Skynet Wireless

Best fido store Ive ever been to by far!!! The guys are super helpful and patiient lol.
They went above and beyond to make sure I left the store happy!
I highly recommend this location. Even if they don’t have what you are looking for in their store they’ll get it for you as soon as they can.

Extremely unprofessional! I came in to upgrade my phone. They did not have the phone I wanted even though it is one of the most popular phones. They said they would have to get it from another store. The employees left me sitting there for over 30 minutes while they joked back and forth with each other. Supposedly they were doing something with my account but did not communicate with me at all. They could not locate my account even though I have a Fido number and online account. I finally left the store as parking was expiring. Go to a real Fido store as previous reviewer suggests.

This is NOT a corporate Fido store. It is best to go to a corporate Fido store which I found out the hard way. The closest corporate Fido store is located at 481 Robson Street. Corporate stores can do more for you! I bought a phone at this location and wanted to return it before the 14 days and 30mins talk time. I had 37 mins talk time and gone over by 7 mins. The manager out right refused to take the phone back as it would be to costly for her to do so. I have been with Fido for 16 yrs and this did not matter. I called Fido at *611 and they could not believe that the manager refused the return for 7 mins, and spoke with a few people as my issue was immediately escalated. In the end they could only say to me ‘only if I had bought the phone at a corporate store I would not have had an issue returning the phone’. Lesson learned and I will never go to a Skynet Wireless location! Just not worth it! Go to a corporate store they can do a lot more for you if you have an issue! To add insult to injury… I bought my last two phones at this location! Again… lesson learned… never again! Also if you return any accessories, like a cell phone cover etc. there is a $ 25 restocking fee to return it… Best Buy or any other store, it cost nothing to return something!