Vincci Capitol

Breathtaking rooftop view in the heart of Madrid.
For my stay in Madrid, I picked the Vincci Capitol Hotel and could not be more pleased with my choice. A travel habit that I never had a reason to let go of is that I always check to see if the hotel has a rooftop. You may stumble upon a breathtaking view that gives your life a whole new thrill. This hotel had a gorgeous deck on the top floor with stunning views of the entire city. It provided the perfect backdrop for the photoshoot I had with famous photographer Marcelo Aquilio.

Went here in July 2015. The hotel was in a fabulous location. Easily walking distance to Plaza Mayor, numerous restaurants, a supermarket and shops. It was right by the Callao Metro as well.
The room was very nice and clean. Bathroom was adaquate and that water pressure and temp were really good. The AC worked really well in the room since it was 38 – 40 C while we were in Madrid. Wifi was very fast.
Service at the front desk was not that friendly and I always felt that the evening shift just did not care. During the mornings it was a little more pleasant and the bell boy was very attentive and responsive. They all spoke English very well.
I would stay here again because of location and value for the room. I did not go to the bar, but it looked really nice.

Vincci Capitol is conveniently located in Madrid’s theater district and easy walk to Plaza del Sol which has plenty of restaurants. It’s a sleek looking hotel, with dark walls and glass, see-​thru elevators. Breaking down my review:
Rooms: Comfortable beds, with plenty of shelves. 5 stars.
Bathroom: Large, clean, but missing face towels! 4 stars
Breakfast: Food is mostly smoked meats (good!), eggs (mediocre), pastries (decent) and yogurt and cereals. They even have a churro station, though quality-​wise there’s better like San Gines nearby. Service a bit lacking. Coffee machine sporadic. 3 stars

Not a foreigner friendly hotel. My friend and I who were staying at the hotel tried to get in the elevator to go back to our room, and were thrown out by the security man and thrown out of the building. We decided if we weren’t allowed to take the elevator we would just go up the stairs (9 flights…). So as we were going up the stairs the security man found us again, pushed us in the elevator and yelled at us and threatened us with the police. He kept calling us putas (sluts, bitches), kicking at our feet, and threatening us with the police. I don’t know why this man was so volatile towards us, and not any of the other ten people getting in the elevator with us originally. I tried to complain to the woman at reception that his behavior was completely inappropriate but she didn’t care.
Long story short, horrible customer service!!! Would highly NOT RECOMMEND!!!

My cousin recommended this boutique hotel for our honeymoon stay of 3 nights in Madrid for its excellent location at the center of the town. Many postcards of the area, reminiscent to New York’s Time Square, had the hotel on display.
When we arrived at 1am in the morning, we were amazed by the welcoming, vintage look of the hotel lobby. We were happy that we had booked the hotel four months prior and could not wait to start the first leg of our journey. We also had confirmed via email that our room would be available for our late arrival a month and two months prior to our trip.
We waited for a gentleman to finish checking in before we approached the receptionist. Ready to sign in, our hearts and jaws sunk in deep disappointment when we were told that our room was not available. Our room was NOT available? How could that be? We confirmed our booking twice in the past two months!
«Sir, your credit card did not work. We currently do not have any more rooms available. I am sorry.»
As my wife furiously — and rightfully — argued with the receptionist about the room not being available despite written «confirmation» and a note that we would be arriving late, I called my credit card company to see if any charge attempt was indeed made to the card. «The merchant has not made any attempted charges to your card, sir.» But the hotel stated that our card did not work. Did they input the wrong card number? Did they even try to charge our card? Did they just give our room away to the gentleman who just checked in a few minutes before us? Did he pay more than what we booked the room for?
The hotel claimed that they only charge the credit card the day of the arrival, and since our card did not work, they had no choice but to give our room away. What’s a confirmation for then? Did the hotel try to contact us via email or phone? I checked my emails and my Google Voice records. No attempt was made. At that point, I, too was furious. This was our honeymoon. It was 1am in the morning. We had heavy luggage with us. Where do we go now?
I realized that arguing with the receptionist would go nowhere. There were no rooms available that night or for the next 2. At 1am in the morning, we had to find another hotel to stay at. We asked the staff to help us locate any nearby hotels for vacancies since we did not speak Spanish very well. None were available. We were advised to try hotels farther away.
Finally, I took out my smartphone, downloaded the
app, and located a hotel about 10 minutes walking distance away that had one room available. Although it cost 2x as much as our booked rate at Vincci, we had no choice but to take it at over 200 Euros a night.
Before we decided to navigate the dark, narrow streets to the other hotel, I requested the receptionist to have their manager call us the following day to discuss the situation and to let us know if any rooms would be available for the next 2 nights we are in Madrid.
At the new hotel, we again went on
to look for a more affordable room to stay for the next 2 nights. We found one and finally were able to sleep for 1.5 hours before having to wake up again to start our tour.
Vincci’s Front Desk manager called me that 2^nd day and apologized for the mix-​up. In her words,
«I hope you have a good stay in Madrid, I am sorry for the problem of your credit card, if you want to come back to Madrid, contact me and I will give you a free upgrade and a good rate. Sorry for the inconveniences.»
Surprisingly, the hotel suddenly had vacancy available for us. Thank you for the follow-​up, but we had already booked another hotel. Although the other hotel’s rate was 50% higher, we could not take a chance of NOT having another place to stay at for the next 2 nights.
This experience utterly left us frustrated (and a bit scared at the same time — first night in a foreign country with no place to stay and with limited Spanish ability) and annoyed. We hope that the hotel now understands that when a room is «confirmed», and when the guest notes that he/​she will be there for honeymoon and arriving late, that the room cannot and should not be given away.
This hotel only has received a 2^nd star because of the nice lobby décor, its location, and for the fact that the manager followed up the next day. Will we give this hotel another try? Perhaps. We do not yet know.

If you’re looking for a boutique hotel in Madrid, this is the place. It’s small, owned and operated by a local and all of the rooms have recently been renovated to bring in modern amenities.
Some rooms have balconies which overlook the Plaza and the Gran Via, which offer a pretty view. There’s nice closets, a minibar, standard amenities like hair dryer, iron, etc. and a bathtub and standing shower separate in the bathroom. The jacuzzi tub really made the bathroom for me since it was nice and relaxing.
The beds are comfortable with all new comforters, sheets and pillows. I slept so soundly here, which was satisfying after a night of travel from Chicago.
The breakfast area and restaurant are really lovely and newly remodeled. The food is delicious and there’s service all day until 1:00 a.m. so you can get tea or coffee or a nightcap before bed.
Lots of sights are within walking distance of this hotel, including a lot of shopping and the Plaza Mayor and the old town. Enough restaurants to keep you occupied for days and a lot of really cool stuff to see while you’re wandering around.