Liberty Mutual Group

NEVER USE LIBERTY MUTUAL. I called them to cancel a renter’s policy and change it to a condo homeowner’s policy, but they forgot to do so and I was effectively uninsured for over two months. In light of this, I changed all my insurance to USAA — and found out that Liberty Mutual had been charging me twice as much on my auto insurance. BAD CUSTOMER SERVICE + EXCESSIVELY HIGH PRICES = TERRIBLE COMPANY.

I worked with «Elvis Tangrife» at Liberty Mutual Office in Acton. Elvis explained all of the details to me several times since I had questions about the coverage, deductibles, and the limits etc. I had a different auto and home insurance to begin with but Elvis was able to adjust my yearly premium in such a way that after adding an extra vehicle, I still pay less than what I was paying before, my deductible is zero and the insurance limits are better. Also, during the snow storm, I needed my SUV to be towed and liberty mutual roadside assistance took care of it, so I don’t need AAA any more.
Any one, who owns a car and/​or a house, I will recommend to speak with Elvis, before you decide to go with a different insurance company.