Having been going to the same mechanic in Seattle for a zillion years, I was apprehensive about taking my Saab someplace else. I got a repair once in Gainesville, Florida, and it was absurdly expensive and they also managed to strip several bolts that hold my ignition cartridge onto the block in my car. Awesome. So it was with mild trepidation that I entrusted my chariot to B&B in Aberdeen for a clutch replacement. Their initial estimate seemed –slightly– high, but having checked Unilocal,I was operating on the assumption that good work wasn’t necessarily cheap. I shouldn’t have worried. B&B had my vehicle done ahead of schedule, and they also found and repaired another problem(an axle bearing) that I didn’t even know about, and even with that other problem, they still came in only a few bucks over the initial estimate. Early? Under budget? YUP. They were also incredibly polite and a real pleasure to work with. Oh, and somehow after they fixed my car, the left channel in my stereo, which hadn’t worked in years, started working again. They claim they didn’t do anything to fix it, but I’m giving them credit for it anyway. I will definitely be back.
Michelle P.
Évaluation du lieu : 5 Lake Stevens, WA
I have researching buying an older jeep for a number of months. FINALLY, I found one that I wanted to have checked over by a qualified mechanic. I called B & B to schedule an appointment. I talked to Butch about the details of the car and he provided a ton of information about the pros and cons of the car. He went out of his way to educate me on the details of older and newer jeeps. After talking to him for a while he convinced me of a better direction for our needs and means. He could have simply taken my request for appointment and booked the buyers inspection. Instead, he was thoughtful, education and helpful to help me take a closer look at our decision. Thanks, Butch! You are an asset to B & B and the community!
Jaime S.
Évaluation du lieu : 5 Covington, WA
Just passing through heading to kalaloch for my family reunion when or van starting making a bad noice. We called b & b who said bring it on down and we’ll take a look at it. We were fearing it was the alternator. After the technician listened to it he determined it was the ac compressor. He did a quick fix allowing us to get back on the road so we could take it in to be looked at when we get back to our hometown. They got us in right away, super friendly, and helpful. You could tell he was looking out for our best interest when he could have just said it was the alternator to make money off of us. If we’re ever in this area again with a car issue you can bet we will be coming back here!
Sara P.
Évaluation du lieu : 5 Portland, OR
B&B has been my family’s mechanic for decades. I’ve moved out of the area but still schedule my vehicle’s routine maintenance around my visits back home so that I can take my car to B&B. And they always wash my car when they’re finished! Can’t beat service like that.
Jason J.
Évaluation du lieu : 5 Hoquiam, WA
I’ve had bad experiences with other mechanics, so I am pleased to have no concerns about taking all my vehicles to B & B Automotive and recommending others do the same. In my experience B & B Automotive is good, trustworthy, and fast. They were able to diagnose and fix a control valve problem that other mechanics had failed to do, and B & B did it for considerably cheaper and with greater professionalism. B & B was helpful and professional when I first called and they took notes about my truck’s problem and quickly estimated about how much it would cost to diagnose. After the fact it turned out their estimate was accurate too, no hidden charges. I dropped my truck off and left it after hours the day before and B & B quickly had the issue diagnosed within an hour of opening and gave me a call to let me know exactly what it was, what the total cost with parts, labor, and taxes would be. They also let me know about other items of concern that were actually important and it didn’t seem like they were just trying to get more money out of me, but had genuinely caught another problem. What impressed me the most was their honesty. After the diagnosis they called to let me know a part was being ordered and delivered from Olympia and to expect it to be done that day or following morning. However, the next day they called and said it was going to be done that afternoon because when the part arrived from their supplier the box had already been opened. B & B returned the part because it was opened and they couldn’t guarantee it was going to work. I think a lot of mechanics would have just installed it and hoped it worked. Being that it was an electrical part who knows why the original box was opened, someone could have returned it because it was defective or worked intermittently, etc. B & B took no chances and simply returned it and ensured I got a brand new part they could guarantee before my truck was finished.
Larry H.
Évaluation du lieu : 5 Laguna Beach, CA
We broke our alternator belt and AAA arranged the tow and recommend B & B for our Mini Cooper. They were very thorough, professional and reasonably priced. Highly recommend them.
Kari M.
Évaluation du lieu : 5 Cosmopolis, WA
My 2007 Nissan Sentra needed a new a/c compressor and condenser. B & B Automotive did a wonderful job! They where thorough, quick, and very easy to work with. My car runs great now, and have had no issues with it since. I would highly recommend them to anyone!
Callie W.
Évaluation du lieu : 5 Aberdeen, WA
When I first took my 98 Camry to get an oil change here, I didn’t think it would be much different from my oil changes at chain stores, except that I had to set an appointment. No, not quite. An oil change at B and B means they are going to check your car out. After my first oil change I noticed that they freed up a slightly sticky accelerator pedal. For my second, they changed out a turn signal light. These are things the chains won’t notice much less service, especially without dinging you big time. And B and B’s prices are competitive. Recently I got my tires rotated at another place, and they noticed that my struts were worn and could stand to be replaced. They gave me a quote of about $ 700. Since I like to keep my business extra local, and appreciate all the community things Butch Jobst and his wife do, I thought I’d ask B and B to take a gander at the car. Well, their estimate was about $ 500 higher, but they were including rear struts in the estimate. And the guy I talked to was really knowledgeable about why getting all the struts replaced would be good, what effect it would have on my car, why not replacing my struts was an option(but not necessarily a wise one) and why if I decided to get them all done at once it would save me money on the alignment. He also looked at my car’s mileage and said Toyotas are«bulletproof» and that keeping up this piece of maintenance might seem like a big thing, but how it’s no big deal considering the lifespan of the car. I know that’s kind of what you’d expect a mechanic to say, you should get your car worked on, but the fact that he said I could get away with not replacing them was really something, especially compared to the other place, where I heard this: «You’re supposed to replace them at 50,000 miles, so you’re way overdue.» I mean, it was just a totally different order of service and respect for me as a customer between the chain and B and B. My husband gets all his Volvo’s work done at B and B and he’s always liked the results and the way he’s treated. Plus B and B will drive you to work in a courtesy shuttle and pick you up. The chains don’t have that. I can’t recommend B and B enough.