USA Insulation of Chicago

Great experience using USA Insulation in Addison. From scheduling to the actual installation day it went very smooth even in coordinating the day with a roofing installation. The two guys they sent were extremely professional and helpful. There were still some remaining items in the attic and they were willing to bring down those items down before blowing in the insulation. I had forgotten to let them know that I needed two bathroom fans vented out through the roof and they coordinated that with the roofing company. Certainly there are other things that are more fun improving your home but they did make this a very pleasant experience! Would highly recommend.

Sharing my email to Nicor gas on bad experience with USA Insultion Chcago
Nicor Customer Service — I’m writing to inform you of a bad experience we recently had with a company that is listed as an «approved contractor» on your website. The company’s name is USA Insulation (Chicago branch) and we worked with Sean Jordan, who we understand is the owner of Chicago franchise. Sean visited our house in Dec 2014 at our request to assess significant air sealing issues we have with the house. As part of his assessment, we discussed the Nicor rebate program and he informed us that an air sealant test would need to be performed to qualify and referred us to Jerry Needham at ProEnergy, to complete the air assessments. ProEnergy charged us $ 700. for the assessment and informed us that Sean at USA Installation would reimburse us for 50% of the fee if we used USA. Sean confirmed this arrangement. As such, we completed the audit and asked Sean to return and provide us with a proposal based on the audit results. Sean reviewed the audited and performed an updated assessment of the house on Saturday, Jan 10^th. He left promising an estimate by Monday, Jan 12^th. We have since left several messages on his cell phone and with his office assistant with no response. We are now at a point where we will be looking for another contractor and will at a minimum be out 50% of the 700 promised by these two. I have since reviewed Unilocal and found other similar experiences with Sean. I ask that you please pull USA Insulation — Chicago Franchise location off your recommendation Nicor is no longer supporting this company scamming unsuspecting residential consumers. Please feel free to contact us with questions.

Back in August of 2014, I requested an estimate to have additional insulation put into my attic. Of the contractors that I contacted, USA Insulation was one company that contacted me to schedule an estimate. Ken came out, took a look inside the attic and in the home, and then gave me some rough numbers on the spot. He did not have anything in writing and wanted me to accept the offer on the spot. I explained to him that I could not make the decision right away because I had to get back to my studies (I had an important exam in a couple days) so he said he would leave the offer open for a couple days. He also told me that he would email a written estimate. After a couple days, I sent an email to Ken to request the estimate, and he said he would try to send it again. He told me that he would send the estimate again that evening. I never got it, so I moved on to another contractor. Too bad for him, because it looks like I will be needing insulation in my walls, too.

I called USA Insulation as a 2^nd opinion on my project. As apposed to other insulatio. companies, the tech ensured nontoxic materials and I didn’t have to take off wall and ceiling panels. And came in under the other company’s estimate. Way under, and without the extra work and with nontoxic materials. The meeting was very informative and on a different level than the competition. I signed up and paid a deposit.
During the process of a different job we uncovered that we were adequately insulated and did not need the work that we deposited for. I called USA Insulation and they returned my deposit with no problems. I did not need insulating this time, but if I do in the future, USA Insulation is my first call this time.