Car Craft Collision Repair

I brought my SUV here back in February. I thought it took too long for a new headlight and grill. But what pissed me off was I was searching for some papers through my glove box and found about 8 – 10 cigarette butts in there. I nor anyone I ride with smoke!!! Whoever worked on the car couldn’t toss them in a paper cup or something!!! Won’t be back!!!

I took my car here after I was rear-​ended and they did a fantastic job with the repair. They were very friendly, professional, and serious about making sure the job was done right. They discussed the options with me and explained the process. They also have a good relationship with the Enterprise Rental Center in Whitman and can arrange for pick-​up and drop-​off right in their parking lot. The work they did was great and I would certainly recommend them for your repair needs.

I am seriously disgusted with this place. I brought my car here on 1÷26÷2013 after it was hit while parked in front of my work. I brought it here after speaking to someone from my car insurance company, Commerce. I understand that body work takes a while, but Tom and the receptionist could never give me a good estimate of how long it would take. I would call every week or so and ask, and they just kept telling me it wasn’t ready and it would take time. It was finally ready on ²⁄₂₃. After I picked it up, the warning light on the dash kept lighting up as if my trunk were open. I have to slam it shut whereas I had never had that problem before (even for the week or so AFTER the car had gotten hit and before I brought it to get fixed!). Also, when I picked it up, Tom told me that they still owed me a part! It was on order. (I would have rathered they kept the car until it was 100% fixed because at least I had a rental and now it will be a pain to drop it off and come back!) He said they would call me as soon as the part came in. Well I never heard back from them, and I have called there multiple times and talked to the receptionist (who is extremely rude). She takes my information, tells me that Tom is not available, and asks me to call back. Every time I call back, it’s the same story. I am VERY MAD because I am missing a part, can’t talk to the owner, and bet they charged the insurance company for the part that never made it onto my car! I think I am going to stop by there and demand to speak to someone because obviously they have no phone manners and are terrible at customer service. Once I get my car fixed for real this time, I will NEVER bring it back to Car Craft.