USA Nails

I rarely write reviews, good or bad but I felt this should be told to warn others. This shop is HORRIBLE! The ladies are nice but have no clue what is going on and no idea how to do nails. This site, Unilocal, says that if you check in and leave a comment you get a $ 20 manicure and pedicure. I wasn’t in there for that but I overheard a woman trying to get the deal. NONE of the workers had ever heard of Unilocal! How can you offer something if you are not going to honor it. They kept telling her $ 35 and I finally said give it to her for $ 25 because this is bad for your business. They did but when I saw her nails, photo below of the pink nails, they were horrendous. I have never seen a worse manicure or pedicure. In fact the picture is actually nicer than what they looked like in person. I told her not to pay, I would never have accepted service like that.
I was in for a pink and white fill. My lady was extremely nice, but she really did not know how to do the acrylics. She literally took off the acrylic 7 times on one nail before she was satisfied to move on. What I thought would take 45 – 60 minutes turned into 2 hours, so i was almost late getting my little one from preschool. Many times I thought of just getting up and leaving but honestly I wasn’t in a hurry at the time and I felt bad for the lady. I thanked her and tipped her. It cost $ 35 for a fill, way too much and it only lasted a week before it started to lift I think the owner should be there and be responsible for this false advertising or at least update your workers.
The place was EMPTY when i came in and now I see why. I only came here because I could not get into my girl Michelle at TK NAILS, she is the BEST!

I have been here a few times and have noticed if one of the guys are working, they tend to do a better job and spend more time. I have done the Unilocal check in for a mani/​pedi for $ 20 in the past and agree with another review that the ladies had no idea what this Unilocal special was and wouldn’t honor it. The lady just shook her head and said no $ 30 for a mani/​pedi. So I would suggest trying to get one of the guys to honor the special and do your mani/​pedi.

Worst gel manicure I have ever gotten. All nails were bubbled and uneven. All toenails also clipped uneven. Never coming back.

DO NOT COME HERE!!!
Really, save your hard earned money and head to Thousand Oaks to Top Nails.
I am so sorry I came back here. Was in he area and thought I’d use their Unilocal Check-​in and get a mani/​pedi for $ 20.
First off, no one there knew about the Unilocal offer and so, wouldn’t honor it. That should have been when I left. Nonetheless, I stayed as now I was already there. I received the WORST manicure I’ve ever seen or had! Attached are pictures. My cuticles weren’t cut, or pushed back. The technician stood and held my hands up as she did them. When she painted them, her hand wasn’t stable and the paint job is horrendous.
Really, don’t come here. There are better places nearby to spend your time & money.
I will be going back later today. Hopefully, I will be able to speak with someone that knows their business and can resolve my horrible service I received.

Super nice techs who are truly trying to provide a great service but the final product is just not clean work I would suggest the techs under go training in order to improve their skill.

I have been going for years-​no more I am constantly given techs who cannot understand english and am being killed with the add ons-couldn’t even provide a bill –watch out

IF I COULD GIVE THIS PLACE 0 STARS I WOULD! Absolutely horrendous!
How many of us would like a salon where they speak English on the floor? Or at least be in a salon where they aren’t being so obvious when they decide its important to talk crap about you, the customer?! THERE’S NOTHING USA ABOUT THIS NAIL SALON.
Worst nail salon experience I have ever had! I’ve been here multiple times, I really gave them a chance because my nails SOMETIMES end up okay. This last time so much went wrong.
They were so unbelievably rude, they rushed and didn’t even cover the whole nail. I ended up having to repaint my own toes because it was so bad. They didn’t come help or have anyone fix it, instead they talked about me right in front of me.
Is it so wrong to want to have a good experience when paying 100 $ to get a mani/​pedi?
What other industry would they treat you like you’re unwanted but then expect you to pay them and tip nicely?
I left and have never written a review on Unilocal,I thought I’d download this app and make a special exception. It was AWFUL.
I suggest taking your hard earned money to another salon. There are multiple establishments 2 minutes WALKING distance away. Do yourself that favor.

I feel bad for only giving one star since the lady that did my nails was super nice. But the cons outweigh the pros.
I walked in without an appointment to get my gel manicure removed and to replace it with just a regular manicure. I was told it was only $ 5 to take off the gels so I said sure (another place tried to charge me $ 10). Once I sat down they became extremely busy and I could tell my nail tech was flustered. She did a terrible job wrapping up my nails with acetone to remove the gels. She didn’t leave them on for long enough so she tried scraping and filing my nails to the point where my nails became super thin. On top of that she didn’t even take off the remaining black gel color! She asked what shape I wanted my nails and I said almond. She then made them super uneven and square. After she placed my hands in a bowl of freezing cold water… really? She then gave my hands a quick massage and then wiped them down with the towel that was under my nails while she was cutting and filing them. So basically my hands were covered in old nail «dust». When she put on the new nail polish she didn’t even clean up around the nail. Since there were other customers she was in a rush. I do understand they were busy but that is no excuse for a sloppy job.
Super sad to give just one star but I wouldn’t even recommend my worst enemy here. Nice people just terrible service.

I wouldn’t ever come back here. We stopped by since it was close to our hotel and wanted manicures. The lady who did mine did not even properly take off all of my old polish. Then they charge 20 for a simple manicure. This place just isn’t worth it. Wished I had checked Unilocal before going. Hope to save someone else from this substandard experience.

This is my go to nail salon! I just started checking in here on Unilocal,but I’ve been going to this salon for years! I come in almost every week if not twice. I love that I’m treated like a regular. The ones that know me, know how I like my nails and usually do a fantastic job, but sometimes I get nails technicians that do a much less sub par job. Though when I get a nail technician I like, there is no better place to get you’re nails done than USA Nails!!!

I DO NOT RECOMMEND!!!
the people are extremely rude, and try to rip you off it was so bad I got up and left
DO NOT GO HERE!

I’ve been going here for several years but this place has really gone downhill recently. Previously the service had been uneven at best. Some technicians are rather good. Some are terrible, and even unfriendly. Yet, it’s always busy, no matter what time I go.
For the record, I do not want:
1. Callus removal
2. Sea salt scrub
3. Extra massage
4. Flower on my nails
UNLESS I ask for it. Yet, I am constantly asked for these add ons on every single trip. It’s annoying, especially when I get an attitude for not wanting my calluses removed that I had removed 2 weeks ago.
My most recent manicure left me with uneven and jagged nails. I could have done a better job on myself. The male technician kept telling me the nail color was pretty, each time after asking me if I wanted to add on the 4 things above. Yes, it’s pretty, that’s why I chose the color. The massage he gave actually hurt and was not relaxing at all.
I know they constantly send coupons so has been been the lure for me, but I’d rather pay $ 5 somewhere else and get much better customer service. They need to stop with the upsell. Customers will ask for a service if they want it. And they need to concentrate on doing a good job with my feet and hands for the 20 minutes I’m in the chair before rusing off to the next client to ask them if they want THEIR calluses removed…

I have been going to USA Nails for several years and I have always had a very good and consistent experience. They have upgraded the interior and expanded the space and it has a very nice ambiance. No matter which nail technician I get, they are friendly and do a great job. I don’t feel overly pressured to get their up charges when they ask. Everyone is very respectful and they give you a cold bottle of water. I also like that everything is very clean and when they start working in your nails, the tools come out of the sterile plastic package. Plastic liners are also used in the pedicure tubs. Overall, I keep coming back because I always have a positive experience.

This is the first time Amy and I’ve been to this place. The salon is very clean and has no chemical smell. We got Sea Salt spa mani & pedi. The technicians are really professional. After 5mins I felt totally relaxed and comfortable, all my dry skin was exfoliated. Then they used the hot towels. Price is reasonable. The most important thing is they are very friendly and professional. I will be back!

Apparently the advertised prices are only if you get other services with them. If not it’s higher. If you refuse you get a scowl the whole time and a rough treatment.

For my first review ever on Unilocal,I had to stop by the USA Nails page to speak my words.
I went to this salon on Friday after a long day at work to find myself 10x more stressed out when I left. We go to salons to relax… not to be treated poorly by rude employees.
(1) The salon was incredibly understaffed and the energy in the salon was not great
(2) An older man and woman at the salon were incredibly rude and informed me that if I decide that I don’t like a color once they begin applying, I will be charged $ 7 to remove and add the new color– this may be because they were understaffed? who knows.
(3) I ended up leaving before the pedicure was complete because of how rude I was treated and the lady was trying to charge me $ 20 for ‘cleaning’ my feet… ya right.
(4) There was no ventilation in the nail salon so I left with added stress and an incredible headache due to the fumes after sitting for 1.5 hours. The employees decided that leaving the front door open to the salon would be enough even though flies were buzzing around everywhere
Final words– I do not recommend this salon to anyone. They may be a bit cheaper, but there are plenty of salons in the area that understand and deliver the customer service that we pay for.

Just an okay experience.
I am very picky with my nails and should have listened to all the previous reviews.
I brought in a picture of the nails I wanted and my technician wouldn’t even look at it, she was like «Yeah yeah, okay».
I got acrylics w/​paint— long story short, the paint looks like a 6 year old did it, and the shape of some nails are uneven. (I had to file my own nails to fix them)
Won’t be coming back to USA.

Décevant par le service! Pas du tout professionel… C’est du n’importe quoi et n’importe comment! Né vous conseille vraiment pas venir!

They did not honor their Unilocal coupon because no one seemed to know about it or know how to honor it. No one attempted to figure out how to call the owner and figure out how to fix it. We walked out and won’t be coming back.

Had such a terrible experience here!
Long story short:
I’m 7 month pregnant, went in for mani/​pedi. The pedi lady asked if I want an extra massage. I said no thank you, I’m trying to save $$ for my baby. I said it in the nicest possible way. Then 15 minutes later, she said something about 5,5,5, 15 or 50 total (couldn’t tell if she said $ 15 or $ 50) and I didn’t know what the heck she was talking about so I just ignored it and kept enjoying my relaxing time. When it was time to pay, my bill came and they charged me $ 50 ($ 15 extra for a massage that I clearly said no to). I was even charged for a mani massage and they NEVER even asked me if wanted that. I then asked her why my bill is so expensive and she said remember I said to you 5,5,5 — that was for extra hand and feet massage.
I was so shocked and disgusted at this point. I clearly said no extra massage, I’m trying to save $$. I’m clearly 7+ months pregnant & your STILL trying to get over on me. It’s unbelievable how they treated me.
Bottom line, they took advantage of me because I’m a really nice person which I just think is so completely low. I was so upset. I told the manager what happened before I left. He offered a free gift card which I denied. It’s not about the money, it’s the fact that when you say no, it’s a no. And these pushy people shouldn’t turn that into a yes and rip you off.
Go to affection nails in the next shopping center, much more professional. I’ve never had a problem there!
These people are terrible!

I have been here a couple of times and promised myself to stay away but I had a coupon for a «Spa Pedicure and manicure for $ 24.99 so I couldn’t resist a bargain.
There is a reason it’s so cheap. They only do the minimum amount with a 45 second massage for each foot and there’s no exfoliation unless you want to pay an extra $ 10.
The manicure was a little better and Jessica speaks perfect English but she has an attitude to go along with it. Remind me to listen to myself and read my own reviews!!!