanings. I am very glad I found this dentist.

I’ve been a patient at this dental office for the past several years and they have made me feel right at home from the moment I walked in the door. The office and reception area is clean, bright and inviting. The front desk staff smiled and were extremely friendly, the hygienists were understanding and so wonderful; they explained what they were doing at all times and made me feel at ease. The dentist was cool! He was so kind and made sure I understood what was happening and what the next steps in my treatment would be. The entire staff makes going to the dentist pleasant instead of a chore! Thank you!

I have known Dr. Chan for over 2 years and I can’t express how glad I am to have her as my dentist. She, and her wonderful staff, go out of their way to make each visit as comfortable, efficient and pain free as possible. In fact, over these many years I have never had a problem with any of the dental work Dr. Chan has done and have never had to make a repeat visit to fix a problem. Everyone should be so lucky to experience dentistry at such a high level. They truly are a great dental office.

I have been a patient here since moving to Toronto 3 years ago. My experience has always been exceptional. The staff are extremely professional and friendly. The hygienists (I go for quarterly cleaning) always explain what is happening and tell me if there is anything I should be concerned about. Dr. Cheng and Dr. Chan are very personable and make me feel like my dental care is important to them. One thing I really like about this dental practice is that it is extremely well organized and efficient. I very rarely have to wait more than a few minutes, if at all, my appointments always fit my schedule and I always get a reminder call well in advance. There is never a problem on the rare occasion I have to change an appointment. This was very important because my work and school priorities were not predictable when scheduling personal appointments several months in advance. The dental office is very clean and modern. And the equipment is up to date so I feel the practice is leading edge. Most of all, over my life I have always had an aversion to going to the dentist. However, I don’t at all mind coming here because I have never had a bad experience. Keep up the good work!

Just called to inquire about the wisdom tooth extraction since on their website covered students got such a good deal. I called and the receptionist answered and asked about the wisdom tooth stuff and that was all good but «sighed» when doing so. She could have be more friendly and she just cut the phone on me and didn’t even goodbye or your welcome and I thanked her. I was gonna look past that and would have booked an appointment later on, but when I saw these reviews, I won’t let these dentists to take out my tooth.

Dr. Stephanie Chan was the best dentist I have ever been to. She was kind, calming and patient. Not only was it clear that she was technically skilled when it came to my wisdom teeth extraction, her yoga-​esq breathing and body relaxation instructions really relaxed/​distracted me through the process. She also thoroughly explained aftercare instructions before I left. I feel fortunate to have stumbled upon her, and will definitely be requesting her services for future dental work.

Please don’t go here.
I went here after being enticed by all their facebook ads targeted at UofT students. I thought, I have mandatory coverage, I may as well use it.
I had been seeing a dentist every six months in the US and have had teeth on watch but no cavities, as soon as I show up here I have 4 cavities, sounded like bs to me, but I still got a couple done.
The dentist himself was rude, and the whole experience seemed like I was herded through an assembly line, not really treated very well. Furthermore, I requested my medical records, namely my x-​rays, and they failed to provide them.

This place is horrible
The receptionists are not friendly at all and seem to hate their jobs
The dentists seem very unprofessional
I only went here because I had no other option due to U of T student benefits
First of all, when I got my teeth cleaned by Dr. David Cheng
He seemed like he doesn’t know what he’s doing
He wouldn’t suck out my spit so I was forced to swallow them couple of times
which is very unhygienic
He kept talking to other people while cleaning and not focusing on the cleaning
The way he finished seemed like he just finished because the time’s up
When I went to dental hygiene in Mississauga the lady there is always nice
and focuses on your cleaning
Also your teeth actually feels completely clean afterwards
Then when I got my last left bottom wisdom teeth pulled by Dr. Edmund Lee recently
This guy was so rude
He numbed my gums three times not even properly looking at them
it took him so many times to pull it out and I was feeling very uncomfortable the entire time
He kept talking with his nurse and not focusing on the extraction
The nurse was watching the tv several times instead of focusing on the extraction
at one point he had to break my tooth because it wasn’t coming out and i think he damamged my nerves while doing that because i was in so much pain afterwards even though my gums were still numb
when he yanked out my tooth, it was so uncomfortable and painful that my right side jaw was hurting
afterwards when he was suppose to stitch my gums, Dr. David Cheng came and kept asking him questions
so I was keep bleeding for five minutes because these guys were talking instead of focusing on my stitches
Honestly the only reason I went back to this place is because Dr. Stephanie Chan was so professional when she was removing my right bottom wisdom teeth out
unlike Dr. Lee just yanking my teeth out she cut the root then pulled it out so she doesn’t damage my nerves
every time she gave me injections to numb my gum she made sure I wasn’t having bad reaction by checking if my toes and fingers still move
she continued to ask and told me what she was doing throughout the extraction
she also gave me specific directions how to take care after the extraction
also prescribed me two different type of pain killers, one disinfecting mouth wash, and disinfecting medicine so my gums does not get infected
I expected same service with the other two dentist and they totally disappointed me
Dr. Lee only prescribed me advil3 painkiller that didn’t even work
and gave me no instructions afterwards
he really seemed careless and hates his job
If any UofT students really have to go this place
ask for Dr. Stephanie Chan to get the full proper service

The staff and dentist mixed up my name/​file with another girl three times in total.
When I signed in they called me by the wrong name and asked if I was here for my braces tightening (I was not wearing braces). I corrected them.
When I was brought in to see the dentist she (the dentist) gave me an odd look and said it didn’t look like I needed braces. I corrected her and said I wasn’t here for braces.
Upon leaving from the free consultation the receptionist called me over to settle up — I told her it was a free consultation and she asked if I had not just received a cleaning. I had not.
The waiting room area is fine — minus the loud TV screening some sitcom complete with a laugh track.

I went to College Street Dental twice. The first time was fine without any major issues. However they did try to get me to do as much service as possible for things I don’t even need.
The second time there was an issue because I had two insurers (one from my school and one from work) They were pretty disorganized with the whole process. One of the staff members even called me and told me because I was insured by two parties I would have to pay up front for 300. It was all very confusing because my regular dentist never does anything like that. Then after they called me to correct themselves and said if I didn’t want to pay I have to confirm with my work’s insurance first to clarify my coverage. During this time I admit, my works insurance took a while to get back to me. They were getting really irritated. Finally they told me I owed 11.00 and some change and I was thinking why didn’t they just tell me that to begin with. I could just pay it out of pocket. She said she did. Anyways there were so many ppl handling my situation, I don’t think any of them really had any idea. I wouldn’t really go back there. It was a big headache.
Also the dentists were having a full conversation about their schedules with other staff members as they were working on my teeth and that was really odd. I was lying there with my mouth open thinking WTF? They even realized what they were doing was kind of unprofessional and started laughing to themselves about it.

This review is for COLLEGE STREET DENTAL. Apparently they changed their business name on Unilocal to Carlton Dental, which most likely doesn’t exist.
I completely agree about the reception staff. All the receptionists I have spoken to seem to hate their jobs, and are not friendly what-​so-​ever. They talk to you as if it is YOUR privilege to be served by them with a «know your place» attitude.
When I got my teeth cleaned, I was not given fluoride, mouthwash… or a polishing! Very unacceptable for a regular dental cleaning. The girl I got was not gentle at all and only smiled when my gums were bleeding and I was moaning in pain. When I asked why I wasn’t getting fluoride, she said that «your tuition doesn’t include it.» I offered to pay extra to have it provided but she said «It’s not my job, speak to receptionist»…excuse me?
The only positive notes of my visit were the nice location, cleanliness and the senior dentist. In other words… this place sucks. I wouldn’t be surprised if the rest of the staff was working without pay or did not obtain their degrees yet. Clearly they have very minimal experience.

Very impressed with this place! Everybody is really pleasant and punctual, I have never had a problem booking an appointment or had to wait because the dentist was running late [which is rare to find]. I have been here twice for emergencies and they always had time to fit me in the same day.
The office is very clean and both the dentist and hygienist are really efficient and thorough!

While visiting Toronto, I had a major tooth ache. Not wanting to ruin my stay there, I decided to get it checked out ASAP. College Street Dental was one of the offices that came up while I was doing a search for dentists around where we were staying. I checked their website and it stated that they take emergency appointments. The woman who took my call was very friendly and understanding — luckily I was able to make one early for the very next day. I came in the next day and was seen during my scheduled time. The dentist was very thorough and gentle. Turned out my last wisdom tooth was coming in which is what was causing me much unbearable pain. He prescribed me something and I was out of there in a jiffy! Thanks for saving my trip College Street Dental!

Here’s what I went through:
–My right jaw hurts a lot and my doctor told me to check to a dentist because he/​she probably knows better about dental disease
–Made an appointment for a check-​up. Came a bit late because my class ended 15 minutes longer that day. The nurse picked me up and brought me to the chair.
–I told her what my other doctor told me. She did a 10 seconds check and found nothing wrong. Then, proceed to drill my teeth. I asked her why was she drilling my teeth on the same position as my painful jaw and I pointed it to her that I only want a check-​up. She said, «Well, the schedule says it’s cleaning.» I felt weird when she said that, like is she deaf or something. I specifically told her that my jaw hurts. I could taste blood on my mouth and she said that my gum seems to be a BIT sensitive. Of course it’s sensitive, my JAW is in PAIN.
–I told her that I didn’t want the cleaning because my jaw is in pain. She said, «Well, we might have to freeze you.» I asked her what that was and she answered, «Oh you know, shots. Probably a couple shots to numb you.» I panicked after that and just kept repeating that I didn’t want it.
–She called a female dentist not long after that. The dentist ignored my explanation of my jaw and just called me childish for not wanting the shots. She just went on and on with her bully and verbal abuse. She tried so hard to convince me by saying that she would just clean half of my teeth while at the same time, verbally bullying me. The nurse just sat there, ignoring me. I have no experience with such DISGUSTING ABUSE and just sat there, silently CRYING because of the pain and hope that the nurse finished whatever she was doing to my teeth faster. Obviously, the nurse knew that I was crying because she said, «Hold on, I’ll be done soon.» After that, she just gave me a free tooth brush and I went home with both my jaw in pain.
–Before this horrible abuse, I had 2 wisdom teeth taken care of. When a male dentist tried to sew my gum, he accidentally sew the gum to my cheek. I can still feel the scar with my tongue.
–Please, please and please avoid this place. They don’t care whether they abuse you or not. For them, you are nothing but a bag of money. This place gave me nightmares from the abuse that I had to go through. Whenever I passed by any dentist place, I get a nervous breakdown and cry for no reason.

This review is based on the reception staff, I think this seems like a nice place and I was potentially a long term client but alas it wasn’t meant to be.
I haven’t had much luck when it comes to a dentist, I had a good one but the receptionist at my old one was bitter and jaded. Let’s just say she could use a refresher for people skills. I decided to check out this place hoping that it would be a positive experience.
I called to inquire what the difference regarding my benefit coverage and their costs. I provided my information and was told that they would get back to me the following day. A few days go by and no one got back to me. What makes it worse is that when I called to inquire the same person I spoke with originally claimed she had called me and left a message. That’s a lie because not only did my call display not show a call coming in there was no voicemail. Lying is always a bad sign.
I call today to cancel my appointment for next week for scheduling and thought she would ask me for an alternative date but she just said «Ok, bye». Oh well…
FYI…The website claims they offer emergency services and to leave a message after hours, I think it’s doubtful you’ll be able to be seen because when I inquired on the phone I was told that everyone has to wait. In other words, don’t offer misleading information.
Also, this place depends primarily on University students and the dental benefits through their tuition. If you go to the website you’ll know what I mean. They see big $$ if you say your a student but if you aren’t they just don’t care.

I was incredibly pleased with College Street Dental.
Everything in their office is crisp, clean and seemingly brand new.
The receptionists, dentist as well at the dental assistants were all incredibly nice and helpful.
College Street Dental was fantastic when I used my school coverage to pay for my dental care all I had to do was bring in my student ID and everything was taken care of.
I will be using this office as my primary centre for dental care.