Pure Nail Bar

It’s not Pure Nail Bar anymore.
When I called to make an appointment I didn’t understand the what was said when the phone was answered so I asked «Is this Pure Nail Bar?» and she said «yes» it was brutal.
My experience while there was nice, there was no one else in there and they offered me a glass of wine. But in 2 days my first nail chipped, and then a week later everything was coming off.
I’ve had Shellac on my nails for over 2 years with no breaks and this is the first time this has happened in years.
Needs work!

Really disappointed in this place. The place is looking more dated. And it is uncomfortable in terms of seating and basin for soaking your feet, and then balancing on a stool. They didn’t have the nail colour that I picked, apparently because they were just so busy that it likely had been misplaced. There was two other people in there, that’s it. Then when it came time for paying I gave them my coupon in the Entertainment Book for 20% off. She said they would not accept it — not because of the name change, but because people have abused the Groupon with them. Umm not sure how that’s my fault? (To be clear, the last time I was here they had a different excuse not to take it also). Anyways, happy I didn’t tip them because they turned out to be just as expensive as any of the actual spas in Yaletown. Won’t be back!

I cam in for a pedicure with two friends over the weekend, it was just ok. We all got the pure pedi and it honestly felt super rushed. The technicians didn’t use the little fan to dry our toes; sadly by the end of the night one of my toe’s nail polish already chipped! I’ve never experienced this before at other places I’ve been to (and I never get a shellac pedicure). I guess with the hype I was expecting something more fancy/​different then a regular mom and pop nail salon.

Hello Customers
We are now under new management!
I am sure you will see the big improvements on the services!
If you are not satisfied with the services that you received, please contact Daniel via
Thank you and hope to see you soon
Please check
to book an appointment!

Another mediocre nail salon in the city. The girls working here were unprofessional and inexperienced. I was the only client in the salon and I could see why. I would never come here again, being that there are so many options for nails. I will happily pay for quality nails, you can’t get that here.

I came to this location for the first time today. The staff was friendly but my overall pedicure felt very rushed.
The cuticle work and the callous removal were not very thorough. The actual painting of the nail was also done very poorly; it was uneven and some parts of the nails weren’t even covered with polish as shown in the pictures. From afar, the nails look okay, but up close, it looks like it was done by an amateur.
I have been to the Metrotown and Kerrisdale location and was also disappointed with their paint jobs. I would not recommend Pure Nail Bar to others.

I’ve been to a lot of nail salons and I have to say this one is the worst. I’ll admit, cool concept of the nail bar while watching sex and the city or another tv show. It’s also a very nice and clean looking place — great to take your girlfriends for gifts etc. Oh wait, except for the fact that they absolutely suck. Probably the worst service I have ever experienced in a salon. And because I live a couple blocks away, sadly I keep on returning due to convenience and a sad hope that it’ll be a better experience than last time. I won’t bore you with the details of who said what, but trust me when I say the service is godawful. The nail bar concept, which I did admit is super cute, is only practical for a manicure. Try getting a pedicure slouched over (not sitting in a massage chair) and soaking your feet in a bowl rather than a jet powered tub. The worst part is that they try to hold your leg up on a stool without it tipping over. Very uncomfortable… And as per usual I felt like the two girls were just talking about us in Vietnamese and speaking so loudly I could hardly have a conversation with my friend. Last time I go here – promise!

I received a 100 $ gift card from my boyfriend who thought Pure Nail Bars would be awesome places for ladies !!! Well, it is not true !
I usually do my nails in another salon but since I received this gift card, I tried the Kitsilano location first. I always have only Mani and not Padi.
My first experience in Kitsilano location wasn’t good at all ! The place didn’t look clean at all ! It smelled like plastic everywhere in store. I had Nail Gel Padi and 2 days after the gel started coming off ! After a week I went to my usual salon to take them off !!!
Since, I still had almost 55 $ left on the gift card, I convinced myself to try other locations of the Pure Nail Bar for my next mani.
I went to West Georgia location. This location looked cleaner and the plastic smell wasn’t there ! When I arrived I asked how long I have to wait to get Mani and no one really told me how long. They were really unprofessional regarding the customer service.
Since I really wanted to finish the gift card, I left the West Georgia location and head to the Yaletown location on Pacific Boulv. OMG OMG ! Never go there ever !
The first lady told me that I have to wait for an hour ! I accepted it since at this point I just wanted to finish the card ! Then the second lady came to do my nails !
She brought an open package of equipments and claimed that she just opened it ! When I requested to bring another package since I feel more comfortable, she screamed and said that’s my last package. I was shocked !
I work in customer service industry ! I know how the service should be to create great customer experience ! I can tell by confident to anyone who would like to try these Pure Nail Bar locations that I experience such a low customer service experience.
So, I would never ever go there even by having this gift card !

Came for a gel manipedi a few weeks ago. Made an appointment online which was super convenient. I arrived 5 minutes before and punctually received. Service was very friendly.
Place however, was a little warm and they didn’t want to open the door since the breeze would dry nails prematurely (according to them). They were very busy but I was still attended to by two individuals (one for mani, one for pedi). They don’t have large and comfortable massage chairs with build-​in sinks — they have couches with basins as sinks.
They both did a good job painting my nails but I found the manicurist rough. She cut me pretty bad while trimming my cuticles. After apologizing, she quickly applied some ointment drop on it which stung the wound.
Would I go back? *Maybe* for a pedi. They left a bitter taste in my mouth for manicures. Also note that the salon does not have a very conducive atmosphere for relaxation. They are efficient and quick. If you want to relax while your nails are being done, this is probably not the place to be at. I also find their rates pretty standard. Not cheap but not more expensive than other places as well.

I should start by saying that I am never (and I stress NEVER) one to complain but my latest experience at PNB in Yaletown was so bad, it was a reminder why I don’t go anymore.
Last week I went in to get a shellac/​gel mani and my technician whom I believe was Daisy was great.
What wasn’t great was the atmosphere. I didn’t know the details but allegedly my nail tech «stole» me from another tech… The whole time I was there, this other nail tech (a young East Indian woman) kept walking past me and giving THE dirtiest looks. As though whatever had transpired between my nail tech and herself was my fault.
Then the owner’s mother arrives to count to cash box and the staff fleas to the back room, they are yelling, then whispering, and eventually my nail tech is running to the back too.
What should have been a 45−60min service turned into 1.5 hours.
It was awkward and unprofessional.
—
My usual complaints with them is that they are always «suggesting» that my nails get cut and it annoys me to no end because it’s as though they are trying to conserve their polish.
Additionally when I do get the shellac mani, it doesn’t last as long as they state and it literally peels off in whole pieces.
I had been a loyal client ever since this location opened in Yaletown. I’ve had more bad experiences than good lately. The last visit was a Family Day statutory holiday and they were the only place open.

I just moved to Yaletown and went to Pure because of convenience but I was not happy with my shellac manicure. It took way to long (an hour and a half, but I only had a technician with me for about an hour. the rest of the time she was at the front desk). The actual job wasn’t great at all. I asked for a light color so it’s easy to see imperfections and there were a lot, my biggest issue was that she didn’t go to the edges of my nails with each coat, so they look uneven. Lastly it cost me 50 $. I would pay 50 $ for a great manicure but this wasn’t great. Won’t be going back.

Definitely recommended.
I’ve been wanting to try shellac/​gel nails for a while now so I decided to try Pure because it’s a chain — I figured it must be doing something right, and it must be consistent.
I arrived early for my appointment and was promptly offered a seat, water or tea, and they hung my coat up for me. One girl started on my feet and when she was about half way done, another came over and started on my hands. I had sustained multiple injuries in a fall a few days prior and had some nasty bruises on my legs and cuts on my hands — I pointed them out, and both girls took great care to avoid the injuries and make sure not to massage my bruises, which I appreciated! I got gel polish on my hands and regular polish on my toes. The two of them talked quietly to each other and I relaxed and watched Modern Family. I absolutely detest the process of getting a manicure and pedicure — the filing, the trimming, the sharp tools, people touching me — so it was nice to have the distraction of the tv. All the tools and equipment were clean. The girl left doing my hands regularly checked in with me to make sure everything was okay and that I was happy with the work they had both done on me.
About halfway through, another girl arrived, who I think was the owner — she promptly asked me if she could get me water or some tea, as well as other customers in the salon who didn’t have cups next to them (and had previously declined), before even putting down her handbag and taking off her coat! I thought that was very kind and a great customer service.
They happened to be having a holiday special on as well, so my total for the gel mani/​regular pedi cost me only $ 75 (including tax + 20% tip).
My nails look fantastic, and probably the best they’ve ever looked. I’ll definitely be back.

My #1 place to go in the city for a mani/​pedi.
Always consistent. The girls are polite and friendly. They always offer tea and give you a chance to settle. Pick your colour and off you go. They are diligent, detailed and give a pretty solid polish. They’ll fix up your nails if they make an oops — make sure to point anything out you’re not happy with.
I love watching Sex & the City while I take a 60 min break from my day. It’s a cute place and the décor works.
Price is decent and you can often get mani/pedi’s on special through their Facebook page. I never pay more than $ 50 for both.

i am not one of those people who gets my nails done at the same place all the time… but if I were to choose one that I go to regularly enough, that would be Pure.
Pros:
— Clean
— Convenient locations
— Play great shows/​movies while you are getting your treatment (great place for a group treatment!)
— Always friendly staff
— Decent price
Cons
— Not that big a deal, and while I’m not really fussy about my nails, I do notice they don’t pay a *ton* of a attention to them… not a lot of filing, clipping, etc. Just a quick massage, some scraping, and a couple of coats of polish.
Overall, a great place to cure your peds. And mans.

For the record: no one ever called me back, and by the end of the week all, save two nails, had chipped and broken off.
Not. Cool.

The only reason I’m giving this place two stars is because I received a pedicure that lasted a week.
That’s about the only good thing I can say.
My nail tech repeatedly stopped working on my fingers/​toes in order to have conversations with other people. You wouldn’t want clients to put a damper on social hour.

I went to the Denman one a few years ago and hated it. Only because I took my mother. My mother deserves better. I was mislead by my sister’s friends; perhaps they don’t mind taking their moms to chop-​shops. The latter is perfect for me, but not for my mother and likely not for yours?
Case and point — the Denman location is now closed.
But while in Vancouver last week I found myself wandering, as I often do, and needed to revamp my fingers. And there Pure was. So I decided to give it a second chance.
A little bit of background, from my perspective, Pure Nail Bar is your run-​of-​the-​mill mani/​pedi shop yet they hold themselves out as a classier nail bar. I like chop-​shops, but at chop-​shop prices. Pure is more expensive. Their staff is prickly, and my mani chipped within two days.
The question I pose to fellow Unilocalers is: if you can get what Pure’s selling but for less money (Harmonie is an option), wouldn’t you rather do that? Or the other side of the coin is that you can pay a few dollars more than Pure and relax in the lap of luxury at Absolute or Le Petit.
This second chance was a wash. And it took me exactly three minutes to share that with you.

I’ve had a few mani/​pedis at this location. The first couple of times were great. But unfortunately, the third time was not so great… My nails were not filed evenly — they slanted down slightly to the right and I had to ask the esthetician to correct it.
In general, I really like the atmosphere there and enjoyed watching Sex and the City. It’s great to feel pampered while be entertained by Carrie Bradshaw and the girls. But I found it very annoying that no one changed the dvd when it was over — it kept playing the same intro song/​trailer for about 20 minutes. There were a couple of people behind the counter, but no one bothered to change the disc. And I didn’t want to ask my esthetician, as she was not too happy about having to change my nail polish colour :(So although I have had very positive experiences here, they might need to work on delivering better and more consistent service.

My first manicure at this place was a bad experience. I walked in at 4:00pm by appointment and the people who work there just looked at me and they don’t even say anything or even greet me. You know how awkward it was to walk in and just stand there and have everyone look at you??? Finally someone just asked me if I had an appointment and they had me seated. That was the very first bad experience.
Secondly, The job was done decently, I give them that, but telling me that it will be done at a certain time, but ended up not finishing as mentioned just doesn’t do it for me. My nail tech lady told me to put my nails under a nail dryer and she walked off. That was around 4:25pm. The lady told me it will be done within 45mins. Therefore, one would think your nails will be done by around 4:45 — 4:50pm. But nope! I was sitting there till 5:15pm! That’s more than an hour!!! By 4:45pm I kept looking at the lady who was helping me, she CLEARLY saw me looking at her and she didn’t even come check on my nails.
Just very bad service! I would NEVER come back!

I’ve been here a few times and never been disappointed. Good casual atmosphere and they do a nice job every time. The price is not astronomical either, and I trust them more than some of the dubious looking nail places that crop up in Yaletown — can you say money laundering front? :)
I recommend this place to anyone looking for a fairly quick, no nonsense, reasonably priced mani or pedi.