University Eye Clinic

Best eye appointment ever. Dr. Jason Facchin was excellent and eased any concerns I had. Brian in the glasses area was incredible. He took the time to recommend and show me glasses that suited my style and worked well with my needs. His attention to detail and great service will keep me coming back. I returned to work only to hear of 3 other colleagues who go to the same clinic and rave about it. Very highly recommended.

So my family and I have been coming to this clinic to have our eyes checked, glasses made for the last ten years. Doctor Peter Solo and the entire is staff is competent, helpful and really plugged into all things eye health related.
You would not expect the their frames to be super stylish, however, their selection has never disappointed. It is a little known secret, but they carry super trendy frames a la the ones you would pay $ 500 dollars for at super reasonable prices.
Their service is both friendly and non pushy. I put in an order for lenses yesterday and my frames were on my face this morning by noon. I once broke my frames twice in one year and they replaced them, no questions asked. If you have not figured it out by now, I am a fan.

I am a nurse working in the area and my glasses broke wile I was at work. I went into the university optometry clinic and the guy there was amazing. he crazy glued my glasses together so I continue my work shift, helped me picking a new pair of glasses that I love, and had them ready when I was done working, And I have a really strong prescription like a –800…so If you’re looking for an large selection of frames and AMAZING service this place is the place to go…

I wish I had the opportunity to give them 4 ½ stars. They are ‘almost perfect.’
One of my minor complaints, and I repeat minor, is that although I paid extra for the ‘contact lens exam,’ I guess because I said I couldn’t afford to buy the contact lenses at this time, the doc didn’t give me a trial pair and when I was given my prescription there was no info included about my contact lens prescription.
It was a bit irritating that when I contacted the secretary she had to ‘check with the doc’ to see if she could release that. I wasn’t in a rush for that info — so it didn’t matter that I had to wait until the doc was in again.
But where I DO have to give the optometrist extra points is he was VERY patient with my many, many extra questions (I’ve got Aspergers — and wanted to make sure I had ALL the info I needed to buy glasses online — because although the optician attached to this clinic is probably typical in terms of prices for frames and lenses here in Canada — it is many, many, many times more expensive than you will pay at an online glasses website like Zenni Optical.)
So Dr Solo was very patient with me and took the extra time to give me the EXACT prescription I wanted — which was distance glasses that were focuses specifically to a distance of 11 feet (which is precisely how far away from me where my TV sits), and he also calculated for me the power of glasses I would need for ‘computer glasses’ — ie, glasses focuses at about 3 feet in front of me.
But what was really nice of him was that he measured my PD for me — and this info is required for you to buy lenses and glasses online. My understanding is that many, maybe even most optometrists (and opticians) are hesitant to give you that info — probably because they want to push you into buying glasses at the opticians that is associated closely with the optometrist (and I think they want to hobble the cheap online glasses companies.
So after I got my prescription, I got impatient and checked how much more I would pay for frames and lenses at one of the ‘make the glasses while you wait places’ — and after I found out the price — and after I picked myself up off the floor — I went straight back to Zenni Opticals website and paid less for 4 pairs of glasses (including two pairs with polycarbonate lenses — and one of the prescriptions being progressive.)
So I ordered glasses online, but they’ll take a week, so when I realized that my old prescription (for my old glasses that I’m currently wearing — well when I realized how far off it is from what I need now — and I realized that I wasn’t seeing anywhere near as close to clearly the expensive big TV I bought a while ago — well I went back to University Eye Clinic and bought a box of 90 contact lenses — because they had them in stock so I could see clearly all weekend. (Did I mention that I’ve got NO patience at all.)
Oh — and the only other minor quibble is the eye testing involved getting drops in your eyes that expand your iris — so you will see blurry for 2 to 4 hours after the exam — and when the doc shone the light in my eye to check the back of my eye for various diseases — the light was so bright it was rather torturous. But I think this allows this optometrist to do a better job and more complete examination than some of my previous exams. I did get the impression that the exam was more complete. Which was definitely what I wanted — and what you will probably appreciate too.

This was my go-​to place to buy glasses.
Today, it changed all that.
I went in with a shopping partner — we BOTH wanted to buy glasses. Not peruse. Not contemplate. BUY GLASSES. It was busy in the glasses shop there, but there were MULTIPLE times that the man sales guy looked me STRAIGHT IN THE EYES and didn’t say: «Hi» «Be with you in a bit when I’m done with this person» «Are you looking to buy something? I can get someone to help you» «Do you want to sit here and I’ll come by when I can» or any other greeting or acknowledgement. We could tell he was busy with customers. That’s okay. For a brief 5 minutes, one woman came and helped us out and then disappeared without another word — literally in the middle of selling to us, she just walked off and never came back.
Finally, after 20 or so minutes of being ignored, I asked the sales guy, «Do you think we can get someone to help us? We want to buy glasses.» He rolled his eyes and said, «I’m really busy. You’ll have to wait.»
Nope. Nope, I don’t have to. Glasses are not a rare commodity. Stores that sell glasses are all over Toronto. I am a patient of Dr Facchin’s at the Eye Clinic, and I used to recommend this store to everyone — but if a customer comes directly TO YOU and asks to be helped — at the very least be polite. That’s all I’d ask for.
Major fail. Thanks for nothing.

Very good material, competent and nice optometrists. Happy with this!
Not 5 because clearly reception staff should make some effort, be more polite and courteous. when one is on the phone and won’ t even look at you, the other one just stares at some papers to avoid seeing you and not even say «hello, welcome to our clinic». I almost left without notice! Same when you leave with dilated pupils and are not at all told what is printed on the papers they give you. Now i know why this clinic has set up a system for online appointment booking! Great they have it!

So rather than a routine eye exam, I came calling with an eye infection: red, inflamed, and some discharge. Not pretty.
That same morning I used the online system to book an appointment within 30 mins., and Dr. Facchin fixed me right up with a prescription for eye drops. Surprisingly, he booked me for two (free) follow-​ups (one week apart) to make sure it’s all good. I appreciate that level of care.
My eyes are much better. O_​O

I have problem eyes (bad prescription and severe allergies) and am quite particular with my medical doctors. So, I was extra cautious when I decided to visit this clinic for my eye exam. I simply could not make it down to my old doctor as it would have been a half day visit due to distance.
But my fears were erased when I was treated by Dr. Facchin and his crew. Everyone was so professional and friendly. Also, they were ON TIME. And they did all the necessary tests — some tests were done by different people who were specialized in that particular equipment. I think I did more tests on my eye than I did at my previous doctor (s)! Hence, I felt it was very thorough and comprehensive and that I was serviced by people that really knew their job. Dr. Facchin himself took his time to answer my questions and fitted me nicely with a new set of lenses. He also gave a lot of advice on how to deal with my allergies.
There was a slight mishap in that they forgot to place my lenses in time but they corrected it by giving me a new pair for free.
Overall, I am very pleased and have already made numerous recommendations to this place. Note that they give discounts to students. Also, they make glasses on site. Their prices for both contacts and glasses are reasonable. They also have doctors that perform surgery at this clinic but I am not one of their patients.