Kidscare Therapy

I’m only giving KidsCare one star because zero stars is not an option. From day one we’ve had problems with this clinic. The communication here is very poor. We’ve been stood up by our therapist (just didn’t show up), we’ve had our therapist come on 2 different occasions when we didn’t have anything on the schedule, we were put on hold by the billing team for over a month (telling us we had no benefits) when after a month’s worth of ME making calls and appeals, our claims finally paid. And when I confronted them for their poor billing practices, they had the nerve to tell me that they have done nothing but «bend over backwards for me.» That is the billing team’s job– to bend over backwards and fight claims. I used to work in a billing department for another pediatric clinic, and we fought extensively for our patients. Here, they tried to stick me with $ 1000 bill that most parents would have paid if they didn’t know better. Lastly, you only get 30 minutes (more like 25 minutes) of service for the price of what most other clinics charge for an hour of service. We are only still using their services because there is a 6 month wait list for other ST services. But we will be leaving as soon as we can.