Lancaster Medical Supplies & Prescriptions

This is one of the stores that I’ve come by a dime a dozen times but just thought that it was a pharmacy, however, walked inside since I had some time to kill before dinner and realized walking in that it is long and deep of medical supplies all in one location.
The older gentleman with white hair helped me out and was both informative and patient over my various questions.
I finally got a back brace that I have happy with for my back for under $ 60.
I do find that most of their band-​aids and minor accessories are overpriced, therefore, I would stay away from those, however, for some rehab stuff it is okay give or take.
Thankfully I didn’t have the experience below but I know for future reference n prescription and no rental. Straight buy out okay.

0 Stars — if it was an option.
Don’t go rent medical supplies here. The people working here are just plain bitter and rude. Rented some crutches here ($ 45), filled in the forms, gave credit card, got crutches with big rental stickers on them, walked away…
THEN I obviously wanted to return them. Now the rude women behind the counter says she has no record of me renting them. Uhh… The crutches say RENTAL in big obvious letters. You took money of my credit card. You never told me you needed me to bring the credit card receipt with me. You said I needed to bring my credit card with me…
But no. She kept insisting I purchased them and was not helpful in any way. She ‘looked’ through her rental records and said she didn’t have anything that was in my name.
Never, ever, ever go here. For anything. Unless you want to buy a pair of crutches and have your day ruined by a bitter cranky person.
And if you need crutches — please, feel free to contact me.

Established pharmacy that works closely with VGH and its outpatients for meds etc, Very small shop that offers a variety of rehab equip. What gets them a 2 star is the double processing fees they continue to charge even after many complains. They have found a loop hole and unnecessary charge 2 prescription fees when only one applies, be careful and express your complainants to management.