The Carlton Lodge Hotel

The hotel incorrectly charged us which we caught at check-​out. The clerk told us that this is not an isolated incident and in fact is a common business practice by the hotel’s night audit staff who reconcile room charges to produce a final bill. We were surprised to be told that it happens «a lot», and even more surprised that the problem has never been corrected. Before we left the hotel the clerk assured us it was taken care of, but we discovered when checking our credit card statement that we were actually double charged for our room, a completely different billing error than we discovered at check-​out. When we contacted the hotel manager, she was dismissive and apathetic, redirecting the blame at us because we used one credit card to hold the room and another to pay for the room when we checked in. This attitude is likely part of the reason they have not taken the measures necessary to ensure these billing errors no longer occur.

We stayed here one evening after we picked my my friend’s daughter up from college. We arrived late Saturday night and had to wait more than 30 minutes to check in while rooms were cleaned — not what we wanted to do at midnight. Left early the next morning and I forgot my ipad in the room. When I called and paid to have to have shipped to me, Manager Megan K placed it in a plain envelope, not protected in anyway, with the obvious result that when it arrived at my house the screen was shattered. It cost over $ 400. to repair it, which I had to do because I use it for work. Worst of all, when contacted, Megan refused to take any responsibility for her error. I also contacted the local Better Business Bureau and suddenly Adrian Lodge now has a new policy of not being responsible for anything belonging to their customers.
Had Megan even acted sorry, and offered to even split the repair with me I would have been thrilled. I did leave it and that’s my fault. But her short sightedness and refusal to do anything to make this situation right reveals the true character of this institution. I will never stay here again and I advise caution if you do. I chose this hotel because I like to support local small businesses. Wow was that a bad decision. The Holiday Inn in town is much nicer and has rooms for the same price. They will have all my business over the next four years.

They just didn’t have me at «hello.»
I called to ask about blocking rooms for a wedding and the receptionist couldn’t hear me. Her «Hello?» was curt and annoyed and she hung up right after.
Honestly? I work a busy desk job too and if I don’t hear anything on the other end I give a few friendly and patient hellos before giving up. That other person could be hearing you.
I wouldn’t want my guests staying somewhere that doesn’t attempt a warm welcome. I didn’t even bother calling back.

Got in late. Hubs got a Jacuzzi suite. It was a bit difficult to regulate the temp in the room, with the window unit. Either the fan is loud and in your face if sleeping on the side with the window, or it’s too quiet when it reaches temp and the fan shuts off, then it get hot really fast.
I checked the bed and all looked good. The room was clean. The TV was crap. Stations were fuzzy but we weren’t looking to watch TV. The night of sleep could have been better and so could the morning breakfast. The place was busy for 10am — lots of Faster Horses wrist bands tied to hangovers were drooling over their OJs and coffee. Best part of the breakfast are the belgian waffles — but lady kept making eggs. More eggs were not needed. More waffle mix was needed and lots of people were waiting. No biscuits were out but there was a pan of sausage gravy sitting on the counter. Why it was out of the steam table, I don’t know. There was also a selection of sausage patties and potatoes. I am not picky — I ate my fill of what was available before starting the day, but I couldn’t say the same for my picky husband. He wanted a waffle and she took forever to get around to filling up the dispenser. We left.
If you are looking for a bed, shower, and get there early for breakfast — then you are fine to stay here.

Got bumped to Carlton after Holiday Inn Express overbooked due to their renovation. Holiday Inn called ahead and made arrangements for me and then called me to confirm it was acceptable
Overall, Carlton Lodge has has a recent facelift. Clean compfortable rooms, friendly staff.
Website advertises restaurant /​bar onsite… nope. No more alcohol served.
Free breakfast — Well, you get what you pay for. opted out for a packaged danish and coffee. Worst WiFi ever… (less than 1MB/​sec) and using my phone as a hotspot was faster than the local internet provider. (TC3NET) can’t blame hotel for bad internet — maybe thats all the town of Adrian has available. Room rate was good. Nice pool.

I was sleeping in the middle of the night and I peeked my eye open and there it was a BED BUG on my pillow omg I immediately jumped out of bed and panicked I quickly got dressed and grabbed my belongings and went to front desk she was understanding and apologetic and also refunded my entire stay! But I will not be staying in hotels for a while this was my first time I’ve ever seen a bed bug in my life! NEVER STAYING HERE AGAIN

Exceeded my expectations for small town Adrian. They don’t have all the modern updates or the quality of some better brands, but I’d call it a solid, clean, three star hotel with a kick as$ pool, tasteful décor, good linens, free wifi, and better than average hot free breakfast.
Front desk service was there, but not especially great.
They charged me for a roll away that I didn’t have and also for that lock box that I didn’t use. I mentioned this and they took it off without a problem.
There is not an elevator in the building.

Aside from the fact that this is a lodge and not a hotel, this place provides the same level of service as the Holiday Inn Express down the road.
The rooms are standard and spacious, but a bit old-​fashioned.
Breakfast is complimentary.
There is an indoor/​outdoor pool. I am not sure if it is open year-​round, since it was closed during my stay.
I’m not sure if it was the air or the sheets, but every time I stayed here, I had trouble breathing the next morning. After a few weeks of pain, I eventually decided it was better to stay in Ann Arbor and commute the 1.5 hours whenever I couldn’t book the Holiday Inn Express.
If you are not worried about the breathing, this is probably the only alternative to the Holiday Inn Express in this area.