If you need a new cell phone, in Canada anyway, you’re pretty much tied to the phones carried by your provider. Myself, everything I own from my home phone to my access to the Unilocal website is pretty much done through Rogers. I’ve bitten the bullet, I’m dancing with the devil, I’m in Mr. Rogers’ neighbourhood. So as such, I’ve used my local Rogers Wireless location to help me with any of my cell phone issues. When my Razr phone went kaput, in I walked looking for it to be repaired. When I was told that it’d be easier for me to upgrade(as my contract allowed for an upgrade at that time), it was all pretty seamless. Drop old phone. Get new one. Out the door in 20 minutes. Not bad at all. Now note that they’re very chummy-pally when you have phones sanctioned solely by Rogers themselves. When Rogers became the distributers for iPhones in Canada, I had already bought mine on a recent trip to Hong Kong. This is the model before the current 3G phone being hocked, but is cracked for use anywhere in the world. Having signed up for the Rogers data plan, I was having problems accessing the network, and as such, my friend who also bought the Hong Kong version of the iPhone, suggested that my SIM card was a bit old and probably was the issue. When I stopped by the shop to buy the new card, the in-store iPhone expert got a bit douche-y and attempted to strong-arm up-sell me to the 3G and forget about the phone I just bought, as there were«no guarantees» that buying a new SIM would work. The phone works fine with the new card in it. So there. That, my friend, cost you a point out of five.