Noul

I used to pick up a few pieces from this store here and there (usually at the Metrotown location) but over two weeks ago I bought a pair of pants that were just incredibly poorly made. I didn’t notice this until I wore it, and it turned out that the zipper was not sewn in properly and after wearing it for 2 hours the stitching at the crotch started to loosen and come apart. I had a meeting at work and could not go home to change, so I went in the store on my lunch break to show them the damage. You couldn’t actually see the damage from the outside, but if you stuck a finger near that area you could fit two fingers into a hole, and it made me feel quite insecure and afraid the hole would get bigger and you could see my underwear. I didn’t expect a refund but I wanted to either exchange it for a functional pair of pants or get them repaired. As this was the last size left all they could do was repair it and I was told I could either get a refund or drop it off for repair. I liked these pants so I decided to go with the latter. They said they would call me when it was fixed. Two weeks went by, I never received a call from them. I went in yesterday only to be told it was nearly done and to come in the afternoon. Went in the afternoon and they were very disorganized, it turned out they did not send the pants in for repair and their explanation was that «the pants were overlooked». I went in again today because after some thought I still felt unsatisfied by their explanation and attitude so I went in today to talk to them. They said they finally sent the pants off for repair this morning and it should only take a day to repair. So I guess that meant that they had stuffed the pants somewhere in their drawer for over two weeks and no one noticed or felt the need to follow up. They weren’t that apologetic and I was not impressed with their attitude. I’m not one to always believe that the customer is always right, but their customer service could be improved. I won’t be shopping with them again in the future.

I came here in the winter time ’cause I fell in love with a sweater. It was a nice grey/​silver sweather that was reasonably priced. Customer service was awesome and friendly.

Love the clothing here. great style, material and selection. I liked the old name better .
Also shop at their sister store oak and fort !

Noul/​Loft 82 has some unique pieces of flowy tops, funky dresses, blazers from lace, silk, wool and combination of fabrics. They only have a few sizes of each piece so you will likely not see the same shirt on someone the next day.
The store is well put together feel and staff is friendly but not overly abnoxious/​pushy. The place is relatively small which makes it not as overwhelming/​exhausting as a mall.

Noul, formerly Loft 82 is one of my favorite places to shop at. If you are into basics but with a more flowy, feminine look then this is the place for you. The store is tucked away on Granville St (very close to Urban Outfitters and Brandy Melville). Their selection of clothing always gets me and the prices are reasonable for what you get. I would say the style is similar to aritzia but at a slightly lower price point which is a plus!
Because their clothing pieces are slightly more delicate, I always tend to wash them inside a mesh bag or to wash them inside out.
It’s all about the dainty necklaces here. This is my go-​to for dainty and simple necklaces, the quality is good and the styles are great and affordable. From time to time they have accessories sale which ends up being a bargain.
Check this place out but be warned, you might leave the store with a bit less in your wallet but in a good way!
Recent purchase: Their grey pocket tee is one of the softest tees I’ve ever owned. A close comparison to the splendid ones that I have yet decided to splurge on!
One note: The store doesn’t offer refunds and only does exchanges or store credit so be sure to try things on before you make your decision!