The Brick Superstore

I can’t even begin to express my disgust in dealing with the brick. The salesperson promises you the world, and then no one cares once you pay! They outsource everything. Different contractors for delivery, installation, repairs, warranty. One contractor has no clue about the other. Customer service is an enigma. Don’t be fooled into the extended warranty. My dishwasher has been repaired 6 times and I am fighting for a replacement. On replacement I must pay for deliver and installation again, plus a be warranty (if I want it). At this point, I will take a partial refund, and never deal with the incompetent thieves at the Brick again. Disgusted!

Due to hearing about similar experiences that Natalie B (below) had encountered, I was initially wary about purchasing furniture for my first home from The Brick. Past experiences when visiting with my parents had taught me that sales associates resembled vultures and followed close enough to step on your heels — darting cut glances at others who got to close to their prized customer.
That said, my experience on this particular occasion was helpful, stress and worry free and actually extremely enjoyable! Shopping with my mother we were left to to browse initially with very little interference or pressure, when we did finally signal a sales member for assistance she was prompt, cordial and very informative. We ended up purchasing a bed frame, 2 night tables, a gorgeous couch and a coffee table that gets all sorts of compliments when people are over — very pleased!
Where our associate really went the extra mile for us was when it came time to negotiating prices, she was able to offer us a significant discount after learning we had friends from other locations. After purchasing a warranty she was able to offer even more savings and this first time home buyer was MORE than pleased with that.
The errors (and there had to be a couple):
— Poor communication between the department that charges you for your items and our associate, I had put a credit card down to put a deposit BUT was going to pay in cash in the days that followed. That communication was ignored and the entire balance was charged to my credit card. After losing it a little on the Customer Service team, they fixed the issue
— One of the night tables was severely damaged on delivery. Thankfully the warranty covered this and it was promptly replaced
— Delivery people DO NOT assemble furniture, I misunderstood that part of the delivery service charge I was paying for was for assembly. Not the case — make sure you clarify
— My return visit to the store to settle my bill I had a stalker as I moved through the store. I had to tell the guy I was «Good» before he moved from 2 feet behind me to 15 feet — it was bound to happen eventually.