QuickFix Appliances

My Samsung washing machine’s door lock wasn’t working. I requested an appointment online at 8:30PM, giving them the model# and explaining the issue. I received a phone call at 8:30AM the next day to set up the appointment. The appointment was for same day between 12:00 and 4:00. The technicians arrived at 11:40 and had the part with them.
They took about 30 minutes to complete the repair and cleaned out the drum for me while they were there.
It cost quite a bit, but not much more than I was expecting ($ 189 labour plus the cost of the part). The extraordinarily quick service was well worth it. The part also came with a 6 month warranty and I was told to call if anything went wrong in that time.
The technicians were very friendly and repaired my machine quickly. I was very happy with the service I received and would call again if I needed quick repairs.

Im not sure how my husband ended up contacting this company — he used a phone number from a well-​reviewed Unilocal business and it was somehow rerouted to this 1-​star company.
Unfortunately I wasnt home when the repair technician came (my parents let him in) and my husband didnt tell them that the compressor wasnt an issue when he first requested service (we were told by two separate people that the compressor was working fine before we called for service. Granted these 2 people are not certified LG technicians but they definitely know their way around household, electrical and appliance repairs).
When I came home I found out that we had paid $ 289 plus tax for a «repair» on an item that wasnt broken. The fridge and freezer were still not cooling to proper temperatures. I contacted customer service at 4:45 pm and did not receive a call back. I sent the following message via the «contact us» button on their website. Lets see how long this will take to get resolved.
«Your technician came in to repair my LG refrigerator yesterday, Jan 27^th. He charged $ 289 plus tax to repair the compressor and it has not solved the issue. I called to follow up yesterday afternoon at 4:45 pm and did not receive a call back. Please contact me today to arrange a follow up appointment. I believe that the compressor was never the issue (the fridge and freezer were somewhat cold and was always blowing air — this had not stopped) and think that it needs a gas refill. I dont believe I should be charged the quoted $ 415 for the gas refill since the labour that was performed yesterday did not resolve my issue because the compressor had never been in need of repair.
Please contact me immediately.»

Absolutely the worst company. A total scam. STAY AWAY. I paid over $ 700 for getting the freezer for my SubZero fridge fixed. After 3 service calls, technician replaced 2 parts in the freezer, but broke the light switch and tried to charge for that too. After he left, the temperature in the freezer never stabilized, still fluctuates between 10 and 0 degrees and the service error code is still getting displayed. The company supposedly provides 30 day labor and 1 year parts warranty, but they refuse to come and address the problem and that’s after multiple phone calls. Most likely one of the parts installed was defective. They are also refusing to provide a refund. Btw, the technician working on this was Alex S. A very confident guy who apparently had no ideas what he was doing. Awful company.

Literally got scammed by this company. If you want details send me a message, but this is not a company anymore. Some ‘entrepreneur’ named Ron Lerner is making money off this ‘business’ that is totally operating outside of the boundaries of ethics, and he’s brainwashed his stupid lackeys to fight for him while probably paying them close to minimum wage. Why these people put up with this job is beyond me.
Stay as far away as possible, don’t let these guys get away with contributing nothing to the public.

I contacted Quick fix to service my Bosch dishwasher in early April 2015. There was a problem with the door latch. A young, inexperienced boy came to the house, took my door off, could not find the serial number and scratched the front panel. I contacted the company and they said they would replace the panel free of charge. The second technician came but brought the wrong model. When the third technician came, he brought the correct panel and installed it. He also brought the part to fix the latch, after doing so he realized there was no problem with the latch at all, but that the child safety was on and just needed to be turned off. The first kid should have realized that from the beginning and saved everyone an enormous amount of time. I paid for the first visit on April 18^th of $ 141.85. When the third technician, upon leaving, asked me for another payment of approximately $ 155.00 I did not give it to him, because I had already paid for the first visit which should have diagnosed the problem correctly, realizing it was simply the child safety switch and this additional expense was a result of their incompetence, of which I should not have to absorb. I told him I would call the company directly to clear up this matter. I spoke to a lady at Quick Fix who told me that she would forward my complaint and get back to me. I never heard from them again until October (6 months later). I received 2 voice mails from the company regarding an outstanding balance. I returned both calls, but did not hear back from anyone. On October 26^th I received a letter from Central Credit Control (Ms. Tomkinson saying that I owe $ 155.28. I contacted this company immediately and they told me that they have been hired by Quick Fix to collect. I told her I paid them, sent her a copy of the VISA charge. Received no response from her for over a week, so I called again and she said that I had to pay the outstanding amount which was for the new door latch (there I never needed). I said that I would call Quick Fix directly to sort this out and she communicated to me that they would not return my calls. What kind of company sends something to collections without speaking to the customer first to clear up the matter, jeopardizes that persons credit rating, for a mistake they made? I have tried contacting Quick Fix for the last week and have sent emails and left voice mails and have still received no response.

Stay away from this company. Technician by the name of Chris. M — would not reveal his full name. Came to fix our dryer since it would cycle with no heat. He used our vacuum and left all the dirt on the ground and never secured the rear exhaust so we smelt fumes when we tried it. Worst of all it doesn’t spin anymore !
We contacted customer service 12x until they finally answered days later to tell me that they will ‘get back to me’. The technician called and tried to blame the problem on me ?
At this point I will do my best to warn people about this company. Good luck

STAY AWAY!
This letter was sent after a visit at the end of MAY. 5 attempts total to get a return visit after a maintenance call «fix» lasted two days… $ 300+ later — I got no call and no assisstance.
Dear Manager,
Further to my telephone call today, Friday, Thursday and Wednesday. I would like to resolve our outstanding defective repair of our Dishwasher.
The initial repair was scheduled for May 15^th 2015. The visit was quoted at $ 80.00 for an initial inspection. Once this was completed I was quoted $ 650.00 for the repair. After a brief consideration I informed the technician that due to the age of the machine, I would just replace the unit.
He haggled and offered to complete the repair with minimal parts for $ 270.00 + tax. Initially I also declined, but then agreed. The repair was to fix Drain /​Fill light error, PC charge and Rinse aid. Sceptical that the work would reduce from $ 650.00 to $ 300.00 I asked for and received a warranty on the completed work.
The repair on the 15^th enabled the machine to operate for 2 days. I e-​mailed the main address two times after it the stopped working again. After no response to the e-​mails, my assistant called and was advised that She must e mail a request for repairs… My assistante stated that 2 e-​mails had been sent, and this was verified. I was then asked to sign a warrenty document, or no return could be scheduled. Once completed the repair was scheduled for May 29^th.
The technitian came and replaced a part? But then stated to my assistant, that more parts are needed to be replaced.
Can you please:
1. update me on the status of the machine. and repairs needed. Anticipated cost.
2. Provide the most recent parts removed to me
3. Decide if we can cancel the repair of the machine and pay only the initial call out fee of $ 80.00 — as the machine has been down 3 weeks since the initial repair and a replacement purchase is looking to be the best option for both parties.