AC Carlton

I would really rate it about 3.5 stars but, since that is not an option, I feel it’s closer to the 3, than the 4… The location is really good. We took a taxi there from the airport, more so because even though the reviews said it’s close to the Atocha train station, I am pregnant so we weren’t sure exactly HOW close… plus didn’t know where to get the train from the airport… needless to say, it is REALLY close to the train station – which we used to get back to the airport. We were only in Madrid for a day, so this was a good hotel to stay in for a short stay. We walked everywhere. It is only a couple of minutes from the Reina Sofia museum, and about a 10 minute walk to Prado. We pretty much explored Madrid on foot – from the hotel, even to the palace, and Plaza Mayor.
So again, great location, and friendly staff. Wi-​fi is slooooooooooow, and the elevator and rooms are small. Nothing luxurious, but a nice place to lay your head. Glad we used Marriot points though. Reminds you of something like a Courtyard in the states.

Stayed here 3 nights. Room came with free breakfast (good breakfast! not fruit and coffee) room was nice and clean, service was good. Perfect location (close to train/​metro/​sightseeing)

Stayed hear for 10 days while visiting my son on his study program. It was close to the train station and lots of good eats. We were a short walk away from the subway. Very easy to get in and out. Loved our room. Nice lobby bar. The staff was nice and overall a good place. No air in the rooms. All on the same furnace. So once they switch over no air for you. I would go back. Nice place.

This hotel was pretty. Ask for a key to the safe when you check in. It is an old skeleton key, not a coded box… Cool if you don’t have to go back to the front desk to get it. They didn’t ask (and we had a native Spanish speaker with us so it wasn’t miscommunication.)
The rooms are lovely and they have washcloths in the bathroom as well – something you assume will be in a hotel but it was the first one in two weeks in Europe that did. (Funny, but not a deal breaker either way…)
I didn’t like that the light outside your room door goes off when you leave your room. Tells more than just the maid that you have left your room. Use the safe, lol.
If you aren’t a Marriott member, become one before arriving. You can have free internet if you are a member, but even so if you rent two rooms, your family will not have internet without their own membership except in the lobby (two codes per membership, no exceptions). That seemed pretty silly to us and odd since most hotels give everyone free internet and some give you walk-​around WiFi gratis as well.

Overall decent hotel. Great front desk staff — very helpful and friendly.
Location is close to metro station, walking distance to Reina Sofia and the Prado.
Rooms are decent — although I made the mistake of walking around barefoot after my shower — not pretty! They have a sliding door in the hall between the main room and bathroom to block out noise from the main hallway; helps a bit. I did have free WiFi in my room, but it may be because I am an Elite Marriott member. Rooms are spacious, beds were comfortable and plenty of room for clothes and personal items. Close to grocery stores to get water/​fruit/​snacks.
The cons: limited restaurants in walking distance. The few by Reina Sofia are overpriced and not good. Hotel was not helpful in finding other places around, so do some research before you go. They charge for PC access in the lobby which I thought was tacky — I have seen that in lower star hotels, but not in a Marriott property. Walls are paper thin — I was woken several times by the people next to me having conversations at 1 or 2 AM — it was like they were in my room. So, bring earplugs. Heat/​AC did not work — the room was always very very warm, but thankfully windows can be opened which helped. Limited english stations (CNN, CNBC, Bloomberg).
I would definitely stay here again but request an end room to cut down on noise.

This place is such a nice stay!
Located just a two minute walk away from the Delicias metro stop, this small hotel is an old building with a new and renovated feel to it.
— Incredibly clean room and bathroom. That is probably my favorite part!
— Nice bathroom toiletries and a little shelf underneath the sink to put all of your stuff!
— Air conditioning works great
— Comfortable bed and space size
This place gets awkward points (ie –1 star) for not having free Wi-​Fi in the room. (It’s free in the lobby.) C’mon guys, that’s just trashy. This isn’t one of those crazy 5-​star downtown NYC hotels either that charge $ 40 USD for parking.
Not too far away are a few late night dining options. Worst case scenario, the King of Burgers is there to flame broil your taste buds at 2am (or 2:30am on weekends) when nothing else is open, though many restaurants around here are open until 2am.
Would definitely recommend.

So I stayed here for 3 nights and 1 night at the AC Atocha (there are 2 and are relatively close to each other! I will be rating both:
LOCATION: While this is definitely the better location of the two, you are still in the Atocha area. This hotel is steps from the Reina Sofia Museum. It is a good location for being in Madrid, whether you are walking, taking the metro or cabbing it. It’s about a nice 10 minute walk to the Prado Museum and 30 minute walk to Sol and other squares!
ROOMS: the rooms are small. I had a connectivity issue with my room (504), which was a standard room. They moved me to a Superior room (312), which was a lot larger and was equipped with a jacuzzi tub. There really aren’t great views in any of these rooms, so I would just ask for a room with good wifi. You can sometimes hear your neighbor in the standard rooms but only in the foyer area. They have placed an opaque sliding glass door that, when shut, takes care of any noise problem. I am pretty sensitive to noise and I had no issues!
SERVICE/​STAFF: very attentive and very welcoming. They appeared to e genuine and enjoyed their jobs. There was one guy who was in training and was eager to assist in providing tips on where to go and also was very nice in customer service skills.
BREAKFAST: worth it if included! A great selection of meats and cheese and fruit. Also cereals, good juices and a variety of things that will make you full for your day in Madrid.
I definitely recommend this clear and great boutique hotel with nice staff and good location and value! You just can’t go wrong here!

Excellent Stay. Part of the Marriott family of hotels. Staff spoke English fairly well. Clean modern rooms. Nice bathrooms. Great location and value. Close to Atocha train and metro station. Will stay again.

There are quite a few things I would like to see fixed in this hotel, but for the most part it’s a good solid place to stay. First off the elevators are so tiny any claustrophobic person would have serious issues. They fit maybe one person and one suitcase at a time (I’m dead serious). Secondly there are no locks on the washroom doors. This is the second time I’ve seen that and it doesn’t make any sense whatsoever. Thirdly the gym is absolute garbage. One treadmill and a few weights that go up to 20 kg max. Really? Absolutely false advertising. Last of all, not offering free wifi and instead charging for 5 €/​day is really not my style. When hotels do that it really turns customers off and comes off as a seriously cheap attitude. Please, for god’s sake offer free wifi, and have some mercy on your customers from out of town. Other than that a pretty solid hotel, with excellent room service and staff!

Vicino alla stazione principale di Madrid Atocha. Con una piccola passeggiata si arriva nella zona di piazza S. Anna dove si trovano moltissimi ristoranti, tapas bar e bar.
Hotel ha una posizione strategica se dovete spostarvi in treno e vi va di vedere un po’ della movida di Madrid.
Camere sono abbastanza spaziose ad un prezzo ragionevole. Il WiFi come purtroppo in molti posti e’ disponibile gratis solo nella lobby. Dal momento che viaggio molto per lavoro trovo questa cosa abbastanza triste considerando siamo nel 2013 e parliamo di mondo globalizzato.
Tornando al hotel il personale e’ cortese e disponibile.
Attenzione perché c’è un hotel della stesa catena a pochi metri quindi segnatevi con esattezza l’indirizzo altrimenti il taxi vi potrebbe portare nel posto sbagliato.

My first stop in Madrid. I wasn’t used to Europe, so my first experience was trying to fit me and my suitcase in the elevator at the same time. I got a room on the 7^th floor, then switched to one on the 1^st floor after figuring out the wifi doesn’t work for rooms high up. I have no idea why it was like that.
Anyways, friendly staff here, most of them with very good English. The location is okay, within reasonable (although not super close) walking distance of the Plaza Mayor, Plaza del Sol, and the Royal Palace. Other attractions like the Museo del Prado are closer. Lots of small shops, markets, and restaurants just outside the hotel.
It’s very close (pretty much next to) the Atocha train station, so the transportation in and out is very good. If you intend to take the train to Atocha and walk to the hotel, I suggest you take a good look at the map of how to get there as the streets all look the same, and sometimes street names aren’t always easy to find.

Great, clean, friendly hotel with a great location and great price. Free internet in the lobby. Owned by Marriott. Café/​bar/​rest. on site.

PROS:
— Very convenient location — right next to the Metro Atocha and Frontera, and Sofia Museum + Prado + Botanical Gardens
— Amazing staff — very professional, helped with everything, and had great suggestions
— Breakfast — albeit expensive (15.5−16 euros), it is one of the best breakfast buffets I have ever eaten! Tons of eggs, meats, fruits, mushrooms, and more
— Rooms are decent in size, clean
— Safe uses a key (not a code)
— Very close to Atocha Renfe (the bullet train to Barcelona)
CONS:
— The walls are thin — you can hear everything: people copulating, yelling, crying, etc.
— The soap sucks — it’s formed like a golf ball and rolls everywhere… and they only give you one so make sure to ask for another
— There is usually only ONE person in the front. It can be a long wait at some points.
Overall: We had a great experience there. The staff is amazing there (Julio was great!). I would definitely stay at the AC Carlton again. Price is very reasonable and location is amazing.

I’ll start off saying that the staff is very friendly, helpful and accommodating. But the staff does not design the interior nor plan out the hotel or room layout.
Problem number one — a somewhat dangerous main entrance: it is a large automatic revolving door, on the corner of the building. When you arrive in blinding sun, you cannot see past the door’s glass panes. I was hauling a heavy suitcase, with a duffel bag on top of it, and got stuck in the door. As I was fighting the door, and progressing towards the lobby, I almost fell off the steps — which are practically at the edge of the revolving as you enter the lobby. That was not a good start. There is no ramp to roll down a suitcase, so beware as you plan your stay.
Problem number two — very noisy hallways: don’t know if it’s because a large tourist group checked in, but the stomping down the halls and loud voices outside the door and behind the walls carried well past midnight. Other
Problem number three: awful hard mattresses! Torturous sleep: felt like a plank of wood.
Other CONS: the room lighting is too dim, and insufficient. The lighting in the bathroom is absolutely prohibitive to attempting to apply make-​up: I can’t help but think that no females were on the interior décor team! The color scheme is quite dark, and the property is all about stark lines.
The lobby is somewhat on a small side, with a compact bar stand attended by staff in the evening. There is a restaurant on site, which will serve you in the lobby. But the lobby was usually quite full, as guests were using complimentary Wi-​fi: else, you have to pay, is accessed from the room — BUT due to the Wi-​Fi set up, it’s only available on the lower 2 – 3 floors.
PROS: as mentioned, attentive & helpful staff. Complimentary mini-​bar with a variety of soft drinks, replenished daily. Very good central location within walking distance of the Atocha train station, metro and some key attractions. A mini-​mart /​convenience store is one block away, if you have a craving for chocolate and none handy. ;-)

The only reason I won’t give it more stars is because the mattresses are very hard. Not the usual heavenly beds I am used to from the Marriott brand. Otherwise this hotel is well situated, friendly helpful staff, the rooms are very comfortable especially be European standards. Our breakfast was included in the price option we chose, and it was a great spread. Scrambled eggs, English bacon (Which is by far less fatty than the American version), a variety of fruits (fresh and dehydrated), yogurts, pastries, breads, cold cuts and waiter service for coffee. Air conditioning was also a deciding factor and came in very handy as we were in Spain during a heat wave in a city where a/​c is scarce. Free wifi in the public areas was nice, although it is available ensuite for 15 € per 24 hours. I would come back because of its location, the staff and the aesthetics of the place.

This hotel boasts a great location, close to a major train station, nice museum, large park and botanical garden and decent shops and restaurants. Its lobby is modern and spacious, with comfortable chairs and Wifi, along with an espresso bar and full bar. The rooms include a free mini bar and toiletry kits. The positives end there. The rooms are quite cramped and suffer from a poor use of space (our bathroom was more than half the size of our room). The building materials of this hotel also lend new meaning to the phrase «thin walls.» I could hear plumbing noises of all kinds from adjacent rooms and rooms overhead as well as footsteps and talking. If you decide to book a room here, be sure to bring your ear plugs.

Unos amigos de Italia me hablaron de este hotel, donde se quedaron cuando visitaron Madrid por lo que decidí que algún día me tendría que alojar en el, y cuando aun no vivía en Madrid fue una de mis primeras opciones en mis viajes aquí.
Me encanta la fachada de este hotel, con un dibujo de lo mas curioso y bastante grande. Ademas tiene una buena situación, cerca de la estación de Atocha, y de los tres principales museos Prado, Reina Sofia y Thissen. Muy agradable y con habitaciones bastante grandes (Y baños tambien bastante amplios).
Por poner alguna pega diria que el parking propio esta algo alejado del hotel, pero en fin lo que realmente esta bien es su situación, que si vienes de visita a la ciudad puedes visitarlo todo andando.
Tienen un buen servicio de desayuno buffet por la mañana, bastante completito.
También decir que yo siendo de Sevilla soy bastante friolero y no tenían nórdicos ni nada por el estilo, pero fue cuestión de pedírselo al magnifico servicio de habitaciones y nos dieron uno en un momento.

Uno de los hoteles mejor comunicados de Madrid. Muy cerca del puntos importantes como el Museo del Prado, Museo Thyssen, jardín botánico y bien situado del transporte público como es la estación de metro de Atocha.
Las instalaciones están nuevas, todo muy aseado y limpio.
Nada más entrar te hace sentir como en casa, un lugar acogedor con un ambiente tranquilo para la zona donde está.
La habitación amplia con mucha luz, una decoración muy fina y sencilla.
El precio está sobre unos 60 euros, los cuales teniendo en cuenta la zona y lo bien que está no es nada caro, vale la pena.

En el triangulo del arte
A pocos metros de la Estación de Atocha y de los museos del Prado, Reina Sofia y Thyssen, este hotel ofrece unos servicios muy esmerados y unos precios muy competitivos si reserváis por mayorista. También, desde allí, podéis hacer un paseo por el Madrid de los Austrias.