Visions the Big Name In Electronics

Well George strikes again. Called about an advertised item. «Yes we have in stock. I will get it ready for you.» Drive from Kits — get stuck in traffic due to an accident ahead (which I think is probably not George’s fault) — only to arrive and — no stock. Idiot.

I just had a great deal in this store today, an item that worth 332 $ they gave it to me for 199 $. And their Money Back Extended Service Plan is a great than any electronics store that I know of. You read it right «At the end of the term, if your Visions Full Coverage Extended Service Plan was not required for repairs, the premium paid can be applied to your next purchase up to a maximum of 50% of the new purchase price.» You tell me it’s not a great deal. Unlike the other major electronics store that if you did not use your extended service plan after that term bye bye to your money. Now every time that I need electronics item I know where to go unless they don’t have it. Thank you also to the Andrew for your help and a great deal you gave us today.

I understand that this place is hit and miss. Miss if you don’t know what you’re looking for. Hit if you know what you’re looking for and want to price compare before buying. I am surprised to be honest that this place is still around. I came here with a friend of mine to look into new TV’s ’cause I am still using a VCR Combo TV that was my dad’s. I am very reluctant to upgrade. I don’t want to give up the VCR, especially since I watch a lot of music VHS tapes that haven’t made it to DVD yet. There prices were hit and miss for what I was looking for. Customer service was okay, however, they were a little too attentive and were suffocating in the sense that they seemed as though they were on commission and were trying a little too hard. I am more of an independent researcher/​shopper and found this a bit of a turn off.

Well I had two decks swapped in two cars today. They charged over 165 dollars to do it. The pioneer deck was bought from Visions 2 weeks ago. One of the installers started a cigarette right beside me, smoke went in my face and then left it in his hand while in my car. I am allergic to smoke. Both decks got installed. now the deck I bought from them. was never installed with any power. Drove home — no music. The dash clock is out as well. Have to drive back tomorrow morning with one car to get those two things fixed. Installer kept my invoice as well.
Will never return. Will make a stink about this later with head office.
I must admit when I went back the next day he replaced my fuse and everything worked and I am happy.

I was about to feel a little guilty coming in here with a 1 star, but I guess it’s warranted.
Came for a subwoofer for my home theatre, and seeing this is my first time buying and setting everything up myself, I did want some professional insight on my selection of parts. I did my research and I know what’s out there, but my sales guy thought I was a dumbass and didn’t know anything about home theatres. He tried to pin on every add-​on they had.
Long story short, I agreed to a warranty package in exchange for a free cable for my subwoofer. I had to go to the Burnaby location to pick up the subwoofer though, so when I got there, I cancelled the warranty and got to keep the cable.
Suck it, Visions.

I would like to thank George too, his sevice really made me to change my mind and save my money too!

I can’t agree with the other posts more. My installation was also done poorly, they created their own bracket as they failed to order the right parts. In April I warrantied my bluetooth module and they still have my unit 6 months later.
They constantly make you come to the store as opposed to working things out over the phone, I have wasted hours driving to the store just to have them be unprepared, lose my item or be generally useless.
Like Ramon, this is the worst retail experience I have ever had in Vancouver.

This place is the worst.
I do my research and talk to George the sales guy. I give him the Kef stereo part number after a visit. The next day he phoned Kef and they had it in stock at there Richmond warehouse. We agree on a price on the phone, and I drive 45 minutes to give a deposit. Once I get there, we punch in the order only to find out he’s not allowed to order it anymore.
Thanks George for wasting my time.
here I come.

This rating is difficult because 1 star is still a star.
I can’t think of a worse retail experience in this city.
I was looking to upgrade the factory stereo in my car, and arrived, having already done my research on the Alpine product line that they sold. The salesman there talked me out of the ones that I had in mind, and of course, recommended a more expensive model, mocking my alternate choices. He was absolutely the most arrogant and pompous person I had ever dealt with in a store. I basically had to make my own sale, he raised his voice when I was indecisive, and made me state my demands. I reluctantly returned after doing more research only because they were the only ones with the Alpine model in stock.
The installation was another story altogether. The guys at this shop are butchers. My car was returned with an ill-​fitting face trim, visible wires sticking out from the centre console and a broken cover faceplate which is part of the car. (I had to order this part later and fix it myself). They wouldn’t accept blame for anything that I pointed out. The stereo made a horrible and loud popping sound when switching sources, and they said that I’d have to live with it. I returned to the salesman to bring these things up, he immediately went on a rant, without even seeing what work was done, and told me to take my money back.
Which I did.
I’ll never set foot in here again.