Wellgen Care Health Centre

Bought a groupon for a massage and finally made it.
I think I’m going to go point form on this one.
THUMBS UP FOR:
–Very friendly staff
–Impressive entrance and front desk area — clean, modern etc
–Easy parking out front/​great location
–They were able to schedule my #1 time request
–Answered the phone promptly to book appointment
–They went the full hour
–Nice peaceful dim lighting
AREAS TO IMPROVE:
–Though we managed, there wasn’t much English happening
–The massage room itself was nice, but the sheets on the bed had not been changed, as their was hair under the blanket and on the pillow. There was also a weird stain on the cushion that goes under the knees. This is where they lost most of my vote, unfortunately. yuck!
–There wasn’t any music playing, which although it sounds cheesie, actually makes quite a difference (I didn’t realize until this massage, when there was none — it really changed the experience. I missed it. Also, it really allowed for all of the sounds of them women in the front chattering away to disrupt the peace.
–The therapist, herself, super sweet, but it didn’t seem as though she had much training. The pressure and rubs/​movements (don’t know a better way to say it), were all the same — for the whole hour. Hard and painful, which is good (felt productive) — but it was this way from the first touch — no variance, and a bit intense to start out. It felt as though she didn’t know what she was doing.
–When I came in, I asked for a glass of water, and I was given a glass of boiling water… literally… it was too hot to drink but I didn’t have the heart to ask for another.
–She didn’t use much massage oil — not until the very end, and this makes a big difference too… it’s a much rougher approach. Probably stretches the skin, where as the oil allows the hands to glide.
–I asked for from the waist up only, but because of a lack of english, she pulled my pants right down (I was on my stomach), and massaged my bare butt… (underwear down too)…awkward. My glutes were pretty tight though, so in the end it was a good thing.
–There wasn’t a proper blanket to go overtop of me, and the sheet wasn’t big enough, so most of my body was uncovered/​bare legs and feet etc. It’s always nice to be wrapped up all snug as a bug, so I felt this was a missing element also.
–The massage «therapist» left her cell on the table and it went off twice… not a big deal, but unprofessional.
My intention for writing this is in hopes that the business reads this and uses it to improve, as I hate to write a less than positive review for a business just starting out. I have to remember, too, that this was a groupon– so I did get a very good deal. However, I don’t think I’ll ever go back.