Perfect Image Studio

The male piercer here with the long beard is always so rude. He changed my tongue piercing a while ago and was making me feel stupid the whole time because I didn’t stick my tongue out enough. He pierced my helix and I ended up having to go to get it fixed at a different parlour and turns out he used the wrong jewelry and pierced a bad spot. Jesse from Thrive said it looked like whoever did the piercing was inexperienced. I just went with my friend and he basically insulted her out of getting anything done that day. But the biggest thing is that he is such a jerk to the customers. The girl with him at the counter looked super apologetic as we were leaving.
I have gotten five piercings done at perfect image and I used to love it but I will never go back as long as he is the one working.
If you go there and he is your piercer I seriously recommend you backup and go somewhere else.

I have been here to get my belly and ear pierced couple of times now. Turns out, they switch piercers frequently. I have had bad experiences with the attitude and rudeness of the people working at the front desks.
I came here on Wednesday to get my nose stud changed. I had such a terrible experience. I bought a stud and a ring and I requested to get my current stud switched with the rings.
First off, she didn’t sterilize the jewelry. Huge warning signs here. I have been to other piercing parlors downtown Toronto and all their jewelry came in a prepackaged bag, sterilized. For me, I watched the people at the front touch it with their bare hands put it in a bag as if it were clean for me. I assumed the piercer would sterilize it before putting it on me. But don’t assume that here.
I went into the piercing room, was told rudely to sit down. The piercer throws on some gloves and quite literally harshly pulled my old jewelry out of my nose and told me that it shouldn’t be hurting. Before i even had a chance to collect myself (it was really, really painful). She forced the new, sterilized jewelry into my nose. At that point, i was in tears. She also made huge remarks about how they (previous piercers) don’t use the same jewelry here. I suppose she had to prove that their jewelries were better by deliberately and forcefully switch my piercing? I left in pain.
I felt like/​know that she really doesn’t care about me or my piercing and just wanted to «get it over with», a good example of poor customer service.
Overall, I should have listened to all the people who told me to avoid PI Waterloo. Don’t expect any kind of care. Do not take your chances despite their convenient location. I suggest taking the time to go somewhere decent instead. Probably never returning here ever again and I won’t recommend a friend this place.

Got my nose pierced today and the service was excellent! I forget her name but she was cool and made me feel at ease! Clean and cool environment. Overall great experience.

Came here and got a cartilage (helix) piercing done while they were doing their summer promo ($ 30 for any piercing). Piercings are walk-​in only, so you might have to wait. There was a group of 3 girls getting their belly buttons pierced before me, so I probably sat around waiting for about 15 – 20 mins.
I was pleasantly surprised by the location, which was a lot larger and brighter than I expected and thankfully looked very clean. I felt at ease going in.
In terms of my piercing experience, it was actually excellent. The girl who pierced me was very professional, knowledgeable and friendly, she told me exactly what to expect and made me feel relaxed. The process was super quick and painless. She also gave me advice on products to use to clean the piercing, which can also be purchased here. I’ve had no problems with the healing so far, and actually had such a good piercing experience that I considered going back again soon afterwards to get my tragus done (but ultimately decided to postpone it.)
Overall would recommend this place for piercing! Could be quite pricey if they’re not doing the promo, but I believe they continue to do $ 30 piercings on Wednesdays all year round: D