Familia Dental

Never again will my family go to Familia Dental in Addison ever! From the person who schedules the appointments to the receptionists that work there. Every time we make an appointment and go on the day and time said, the staff cant find the appointment made and are very rude. Plus my daughter had her braces on for two years instead of the 18 months guaranteed, when I complained they took them off. With my son they said he needed alot of work done on his teeth plus it would be very costly. Took him somewhere else and they told him it wasnt as bad as what Familia Dental said he needed.

Great dental office! The front desk receptionists were very helpful. The doctor was also very helpful and informative.

I came here to get my two daughters teeth check up for daycare and Jessica was so sweet I will be coming back here

Stay away from this place! Brought my daughter here for general dental and braces was told she would only have them for 18 months that orthodontist left at that time they hired a new one who is mean and pushy and all of a sudden noticed a slight over bite when even her regular dentist said she didn’t notice anything when I questioned her about it 3 months ago. The following month we asked about removing the braces after having them now 2 ½ years the ortho again stated that my daughter had a slight over bite again. I then told her what I thought and her dentist seen that there is no over bite noticed I asked her to show me where she was looking. She said that I wouldn’t be able to ascertain what she was seeing as i’m not qualified to know what i’m looking for. She wanted to wait another 8 weeks for the next appointment to assess if they could come off. I agreed but told her I wanted them off then. When we showed up at the next appointment of course we waited 40 mins to be called back the ortho started saying that it would be another 8 weeks to assess I told her no that she said that since I wanted them off this visit she would take them off she said she didn’t remember saying that and that there wouldn’t be any time to do so. The dental assistant brought up her file showing that she agreed to it and signed it then she told the assistant to start removing the braces then she came back noticed they were doing it wrong then took over. Also she didn’t know how to operate the equipment the assistant had to show her real quick. The woman ortho again is real mean doesn’t know how to talk to children she had upset my daughter on visits that I was present for. I think they just have you come so they can bill you insurance for stuff you don’t need. Plus they over book appointments and you sit for a real long time past you appointment time. Again do research you don’t need to be treated like this.

Worst experience of my life. People here are very unprofessional starting from the scheduler to the dentist itself. Will never come back to this place.