Boston Equipment Service Company

Great service. Replaced control board in furnace last winter and charged AC this year. Seems trustworthy. Pricing seems fair.

I owe them a 5 star review.
I had problem with my heat pump for a long time. There were several technicians coming trying to fix it but none of them did.
Here came Emre (sorry if I get the name wrong). He is the first guy suspected the thermostat is not working properly. I called thermostat manufacturer customer care and was told the one I had is for one stage heat pump, and I should use a different model for my 2 stage heat pump.
Emre offered to replace thermostat for free for me. I refused it because I thought it’s a simple task that I can do myself, and it’s not fair for him to come over another time just do a free work.
But turns out the wiring is not that simple. I tried for some time just couldn’t get it right.
Then I called Emre. He spent less than an hour trouble shooting and did the wiring for me. He also drew a picture explaining to me what I did wrong, and charged me $ 160. I think the money is worthy it compare to the money I saved on the heating in winter.

Emre and his team just installed a 4 unit mini split system in my condo. Emre was professional and the quality of his work is outstanding. Living in a condo, I had a few constraints and Emre gave me many options. His pricing was better than a lot of other competitors as well.

I had been having bad luck with HVAC companies and read a lot of these reviews. I called and had BESC come out to troubleshoot a leak which I suspected to be the coil and fix the AC Condenser that was less than 5 years old in the summer 2015.
I was optimistic as I was told that they were good at troubleshooting leaks and was confident they could figure out the issue and fix it. The first visit ($ 475; $ 120/​hr) to tell me that there was a definitely a leak (which I already explained) and they cleared the lines and filled the unit with a dye to identify the leak. At that point in time, BESC said to reach out when the AC stopped working again and they would come out to find the leak. A couple weeks later, I reached back out and figured I would offer BESC more work to install a new 2.5 ton condenser next to the other machine and while they were here for the day they could identify the leak and fix it.
I asked for a quote, received a very high quote compared to some others ($ 2,800), asked if that included the costs for fixing the first machine as they knew that was still an open problem. I was informed it was not but they would «make the other stuff free». Great — had them come back (July 2015). They did the install great not issues with that unit so far.
Unfortunately, the 1^st condenser still does not work, BESC was not able to find the leak, and further more sent me a bill for $ 100 for something that was assumed to be free.
So why the 2 stars, well I took a star away because there is still a leak, I believe their cost is high but was willing to pay it thinking they would resolve all the problems, and the third star was because they charged me for something I have in writing would be free and received a threatening letter in the mail that goes against everything we discussed.
The Letter: I received a «Final Demand» letter from this company (almost March 2016) saying «Despite previous reminders» of which there was only one phone call which I returned that call back in Aug 2015 saying the problem was not fixed and I was on the understanding this was free. Since no one called me back for 7 months I assumed BESC wrote off the invoice. As for FINAL Demand, this is the first and ONLY letter I have ever received, telling me I had 72 hours to respond.
I am responding on here because your demand letter does not contain a phone number, email, or any other way besides snail mail to respond to you. It also has my name spelled incorrectly, the address is wrong and you did not even take the time to sign it. The letter also states that I «breach our agreed payment terms» which were «free» so in essence you have breached your own payment terms. As you wanted to throw Regulations in your letter here are mine in return. Under the Massachusetts General Law you are not allowed to «Demand» payment before the contracted service is completed to satisfaction of the parties thereto. If you were to call me back after I left a message saying the problem was not fixed and that BESC specifically said it would be free, I probably would not be writing this. Also, if you came back and fixed the condenser we agreed you would do, I would be glad to pay you $ 100 you are asking for even though you said it would be free. So I am asking you to write off the invoice (If you were following GAAP you would have already put it in your allowance for doubtful accounts and written it off after 4 – 6 months or at the time of my call.) and call it a day OR come and fix the condenser/​find the leak and I will be happy to pay you $ 100.
TIP: There are nicer ways to resolve issues than the letter you sent which was completely uncalled for.

I called today 2÷27÷2016, even though it says it opens Saturday at 8:00 am, I finally got answered at close to 9:00 am. The guy first says, it will cost you $ 6 to $ 7 for the gasoline for my car and it will be $ 165 an hour because its weekend. I asked when can you come out, he says after 4 hours from now, and proceed to change his pricing «the first hour is fixed and it is $ 240.00» first hour no matter. Don’t ever let this company into your home, he would continue to charge trying to get money out of you for no reason. What a scary company.

Emre is fantastic! He arrived promptly, worked really efficiently to diagnose our broken damper, ordered replacement parts on the spot, and was helpful in thoughtfully advising us on longer term HVAC upgrades and maintenance (and what wasn’t necessary). The install was two days later on a Saturday and went smoothly and we are delighted. I’ve run services companies my entire career and Emre is a gem. I never want my system to break, but if it does at least I’ll get to see Emre again!

I’m a restaurant owner so having dependable equipment is a must. Emery and BESC have been servicing our fridges, freezer, and ice machine for years now and he has always been there when we need him. He usually fixes the problem on the first visit and his rates are quite reasonable. What impresses me most is his professionalism. I have never had an issue dealing with them and have referred fellow restaurant owners to BESC as well. Keep up the great work!

Could not have asked for better service. I have heat working again in the smoothest way possible. Emerie is very professional and i would hire him again if needed. Pricing was reasonable if it wasn’t for a piece of equipment that cost more than labor, but at least Emerie found it soon considering holiday weekend.
Very greatful!

We called these guys when our gas furnace started making weird noises. Emre came out within a few hours of the call, diagnosed the problem (motor dead), and was able to fix it same day. Price was very fair and competitive with other quotes. Nice guy and does good work.

I left a voicemail for Emre around noon on a Saturday because the furnace in our new apartment started making noises. He called me back immediately and was able to be at our apartment within a couple of hours. He immediately diagnosed the problem, fixed our furnace and gave us some helpful tips about the building’s heating system. Emre was very professional, courteous and friendly, and we are very happy with our service!

My commercial walk-​in cooler stopped working last Friday… yes, FRIDAY! My busiest day. All I could think of was $$ signs and how I was going to get any contractor in on such late notice on a Friday afternoon! I called up Boston Equipment Service Company and Mr. Emre said he could here in an hour! Wow! I was cautiously optimistic because of experiences with other companies not showing up when they said they would. Less than an hour later, Emre showed up and immediately assessed my equipment. Within minutes he knew what was wrong and had a solution for me. He even had the part I needed right on his vehicle. If you’re looking for someone who will show up when they say they will show up, has reasonable rates, and a very friendly and informative technician, call Boston Equipment Service Conpany! Thank you!

Great job fixing my heater! Figured out the problem super fast ordered the part and fixed it just as fast. I recommend him to anyone that needs HVAC repair.

When my furnace died this weekend, I thought I would end up paying an insane amount to get it fixed as it’s the middle of winter. BESC came out Monday morning, diagnosed the problem and implemented a temporary fix, came back Tuesday and had the whole issue fixed before it started to snow. I was charged a service fee on Monday, and then the cost of the new part (a blower motor) and labor on Tuesday. The prices were incredibly reasonable, especially considering it’s January and I would have been screwed without working heat.

BAD ! BAD ! BAD !
I am wondering all other good reviews are just fraud !
I called the number 781−535−1151 this morning, they charged me $$$ full service fee even though they just did diagnose job, then trap for more money by doing a second job which should be totally fixed in the beginning !!!
Didn’t fix my problem at all
Save your money for other honest HVDC guys and better service !!!

Emerie and company do it again. Been experiencing high electricity bills. Now, with the colder weather coming, our heat just isn’t there. Unit wanted to run all the time, but no results. Found a couple bad relays with stuck contacts. This was causing both sides of the unit to come on at the same time (heating and cooling circuits). Unit runs much more efficiently now, provides heat on demand, shuts down at desired temperature, no constant running. Got our first electricity bill since. .much better. Thank you!

If there were an option for 6 stars, I would give it to Emery Yetistirici and his team. For several weeks, my condo unit on Beacon St in Boston. had a leak that was leaking into the floor beneath us. Our condo management association sent a guy to take a look. After his consult, he quoted us $ 1800, but informed us that it could potentially up to $ 8000 depending on what he finds after further digging. Something felt uneasy with me, and I turned to Unilocal and found Emery and Boston Equipment Service Company.
I echo what everyone says in these reviews. Emery and his team quickly deducted that it was a simple fix with a pipe fixture, and also cleaned out the our entire HVAC system because its awkward size/​placement doesn’t allow for a filter. He was friendly, patient, and very educational. He also was hilarious and wasn’t afraid to point out that the original HVAC installer had missed many obvious mistakes.
The quick fix cost us $ 350, and in reality, saved us thousands of dollars with a company that clearly had no idea what they were doing in the first place. We will be putting Emery and his team in our phone books, and will put reminders in our calendars to call him for our filter cleanings.

Emre and company are amazing! They repaired our HVAC today. He saved me a lot of $$$. Fast, efficient, professional and super nice! He’s the guy to go to if you have issues with your HVAC. Thanks Emre! Keep up your great work and excellent service! It was great doing business with you today. If I could give you 10 stars I would.

Our compressor went bust one hot summer week and we were desperate for help. Expecting to hear the worst (ie needing a new compressor), we found Emre on Unilocal and decided to give him a call. Emre was an absolute pleasure to work with. He was very courteous during the appointment scheduling process and made it on time. In fact, he even called to offer us an earlier time slot due to a cancellation. At the appointment, I found him to be friendly and professional. He was also clearly very experienced since he was able to diagnose and fix our compressor in a matter of minutes. Huge relief! I highly recommend him and have no doubt he will continue to keep up the great work and attitude that makes him stand apart from other contractors.

Emre was fantastic to work with. My central air stopped working properly and everyone was booked for weeks and even these guys but Emre worked with me and went out of his way to take care of me. Definitely recommend. Thanks Emre!

Now that the temperatures are rising, I turned on my A/​C last week but lo and behold it didn’t cool! I called Emre and being that it was the first hot week in months, he was busy but promised to be see me 3 days later.
He was on time and quickly figured the problem out, he had to refill the system so it was $$$ but I thought the charges were fair considering how expensive Freon can get.