Custom Throwback Jerseys

Placed an order for a Jersey using their mobile app and was surprised to get an email the next day that my jersey needed to be custom made and would be several weeks before I would get it. I had been sold a fake, cheaply made jersey before by a site similar to this one so I went to the Better Business Bureau’s site to see if they had any complaints or reviews. Once I read the info there I immediately wrote Custom Throwback Jerseys and voiced my concerns and asked for a refund. I also contacted my CC company and asked them to reverse the charges. My correspondence with me, my CC company and Custom Throwback Jerseys is below (**expletives have been edited**):
From Buyer — (me)
9÷3÷2015
Have questions about this sellers business practices. Item ordered (baseball jersey) will not even be able to ship 3 – 4 weeks so I have asked them for full refund. There F rating on BBB and others customers complaints about their business practices and communication problems have motivated me to take care of this situation ASAP. No goods have been received or even shipped yet so refund should be simple.
From: (me)
To: CTJERSEYS
Sent: Thu, Sep 3, 2015 7:41 pm
Please cancel this order.
The last time I purchased a jersey from an online business like this it ended
being a counterfeit Chinese made knockoff. Have no idea if that is
what you are doing but they had the exact same policies you have.
They also didn’t even have a .com email address from their own site and used
and AOL account as well.
If you have not charged my CC already, please don’t.
If you have I would like a receipt showing you refunded the entire cost.
thanks,
Jimmy
email correspondence from the seller to me
============================
On Sep 3, 2015, at 10:26 PM, Custom Throwback Jerseys wrote:
Care to explain what you are trying to pull here by running to your credit card company and opening a claim that you have yet to receive a jersey you purchase a Day Ago ???
We will give you 24 hours to close this ridiculous dispute after which we will report you to the USCA credit card agency for fraud.
CTJ
From: (me)
To: ctjerseys
Subject: Re: Jersey
please refund my purchase.
I stated clearly in the complaint why I ask for them to reverse the charge and wrote you back earlier today asking to refund my money and stated why.
I’ll attach your email to the complaint at my CC company as well right now.
Thanks
Jimmy
On Sep 3, 2015, at 10:32 PM, Custom Throwback Jerseys wrote:
KISS MY ASS…
On Sep 3, 2015, at 10:38 PM, Custom Throwback Jerseys wrote:
All our jerseys are «CUSTOM» made, which is Clearly indicated to all buyers during the checkout process well before the buyer completes the purchase. In fact the buyer was forced to «Check» a box explaining the above in order to proceed and complete the purchase.
Of course this assumes the buyer is not blind or can read.
Jersey will be delivered in the exact time frame the buyer agreed to during checkout.
On Sep 3, 2015, at 10:39 PM, Me to my CC Company–
I attached each of his emails to the online complaint with my CC company. When he saw I had done that I received these replies…
On Sep 3, 2015, at 10:38 PM, Custom Throwback Jerseys wrote:
GO F**K YOURSELF YOU DUMB ASS IDIOT… LEARN HOW TO READ
followed soon after by this gem.
On Sep 3, 2015, at 10:44 PM, Custom Throwback Jerseys wrote:
Refund has been issued… shove it up your ignorant ass
— — — — — — — — — — — —
They did issue a refund. If you read this after placing an order contact them quickly but be prepared for the worst customer service on earth.
Here is their page at the BBB