Prospera Credit Union

I’ve had my mortgage with Prospera for about three years now. They seemed much more interested in getting my investment accounts than getting the paperwork correct on my mortgage. I did get a great rate initially but it’s been difficult to deal with them ever since. Language has often been a barrier as well and I’ve never dealt with the same person twice.
I recently tried to obtain a home equity line with TD, as they had a great 2 year rate of 2.34%. However, Prospera has registered the mortgage on my property with no amount. So, other institutions are reluctant to use the equity in the home as security. Prospera says this is so that their members don’t have to pay legal fees to borrow against the property a second time, but no one told me of this when i took out the mortgage.
I asked Prospera to look at matching TD’s rate or changing the registration. I didn’t get a call back. After two days, I called again, and was put through to the same person. He apologized for not calling me back and said he’d speak with his manager and call me the next day. That was Wednesday. It’s now 6:00 p.m. Friday.
Really poor experience.