Auto Body Fit

I purchased a hood for my ’95 Integra from this site and arranged to pick it up. They called me when I could pick it up and while I had a little trouble finding the exact building the customer service was great and the part was brand new as I expected. I would reccomend them if you live in IL and are able to pick up the part because it seems people have had trouble with the shipping,
Anyways great company!

My boyfriend tried ordering a part for my car about the 23^rd of Oct. A week later, they send an email stating the card didn’t match the address provided… It did. But we even tried a different card… same problem… same response… all the address match PERFECTLY. After two weeks of the run around we decided a different method.
On the 7^th of Nov, I ordered the part on my cc and had no problems having the order go through. A week later they called, which I missed and called back right away and said I authorized to have it ready for pick up in IL. I live in Vegas. I do not remember if I did or didn’t authorize it, but I asked for them to ship it and told me how much it would be. «Fine. Authorize it immediately and send it out right away. I have a fix-​it ticket I need to take care of.» A few days later, I called to get the tracking number because they said I would receive an email verifying it was sent, and never arrived. The lady told me «the notes say a message was left and that’s it». I spoke to the same lady and the lady who authorized the purchase. I told her to authorize it and to let me speak to her supervisor.. Out to lunch
I call a few days later speaking to her supervisor about the incident and asked what the tracking number was. After a long wait, she comes back on the line say «It was sent fed-​ex — there’s no tracking number. It was sent out this morning at the address listed. It’ll be there in 1 – 2 days.» I respond with «Thank you, I need to make sure its here because I HAVE A FIX-​IT TICKET.»
I called the next day asking for the receipt, because again, it wasn’t sent to me, but the charge went through on my account. I finally receive it via fax, and the shipping address says GREY HOUND STATION.
WTF???
I go to court and show them my receipt, and fined me for not ACTUALLY having it on my car.
I call the supervisor and ask WHY DID YOU SEND IT TO GREY HOUND? She said «That’s what you authorized». NO ITS NOT! I ask to speak with her supervisor and he’s gone for the day… of course.
My results haven’t ended. I’m going to file a complaint with the supervisor, and get a refund on my product. Even if I am able to get it from Grey Hound (if some bum doesn’t pick it up). I’m PISSED!