Waterfront Shoe Repair

I’ve been taking my shoes here for the past ten years, even though I don’t work in the area anymore. I’ve always received friendly service and excellent workmanship. Mainly I’ve brought in shoes that just need new soles, but they also saved a very expensive pair of boots with a leather wrapped heel that had been butchered by another repair place. Highly recommended.

I’ve taken about a dozen pairs of shoes/​boots here — mostly for re-​heeling or slight stretching — and I have to say, I’ve always had very pleasant, fast and value-​for-​money service. Often you can get your heels renewed while you wait and at no extra charge, which is a rare thing these days, or else within 1 – 2 days. Ladies’ heels are reasonably priced (especially for Downtown) at $ 11 for shoes and about $ 12 to $ 15 for boots.
I’ve been quite happy with Leslie’s on West Broadway too but pick-​up averages 4 – 7 days later, which isn’t always convenient.

I needed to fix some ankle boots that were worn down on the heel. I first went to the shoe repair place in Pacific Centre and they said it would cost $ 30 to fix… I thought this was pretty steep considering the state of the shoes was not that bad and they only cost $ 60 to begin with.
I’m glad the next place I went to was Waterfront Shoe Repair because the man there said it would only be $ 15 to fix. It was a little embarrassing when I handed the shoes over because there was gum stuck to the bottom of one shoe… but he didn’t seem to mind. I was very pleased with the work he did and he even cleaned up my shoes (no more gum)! I gave him another pair of boots to fix and he did a great job with those as well and he shined them for me. This will definitely be my go-​to shoe repair place.

He doesn’t know it, but I call this man the Shoe Wizard. I have brought him three different pairs of heels in the last 6 months and he has not only fixed them flawlessly, but he has also polished them to (as close to) perfection as they can get (I mean, scratches are scratches, man).
I give him ⁴⁄₅ because I’ve only taken heels that have been worn down to the nail, and I have no idea how he is with other shoes. He was recommended to me by a coworker, though, so there’s that.
Also, I’m assuming he’s open more than just Monday since I just went today (on a Tuesday). The Waterfront Centre hours are:
Monday — Saturday: 9:30 a.m. to 5:30 p.m.
Sunday and Holidays: 12:00 p.m. to 5:00 p.m.

This man is a crook. He is dishonest and when confronted with it he will pretend he can’t understand English well and acts confused. He was going to charge me $ 50 for new heels on my boots, we had agreed he would be replacing the heels with stacked rubber heels for $ 50. He took my name and phone number, he could have called me when he changed his plan and decided to do something differently. There was no problem with understanding my english when we agreed to the deal.
I went to pick up my boots and they don’t have new heels, they have a new wrapping around them. He acted confused when I said this isn’t what we discussed and just kept repeating himself re. what he did, as if I was not understanding him… a classic way of just trying to frustrate someone with broken english. He said since this is leather it is very valuable and also costs $ 50. This isn’t what we had discussed or agreed to, and I didn’t feel this was worth $ 50. He claims it took him two hours of labor. He is a flat out liar. It doesn’t take two hours to glue two strips of leather over a heel. The bottom of the heels now have some cheap cover on them and they sound really loud when I walk on wood floor or tiles. I will never go back to this guy again, I need to have my heels fixed on my boots to fix the heel he charged me $ 50 for.

This guy is probably the worst and most dishonest businessman I have ever met. He left me high and dry with poor service and craftsmanship. He didn’t even want to fix his own sloppiness. I had to take the shoe elsewhere and they fixed it amazingly.

I have never written on Unilocal before but feel compelled to because of my experience with this business. Based on the earlier Unilocal reviews I went to see him.
I won’t write out the whole saga, but I’m $ 50 short and was treated terribly and the service I paid for was not provided.
I would strongly advise you not go to this man for shoe repair. The first time he repaired my shoe he did a good job, but the second time he handed me over less than acceptable work. When I asked him, politely to fix the problem he laughed, refused and said ‘what can you do? Call the police?’ Honestly one cannot make this up.
The re-​heel and new sole he gave cost $ 50 and the new heel broke after half of day wear. But he said he doesn’t care because ‘he did a good job and it’s my fault’.
So save your hard earned money and don’t bother going here.

He is amazing! I’ve taken several pairs of shoes to him over the year and he always does a great job. Very quick and fast. He’s also a very nice and friendly man.

I read the previous review and crossed my fingers. I really hate when cobblers fix your shoes and they feel horrible afterward or the work looks like a back street butcher was just let out… have no fear the guy is an artist.
I gave him 2 shoes and they came back the workmanship was great and the look of the shoe was brilliant. he even polishes them for you.
Go give him your business from leather to rubber sole shoes.