Vancouver Marriott Pinnacle Downtown Hotel

This is a lovely hotel and it is located in a great spot. I had a beautiful view of the Harbour. The staff is very friendly and the service is outstanding. They were even able to give me an early check-​in, which is always a big plus, being I work all night, and am a day sleeper most of the time. The room is perfect. Whatever air conditioning/​heating system they use, it needs to be standardized in ALL Marriott properties. The fan stays on all the time and I like to have that to drown out the noise coming from other areas of the hotel. Don’t get me wrong, it is not terrible. However, you occasionally hear hallway noise or other doors opening. Also, you hear slight noises above you, but nothing to make your stay miserable. I loved my room. It also has a very rare bathtub and shower stall, which is very nice. They also have plenty of taxi cabs at their disposal for those who don’t drive. They also have bathrobes, slippers and an umbrella, which comes in handy for the amount of rainfall they get in Vancouver. I would definitely stay here again.

Great location in downtown Vancouver. Surrounded by excellent shopping and restaurants. Staff very friendly and helpful from the moment I walked through the doors. Room service top notch. The room was spacious, clean and comfortable. Moved the signature Marriott linens and the bed was ohhh so comfortable. I would definitely return when in town.

Très bel hôtel comme tous les Marriott
Très bien situé au cœur de la ville proche de la rivière idéal pour y faire son footing hydravion … Et à côté des boutiques.
Hôtel haut de gamme avec tout confort et service.

Convenient location, friendly and accommodating staff. I was immediately taken in care of when I drove up and had options of self parking or valet. The front desk checked me in quickly. Beautiful room very cozy and great views of the city. Loved the toiletries in the bathroom. Also nice to have a separate shower from the tub. Great desk and work space as well. Very easy to connect to the internet.

Reservations via local Marriott Pinnacle Downtown website.
Underground parking available for guests. Garage elevator to hotel lobby and were warmly and cordially greeted by a professional member of the Concierge staff.
Check-​in was quick and efficient. Accommodations and facility amenities were as advertised.
Room was clean, organized, and well appointed. Room lighting was more than adequate for our needs. Bathroom and shower were clean and spotless. The usual support items were available and well presented.
Five Stars for the attitude of all the staff members we came into contact with — and observed — during our stay. We especially appreciate the due diligence of staff to monitor the hotel lobby and adjacent areas. Their physical presence and oversight was reassuring.
A very good location for waterfront and downtown activities. Most of the popular sites are just a few blocks away.
We would like to submit a Four Star rating for this Marriott property.

Don’t ever go here for food as a large group. You are forced to order off a smaller menu that is much more expensive than the regular menu. They will charge you equally (33 dollars) for the items on this menu. They refused to cook the burgers and steaks less than well done also.
This was my worse dining experience while in Vancouver. It was with a work group of around twenty. Bad idea Marriott. Shame on you.

Stayed four nights recently. Great rooms, clean, quiet, comfortable. Great Lobby Bar and Restaurant, VERY friendly and Professional staff, Special shout out to Manager Katharine, great Manager, and very nice person. Great food and atmosphere.

traveling aint cheap and lodging adds up quick but we did some priceline negotiating while driving and ended up with this room for one night for around $ 200 for a double, we had a crapload of luggage since we were checkin into our week long cruise the next day but the bellhop helped us schlep it up. the lobby is very pretty and big, fruit flavored water stations were set up as well as computer lounge, free wifi with marriott passport and later check out was also possible. the views were nice and couldn’t beat the one block to watefront walk

Stayed there for a conference. Food was great, banquet staff were very attentive. The view from my room was incredible, facing marina and Stanley Park.
The fitness centre is lovely but I only went once and chose to hike in Stanley Park instead. The pool is fantastic, equipped with sauna, steam room and hot tub.
Location could not be better… 5 minute walk to downtown and 10 minute walk to English Bay.

Gorgeous hotel. We ended up getting a room on the 24^th floor with an amazing view of the city. It was really busy with a conference, so I’m sure a lot of the rooms were occupied, but it was but VERY quiet in the room. The bed was firm, but comfortable. Loved having the Keurig in the room, and the bathroom had a shower and a bath! We did not have to wait long to check in, and our check-​out we did via the express way via phone which made it very easy. Nice, large lobby as well, free wifi in the lobby…
but you do have to pay for wifi in the room unless you are a platinum or gold elite member (through marriott rewards), i think it is $ 7.95 per day?

This is a good hotel. It’s nice and clean, with a great, central Waterfront location that’s only a few blocks from the harbor and seawall, the seaplane terminal, several restaurants, Canada Place, and the Waterfront CanadaLine stop (which is a little under a ½-​mile walk). The rooms are smallish but nicely decorated. The staff is friendly and responsive staff. I’d stay here again.

Great service, had an cleanliness issue and asked for a new room, they gave me an upgraded room, and took off my breakfast and internet (I didn’t request this or fuss they just went the extra mile)
View is awesome. Great local. Would come back

I love staying here, and I do so often — it’s my home away from home. Everything, from checking in to checking out and everything in between is always such a pleasant experience. Richard and Sean at the front desk are always friendly, and ready to recommend the best places to eat and things to do on any given day. I’m disappointed when I check in and they’re not there.
The hotel itself is within close proximity to Robson Street shopping/​eating, about 15 – 20 minutes away from the great food in Gastown, and about a 15 – 20 minute walk the other way, along the water, to Stanley Park. The rooms are always clean, and comfortable although, since they’ve changed from the Renaissance to the Marriott, their bath products have sadly changed from Aveda products to Pure. Otherwise, no complaints whatsoever. A great stay!

Very good hotel nice friendly very nice location
A+++++++++++++++++++++++++++++++++++

Excellent property, try to get a harbor view, easier if you have status. we had the 25^th floor and the views were other worldly: mountains, ships, seaplanes and the busy streets below.
The location is excellent, near Coal Harbour and four blocks from Robson street, yes not on the busiest of thoroughfares. The food service is the best I’ve had at a Marriott. Terrific… the building is a bit dated, built in the early 1990s and they’ve worked hard at keeping current.
All service top notch, from the front desk, to valet to maid, all good, except that my wife asked for extra coffee in the room and they never showed up. Another knock is the lack of negotiable outlets next to the bed side. Surprising miss. I carry 10′ charge cords, so I made it work.
Lastly, I got a great weekend rate. Fabulous experience.

Good location, very close to the harbor, downside is if you don’t have a harbor view it’s just kind of a let down. The room was nice, nothing mind blowing but it was perfectly ok. Like the Renaissance in Providence, the view is really going to be all that matters.
Service, sort of a mix. My wife was really unhappy with a couple of things, I am very quiet but she had some real issues. I’d say the room was good, but the front desk could use some work. There was some real issues, if you are the type to just check in and check out it’s ok, but if you have any sort of problem/​issue things can go downhill.
I’m cool with Marriot getting in touch with me to work the issues out, I really like Marriots so we should talk.

The service here is amazing. From the registration, to the staff supporting the restaurant. They were very personable and pleasant to be around. The food for breakfast was phenomenal. I honestly was blown away by the quality of the food, but that may be because I’m used to the terrible quality of food within the US. The bacon was crispy, the croissants were buttery, the pancakes were great, they offered unit dosed platters of fruit that tasted fresh. even their coffee was good.
My only criticism was that it took a while for us to get drinks during breakfast (but we could see they were extremely busy). And come to think about it, I guess the treatment with the waitstaff could be improved. During my brief discussions with the servers, we discovered that they were not allowed to have any beverages during their shift. I saw three individuals who worked until 10−11pm on Valentines Day and saw them early the next morning for their breakfast shift. How does Marriott expect these employees to go through an 8 hour shift without being dehydrated? Not really sure if this last paragraph speaks to the quality of your experience at the hotel, but it shouldn’t be overlooked.
Also–
It’s at a great location– we woke up this morning and ran to Stanley Park. We are now headed to Robson street to shop.
Overall, great hotel. I would love to come back here again.

Great location– check
Superior service– check, check
Comfortable beds– check
Exceptionally clean room– check
Great restaurant on site– check
Fabulous room view– check
Five out of five in my books!

This hotel has been perfect. The staff is beyond exceptional. Our room is clean, comfortable and big. We have cherry views of downtown. There’s 4 of us 2 adults 2 children. This is the first time I’ve ever written a review for a hotel. I have always found something wrong somewhere. But like I said, this place has been perfect. We are from Hawaii and the people here are just so great. I would definitely stay at this hotel again.
Thanx
Walter H.
From Hawaii

We lucked out and was able to check-​in early at around 8:45 am this past Saturday morning. The entire hotel was booked out solid since we arrived right on the day of the Sea Wheeze Half Marathon (sponsored by Lululemon). The event was right outside of the Marriott doors, so that was pretty cool; we got to see the top 3 finishers complete the race as we walked from Canada Place to the hotel.
Upon check-​in, we were given our king size room (luckily, they had just cleaned the room and there was one ready for us to move our luggage in).
There’s only FREE wi-​fi in the downstairs lobby, but if you want wi-​fi in your room — there’s a charge. Bummer.
There is a lounge on the 25^th floor that has some spectular views of the harbor, but unfortunately, it wasn’t open during the hours we were there, so we didn’t get to enjoy it. The room we had was great though, spacious, nice floor to ceiling windows, and clean. The bed was comfortable, and one of the nicer Marriotts I’ve been to. :)
Our rate was awesome since they offer a «best price guarantee». I wouldn’t hesitate to stay here again if I am in the Vancouver area in the future. :)

A fantastic business hotel. The location at the harbour is perfect for any conference at the convention center and also very close to the attractions in the commercial area downtown. One thing I really liked about this hotel was that it was central but not chaotic. There wasn’t a huge traffic jam outside everyday. The surrounding streets afforded the excitement of being in a metropolis without the frustration of being cramped and hustled.
We upgraded to a harbour view room and I’m SO GRATEFUL we did. The room was not particularly large, but the views from the floor-​to-​ceiling windows were stunning. I spent a whole rainy afternoon in there myself, reading a book and listening to some music as I occasionally drank in the mountains of North Vancouver and the activity down at the harbour. Seaplanes coming in and out, huge Alaskan-​bound cruiseships bellowing their sirens, the leaves changing colors just over the way at Stanley Park. It was breath-​taking. The room itself was pretty flawless for a business traveler with a nice bathroom/​shower, comfortable bed, large flatscreen TV and an ipod dock.
Other positives to the hotel: with 28 floors you may think the elevator would be arduous. It wasn’t! It was literally the most efficient elevator system I’ve experienced. Hooray. The fitness room was excellent and the pool area/​hot tub/​sauna were also nice touches. We used the fitness center the three days we were there and had no complaints, although watch out for the treadmills — some of them clock distances in km, so you may think you’re a superstar if you don’t change it over to miles ;)
Negatives: sauna and steam room not working properly while we were there, the lobby’s not very spacious and sort of backs up directly into the bar area, $ 15 a day for internet in rooms and no complimentary tea/​coffee downstairs for guests. Otherwise, a lovely stay!