Grace Healthcare & Rehabilitation Center of Abingdon

A close friend was admitted here after a long hospital stay. My wife has her medical power of attorney. Admissions director was snip and curt. Not at all pleasant to deal with. Lots of promises for special services made but very very poor delivery. Even getting money back out of the patient’s own account (to buy personal items) is a hassle. It has been 6 weeks, so far, to get the most recent reimbursement and we still don’t have it! «Sorry, we still have no petty cash!» What? For 6 weeks?!
On the plus side, the building looks and smells clean.
When important questions as to coverage of care by Medicare, medicade, SSI, etc arose the only one who seemed interested in helping get answers was the Social Worker. When she brought in the Admissions Director we got the same disinterested responses as we got during the admissions process. This woman is obviously solely interested in getting people admitted (and only on HER schedule) and is lousy at providing good customer service.
Our friend has repeatedly been ignored while in «physical therapy». She is wheeled into the room, then left to sit for a couple hours. The Social Worker said the PT manager claims she «sleeps during PT.» Turns out that’s true… she falls asleep while being left sitting and ignored.
We could NOT recommend this facility for a loved one. It seems that once they get a customer in the door, their motto, «Serving you from the heart» ends.