Galaxy Moving & Mobile Storage

Called to get a quote. It was a call center for «5 or 6 companies» of which I asked the names of, so I could check their reputation. Call center individual then became short with me and asked if I was «looking to book or not?», and when I explained why I was asking, he said «Good luck». Would avoid at all costs — looks like a fairly common sentiment. Seems like I narrowly avoided disaster, after reading these reviews — that guy did me a favour. I should call back and thank him.

Whatever you do DO NOT work with this company. They are thugs and hustlers. I have never been ripped off like this in my life and I will be taking them to court. Save the time, look elsewhere.

I rarely write reviews on the internet and I’ve never written a negative one but my experience with this company was so horrible that I felt that it was my duty to warn other people. Here’s what happened: I had a small one bedroom apartment. My partner is disabled and I can’t lift due to a surgery so we decided to hire movers. During the pre-​move call, Galaxy did the expected thing and asked us questions about what we had, what the apartment building was like, etc. On the day of the move, everything was packed and ready to go. The movers showed up on time and got started. After moving three big heavy boxes into the lobby, they drove away without telling us where they were going or why. We waited and waited and eventually called the company. We were informed that the driver had decided that he wasn’t feeling well and couldn’t move us that day. The receptionist then proceeded to blame us for not giving them more information about the amount of stuff we had, even though we had answered all their questions during the pre-​move call and as a moving company, it’s THEIR job to handle logistics, not ours. So there we were, all packed up and needing to be out of the apartment by the end of the day, and they tell us that they cannot get anyone else to help us. I reminded them that my partner was disabled and that I couldn’t lift and that they had left three heavy boxes sitting in our lobby. She didn’t care. They ruined our day and made our move (which is always stressful to begin with) wayyyy more stressful but instead of doing anything at all to be helpful, she treated us as if we were an inconvenience. I wish I had checked the better business bureau first. Seems they have an F. I now know why.

I had helped my boss with his move from Vancouver, BC to Manhattan Beach, CA. He asked me to write a review on this company to let people know about an incident with theft, outsourcing help through craigslist, and how rude the owner was after they tried resolving the incident.
Great first impression with this company; however, everything went down hill after we accepted their offer. First of all we paid about $ 8k for the entire move. It was to be COD after all their stuff was delivered to Manhattan Beach. They demanded a deposit early before the pick up in Vancouver and the rest after the job was done.
When the movers arrived at the house, my boss’ wife was speaking to the first guy who showed up and it turns out that he was and unemployed electrician from Las Vegas who was hired off craigslist. It turns out 3 of the 5 men were outsourced from craigslist. When confronted about this through email the owner said that, «[they] do not use craigslist…» and they, «use affiliate agents to source out extra men.» He also said that, «The agent my recruit from there but [they] do not.» Which is basically saying that their company uses an agent who uses craigslist to hire help for the company.
As for the theft, my boss’ son had been playing with his brand new iPod before the movers arrived and left it on the bed. While the movers were still there, he mentioned that he couldn’t find it. His daughter even confirmed he was using it on the bed. Now keep in mind the house was empty with just a few bed frames and couches that were already there before the movers had arrived. Everything in the truck was either wrapped up or boxed so it would have been found easily if it was misplaced. After opening the boxes and turning the house upside down, it was still missing.
When confronting the owner through several emails, the owner apologized and said he was going to send out a claim form for the missing Ipod. After about a week of not getting any responses, my boss finally followed up and was told that the driver Sean was going to cover the cost of the iPod out of his paycheck but we had to wait till Monday (five days for the transfer). Which is weird because they are deducting the money from the drivers paycheck when the company should be paying for it. Then company demanded their deposit early, yet my boss had to wait 5 days for a transfer. We explained this to the owner and they responded with…
«No we waited and waited and had to hound you. You cried and whined and finally paid. We are paying you for an iPod your kid lost, we said it would be done Monday and it will.
You didn’t even tip the driver…
He’s paying for this out of his cheque.
FYI
Have a good day»
The owner was rude, blaming his son for for the stolen IPod, and commenting on not giving a tip after they already paid $ 8,000.00 for the move.
I wouldn’t hire them again knowing that they outsource their workers off craigslist and how confrontational the owner was after the incident.

The move was fine and the movers did a fine job, but you can NOT trust the people running this company to give you a refund on your boxes as they promise. They offer $ 2 back on every box and I have chased a cheque for $ 105 for three months.
Some of my emails have been ignored, some have been responded to with excuses (mat leave, postal strike (2 weeks, not 3 months), cheque’s in the mail).
I am out $ 105 for trusting Galaxy Moving. You can’t trust these guys to give you a penny back so don’t look to them to pick up your boxes — sell them on your own. Do not buy any insurance from them or you will never see or hear from them again.
Responsive until you’ve paid up. 3 months — no excuses.

This was the most unsatisfying experience I’ve had with a company in a while. I as able to reach them quickly enough for the estimate, but after that it was impossible to reach them — I called up to 20 times a day for a few days trying to confirm a pickup date. Got a call back once — the owner said they would call back again the next day to confirm details and never did. Nobody every picked up the phone, they didn’t reply to email, and a few times I called and the operator said the number was unassigned. I’m so glad it didn’t work out, because with such horrible service i’m sure they would have screwed up the moving job as well.