Hampton Inn & Suites Addison

Really growing to love Hampton Inn’s and the whole Hilton Honors Awards program… I’ve been staying at, mostly, Hampton Inn’s since I’ve been on this road trip. This one in particular isn’t the greatest. I was in the exercise room this morning, and the TV didn’t have ESPN (& they have DirecTV), but the rooms have ESPN… It will do for this visit.

Nice property, clean and spacious rooms. Nice breakfast lobby area.
Bad was the pool. Water was freezing cold. Tried to use but couldn’t due to fear of hypothermia. Pool is small but would have been ok if any heat was used.
No hot tub.
I’d stay here again just don’t bring swimsuit.
Breakfast was typical for this type of hotel. Towards end of breakfast food ran out and not replenished. Get there with at least 30 minutes left before closing.

Do not book this hotel! Terrible customer service. Had a reservation and due to travel disruption, wasn’t arriving at all. Very little understanding from them although I called at 6PM letting them know. Left VM for general manager and didn’t even get a call back.

Staff was helpful and friendly. Rooms were clean and comfortable. I was planning on coming back from a long day and ordered a movie to watch before I went to bed, but I was unable to find a pay per view service on my TV. The did have dish service with a number of premium channels and I was able to find a movie that sufficed but not what I was looking for.
Overall it was a short business trip and would stay there again if I found myself in the area.

We booked a block of rooms at the Hampton for our wedding this year, 5÷18÷2013. What a terrible experience! The hotel itself was not bad. However, the experience with the Sales Manager who helps to coordinate room blocks was terrible. She was unresponsive to emails and phone calls. She acted burdened when we wanted to stop by and see the hotel first. And WORST OF ALL THEY GAVE OUR ROOM AWAY THE DAY OF THE WEDDING. That’s right, I (the groom) showed up the day of the wedding around 10:30am and they said that they sold our room and were SOLD OUT the day of our wedding. After patiently waiting for them to rectify the situation they said there was nothing they could do. They put me on the phone with the manager who is not on site and he proceeded to explain we were out of luck. Only after threatening him with a poor online review did they finally get us a room. What an awful experience. I usually have good luck with Hampton’s but this one was awful!

Stayed there over the weekend, had a very pleasant experience.
Pros:
Fridge and microwave in room.
Mattress was adjustable for firmness (didn’t find out till the end but whatever).
Breakfast was pretty good
Bus and driver were very nice, took us around.
Staff was friendly and helpful
Cons:
Toilets weren’t the greatest
That’s my only real complaint. Really enjoyed the stay for the weekend.
If i am in the area, more than likely a wedding, I would definitely stay here again. Very clean, professional and nice. No problems!

When you can stay at a hotel and there are no unexpected events, it’s a good thing.
Stayed one night for business.
Checked in late at late at night with no problem.
Room was clean, organized and everthing functioned properly.
The breakfast area was under construction but they did a nice job to make sure it did not interfer with morning food service.
I stay at a lot of Hampton Inns and they seem to maintain a high level of quality.

Not at all happy with the Hampton Inn. The only reason they are getting 2 stars is because at least they were kind when speaking to me.
I am traveling across the country alone. I booked all my hotels at least a month, if not 6 weeks ago, all Hamptons at each of my stops. When staying at a Hilton property (Hampton is owned by Hilton) one expects a certain level of comfort, plus free hot breakfast.
At the last minute, I was called to tell me that they had overbooked and would need to move me to another property, a Best Western at O’Hare Airport since everything in and around Chicago is booked. I’m told it’s because a bunch of diamond club members booked 20 rooms 2 days ago and they get preference since I’m just a lowly blue member, I don’t count!
I got to the Best Western and was very disappointed. It is NOT at all comparable to a Hilton property, in fact its a dive! Moldy smelling, old, etc. after calling the Hampton back to let them know of my disappointment, they said there was nothing they could do and they were very sorry and they appreciate the feedback. That’s all well and good, but I’m still not happy.
I did have them mark the rest of my reservations with a «Do Not Move» so hopefully that will help, especially in St Loius!

Very nice amenities. I love the charge station in the lobby area. Breakfast is OK. Considering it’s free, it’s a pretty nice deal. The front desk staff was very helpful during our stay.

I stayed here this past weekend for a conference I was going to at DeVry University, right down the road. Our room was clean and comfortable, and there was a refrigerator and microwave, huge plus! The bathroom was big and had plenty of counter space (important to the ladies, what can I say?!).
We had somewhat of a party in the pool area, and they didn’t kick us out past the ridiculous 10pm «curfew» or whatever it was — so, that was nice. Better making noise down there than in our rooms, dontcha think?
I’d stay here again if I ever found myself in Addison again.

Crap hole. Breakfast is non-​existent. Heaters don’t work or don’t work well depending on which employee you are arguing with. I stay at Hampton all the time, but this place never again.