24 Hour Fitness

This location needs help! I’ve been to many different locations, I’ve even worked as a trainer at a very nice one in Fort Worth. This location is maddening, not because it’s often overcrowded (it’s a gym, it happens) but because it seems like half of their equipment is out of order. So fix it!!! I am a huge fan of the stair master, but as of tonight 3 out of 4 are out of order. I won’t even get into the state of the treadmills. Then you go to the weight area and of course one has to search for the equipments/​weights because it’s not in the right place. I get it, members need to do their part and put their weights up after use, but employees should be helping with the slackers. I also wonder about cleanliness… I can’t say I’ve ever seen any employee cleaning, and it reeks worse than most gyms (perhaps just members are the prob there). I do like that it’s a gym full of energy and mostly people who are there to get in a good workout. But come on 24, get some maintenance going on or new equipment!

This is the worst 24 I’ve been to and so glad it’s not my home gym.
100 people greet you at the door but I had this overwhelming sense that I don’t belong here. They have 15 treadmills and at least 3 aren’t working. ¹⁄₃ of them blocked off for a class during peak hours. 3 working good stair steppers and one that was dripping with something nasty.
Parking is horrendous because it’s in a busy Plaza.
Avoid at all costs.

I’ve been to three different 24 hour fitness gyms in Dallas and this place smells dirty as soon as I walk in the front door. Get your act together.

I pay 35 per month and now I realized that the front desk people let people in for free. Not only that, some stupid janitor was watched me pee and told me to flush the toilet when I’m done. F*** that !!! I’ll cancelling my membership tomorrow.

This place is a scam, the Billing sucks and on top of that you get ignored while trying to resolve it, my wife and I went to get a membership at this place, we met a black young lady who put us through the process, the lady told us the some of the things and benefit and not laying it all down for us because she wanted us to sign up, she said we don’t need to pay cancellation fees, that once we paid the first and last month, we could cancel anytime, only for us to know that they were cancellation fees and not only that they denied ever saying that. I called them severally to cancel my membership because of my work schedule and they warned that they would charge me for cancellation, also they referred that I freeze my account. I called to freeze my account and they said they would refund our money, I waited for a month and didn’t get any refund, now they have charged us another monthly payment for this and it sucks. I wouldn’t advice anybody to use this place because they have lots of issues.

I actually joined at a Super Sport location which gave me access to this one. You would think being in Addison this would be one of the nicer locations. Not! A lot of the cardio (elliptical and treadmills) were seriously overdue for some maintenance. The locker room was just bad, and the staff at the desk. They are in their own world… If this had to be my main location I would gladly go to Planet Fitness.

My sister is a long time member and she invited me to join her as a guest to see if I would like to switch gyms. We filled out the online guest pass and once I got there, there’s a policy that you must have an in state driver license. My options were to sign up or pay $ 20 far a day pass.
Not very welcoming of their member’s guest or potential new members.

this is a nice gym. Clean and with a good location.

This place left a bad taste because of the poor customer service. Should I expect snooty behavior just because it’s in Addison? I went with a 3-​day all club pass that was generated online and emailed to me an hour before, but the guy working the front refused to honor it. Instead I was given a 24-​hour pass even though the fine print did not list any restrictions or limitations. How am I supposed to fully experience the club or different club locations? Stunts like this make me think twice about entering a contract. Potential customers should be treated better.
Now the club — This is one of the worst 24hr Fitness clubs I’ve been in (I used to be a member in FL and visited different Miami locations). The club has a lot of equipment crammed into a small space. It feels a bit claustrophobic. There is a small shallow pool with about 3 lanes. The locker rooms smelled funny and the showers are barely private. Passerby’s will catch a peek.

Cancelled my membership because I was tired of old, broken equipment. The equipment was never getting fixed and it seemed like nobody cared. Not sure why because there is tons of competition out there.

I have been going to 24 locations all around dallas for years and just had come to this one for the first time last week. I really had herd horror stories about this location, but found it to be clean and the staff to be friendly and responsive. There is a lot of equipment in a small space. Maybe another leg press and 1 less flat bench would help.

24 hr fitness as a whole are terrible. They once offered a lifetime membership where you paid a large sum then paid a small annual fee (I was told for life, as long as I didn’t change anything.). Again it was advertised as a lifetime membership that wouldn’t change according to their sales representatives. Come to find out they want to increase our annual fee 500%! Who does this? They told me it’s company wide and too bad there is nothing I can do. So now other gyms cost less even though I paid the large sum, so I’m pretty much out that money.

This gym isn’t bad.
Pros–
Clean
Free outside lockers
Clean
Pool/​hottub
Cons–
Staff in their own little world, texting, chatting with each other, generally looking bored to be there
Only 4 stairmasters– one is always broken for repair, good luck finding a spot
Cardio area is freezing, they got three industial size fans blowing right at you
Only one squat rack, no shoulder press rack

Do you like being ignored by the staff when you go to a health club? Do you enjoy working out with equipment that was built during the Clinton presidency, and shows it? Do you love it when you see machines get tagged as out of order, repeatedly and stay that way for weeks? Well, this place is for you!
I’ve been going to this location for over 14 years. I’ve lived in the area for about that long, so the only reason why I keep going here is because it’s close. I have complained about the issues that I noted above many times, and nothing has been done about it. Although they did a minor remodel of this location 2 years ago, someone somewhere up the chain of command at 24 Hour Fitness has decided to let this place go without any real and meaningful improvements. The equipment that is there now was there the day I first walked in the door over 14 years ago. A lot of the machines have rusted areas. This makes them hard to adjust. In some cases the rust interferes with the proper function of the machine. There’s a leg press there that breaks down at least once a month. It often stays broken for weeks. Why have they not replaced it? My only guess is that they don’t believe in having quality equipment, and they’re too cheap to spend the money to do the repair job right or replace it. When they did the remodel in January/​February 2013, they added fans in the cardio area. That’s nice, but why can’t we turn them on, and why are they almost never running? Also, someone here doesn’t seem to understand that air conditioning is a good thing when it’s hot outside, and a little heat turned on when it’s below 30 outside is nice too. And let’s not forget the disgusting men’s locker room. It’s often kept dirty to the point where I want to hurl when I walk in there. It’s for this reason that I do everything I can to avoid needing to go in there.
Why does a health club have 6 handicapped parking spots out front? That seems interesting. What’s even more interesting is that they’re often filled by people who are clearly not handicapped. The staff at this location simply doesn’t give a damn. If someone who legitimately needs to park in one of these spaces shows up, they will have to compete with the lazy asses who park in these spaces just because they happen to have a permit.
I have complained to the manager here and she clearly doesn’t care about actually making changes, just like all of the managers before her. Ignoring your customers is a big mistake. If one of the personal trainers would actually engage me in conversation, they might land some new business, but I guess hanging out in their office or at the front desk is just too enticing for them. Most of the people who work at the front desk spend more time on their phones than they do anything else. What a great job that must be… get paid to text all day.

This is the worst gym I have ever been to.
1. They have an extremely limited options for working legs.
2. They run out of products in the store.
3. So equipment is blocked up by the class held upstairs!
I do not recommend anyone who is serious about lifting to go here

The 24 in Addison is not as bad as I had imagined. It is much better than the one in Richardson. Good size gym, very clean and great staff members. Going from Lifetime to 24 is not comparable but I would recommend this place over LA fitness.
There is usually a monthly special so be sure to ask about that. They offer a good amount of classes depending what you’re up for. After getting the trial pass, I am considering signing up.

Been going to this gym for 7 years and it was fine until a few years ago. Pathetic management and service. They are the Walmart of gyms. Today I was doing cardio and it felt like it was about 80 degrees in the building. I went up to the «service manager» who happened to be at the front desk, asked her politely to turn one of the wall fans on. She just gave me a blank stare and walked off. Didn’t turn the fan on. Their equipment is always broke or not working properly, and they spend their budget more on putting up useless motivational posters or other aesthetic features. It is always hot in the building and they never have fans running. I’m moving to Lifetime soon.

Just Signed up today for a great offer! 30 for a year then it goes down to 26! They have everything i need plus i can go to any location when out of town! Great customer service

Lots of cardio machines, weight area is large, basketball court, child care area, small pool/​water area and good schedule of classes. There’s even a pretty large retail area with protein, snacks, drinks and some workout clothes. Clean locker rooms too.
The cardio area has 4 stair masters, lots of treadmills, various elliptical machines and bikes. I haven’t had to wait for a machine in this area as of yet.
Weight are is the majority of the gym with lots of cool machines I haven’t seen elsewhere. Lots of free weights with little issue of the weight you want taken. Many TV screens all around and music over system playing.
Group fitness classes are upstairs separated from the rest of the gym which is nice. Instructors are good and the body pump class is a serious workout and it really recommend it. Even for newbies because it’s great motivation.

This location has one squat rack. Dafuq?!
When you have more machines than free weights, just paint the place purple and call it Planet Fitness.