Dunkin’ Donuts

I grew up in New England. My veins have been full of DD coffee for as long as I can remember. I have a soft spot for Dunkin Donuts, and it’s really hard for me to admit that I dislike a location. This place was bloody terrible.
Line was ridiculous, with only one person working the register. Service was incredibly slow. Floor behind and horizontal surfaces behind the counter were filthy with spilled coffee, dropped food, napkins, stirrers, etc. When I placed my order, the cashier almost keyed in the wrong thing, until I questioned why she had asked whether I wanted cream and sugar for my bagels. She was terse, and didn’t seem to enjoy her job.
When my food arrived, one bagel was in decent shape, the other was burnt to a crisp. One bagel was absolutely suffocating in cream cheese, while the burnt one just had a little cream cheese tub accompanying it in the bag. How hard is it, really? None of the product is actually MADE on site. The only work required is to warm it and serve it. I didn’t even order any coffee.
Maybe I’m disproportionately upset about this. I just don’t see how something so simple can be executed so poorly.

The loooooonnnnngggggg line was ridiculous. There was only one cashier on the register taking orders and one employee making the orders… really at a rest stop?
I’m standing on the line when all of a sudden, I hear loud arguing and insults coming from out of a back room, apparently the manager/​supervisor and a employee were throwing insults back and forth to each other as if the business was closed and there were no customers within earshot. If I didn’t need coffee to continue my trip home, then I would’ve gotten off the line because it was so unprofessional. The customers on the line were all looking like wth!!!
I finally get to the counter to place my order in which I wanted a coffee coolatta and the cashier tells me that the machine isn’t on… huh what do you mean that the machine isn’t on at a Dunkin Donuts location. If I do stop at this rest stop in the near future, I will get my coffee at the market instead of here.

No line yet, horray!
But no hot food to be found.
Yesterday’s donuts?
–A 4am haiku by Quijana Byrd

I stopped at 9am on a Friday morning. I waited in line for almost 15 minutes while the line barely moved. There are three cash registers but only one was being used. The line was moving so painfully slow and I can’t comment on the quality of anything that they serve because I walked away and went to another place. I would avoid unless you like waiting in line.

This place is the Pits!!! If your road tripping early morning and they have a line… GOOD LUCK!!! The food is ok

It’s a Dunkin at a rest stop… staffed by some young kids. Give me a consistent cup of coffee and I’m a pretty happy guy. So this DD works… I mean, it’s clean, the staff is friendly enough (though a little scatterbrained), and the coffee was fine. I’ve been here twice over the past week and don’t have any gripes.
I will say, as with everything at a rest stop on the I-​95 corridor, the coffee and food here is expensive… but as long as you know that going in the door, you’re fine. It’s a DD, so getting more than 3 stars required you to knock my socks off…

I needed a cup of coffee for my mother… she is secretly addicted to dunkin donuts. and I took her two favorite things to her” two country style cake donuts and a cup of coffee. «she was super happy to have it!
It was pure torture for me to stand at the counter inhaling the lovely aroma of fresh baked donuts while trying to eat healthy.

Literally the worst DD I’ve ever been to. It’s 6:15 am on a Sunday and there are maybe 10 – 15 ppl TOTAL in the entire rest stop. Nevertheless, I waited in line 10 min to place an order and another 10 to receive it. Come to think of it, anytime I’ve come through here it’s taken a long time. Staff and manager don’t seem to care and have no clue.

This shop was so so so sucks. They were very slow. The service was worst. I ordered mocha coolata without whip cream. But she put it on top. I told her I asked «No whip cream». She just dumep to trash can. After that she made other orders. She ignored me. I had to ask to the other guy. She never said «Sorry.» I don’t want to stop by ‘Maryland House” service area beacause of ‘Dunkin Donut’

This is the most (geographically) convenient Dunkin Donuts on my commute every morning, and while I know the service is usually somewhat slow, and it is massively overpriced (my small iced French vanilla coffee was $ 3…), today was exceptionally bad. I waited in a reasonable line for 25 minutes, there were three young ladies working and none seemed to have any desire to be there. Once I finally ordered, my coffee came out in about 3 minutes, but they forgot to make my breakfast sandwich. I waited another 20 minutes for that. This location needs a serious overhaul in management.

The priciest thing on the planet, the hash browns they count them, you get 5 for 1.69 wow! 5 hash browns! Incredible. Never again in my life will I eat in DD a wrap so small for 2.69, don’t stop in this service plaza, run with your money!!! And go somEplace else.

Slow service
Burnt coffee
No option for small sizes
Over priced!
Unable to use dunkin donuts app
I went there twice. Once I ordered a small coffee but they did not carry that size. I tried using my Dunkin Donuts app, and they said it was not supported. The second time I ordered a latte and it cost me $ 5. It was also burnt in flavor. Like others have said, the service is too slow to go back and ask for another one. Who do they think they are? Starbucks!
Only good thing is that it’s clean.

This turned out to be one of the worst ones I’ve been to.
Pros: Ice Coffee was pretty good. The place was clean which is a plus considering there are other businesses inside the building. Good Location, convenient, good customer service
Cons: Donuts were stale. Not sure if they were from the day before. There is nothing like having a sweet tooth and biting into stale donuts.
This doesn’t take away my love for Dunkin Donuts. I just will never return the Maryland House location.

Located in the Maryland House rest stop, this is one busy Dunkin Donuts. We waited in like for about 5 – 10 minutes but they managed to get our large order correct.