TPH The Printing House

I’m not even sure where to start with this review but their poor customer service is as good a place as any. I was unfortunate enough to have used this location several times for work related print jobs. We had posters, year end reports, presentations and promotional material printed over the course of two years. Each job started out the same way; our office admin would email them the details of the work needed along with the uploaded files for print and I would then have to answer numerous questions an hour later when they received the order and didn’t understand it. On more than one occasion I had to walk to the shop and explain things in person because the person on the phone didn’t understand what a catalogue was.
Since they like adding insult to injury, only one job was delivered without needing to be reprinted or fixed in some way. Pages were missing in booklets but the insane thing was the different pages were missing from each book. How does a printer selectively miss different pages in 20 books? Colours were completely off, smudged or muddy. Hi-​res photos came out looking like pixelated garbage. Mounted posters curled at the edges and there were no apologies given or attempts to fix the problems. We eventually stopped using them because it just wasn’t worth the time wasted trying to get them to properly do their job.
They were rude, unprofessional and condescending leaving me wondering how the hell they are still in business. I highly recommend going anywhere else.

Tph in general offers a good product. Unfortunately, this location falls short regarding customer service. They were unable to provide me with timely service, and were rude and condescending on multiple occasions.
Interestingly enough, I was able to get a quote, and the same job done at another tph location, while still waiting for this location to get back to me. You may want to take your business elsewhere.

Okay, I’m sure the printing in this branch is fine, and the work that they do seems to be professional and good. I cannot speak for this, because I will not be printing my invitations here. I will give them the benefit of the doubt (and this disclaimer), however, I want to rate my experience as a 2.
I chose this location mainly upon recommendation of the Paper Place — but they could have meant the other TPH that’s next door — and why there are two beside each other I don’t understand.
When I approached them via email and phone call, the design consultant was very patient with me when calculating the quote and all the different elements of things in my invitation. I was very confusing, but he some how put something together for me. I thought this was very nice.
But when I went in on my first visit to do a test print, and told him that’s what time we were coming in, he was surprised to see us, and didn’t seem like he wanted to deal with us. He did what we asked, but seemed to want to rush us out. I felt like he was undermining me, and a bit condescending. But AT assured me it was all in my head since I was in a grumpy mood.
I went back today and the same guy was a bit more relaxed but still treated me like I was an idiot. And yes, I came in with questions because I don’t know anything and that’s where I needed him to help me! I asked the question in many different ways, and he would just look at me like I’m wasting his time. I thought it was their job to help the client. I feel like already I’m coming in with more knowledge than the regular person — how do other people handle it!
From what I see there, the work they do produce is very good, which is why I’m not rating them less than a 3. But for me, as I’m already stuck dealing with another vendor for my wedding that is being an Ahole, I don’t need another one.
Sorry guys, taking my business elsewhere.