Hung-Ru Chen, MD

Soooo… The field that this Dr is In should somewhat dictate the demeanor and compassion that is a must when your dealing with females — hormones– and sensitive issues (you would like to think). However, I have a family member that is a patient and having to endure a somewhat tumultuous first pregnancy. She is trying her best to adhere to the «Dr’s orders». But this Dr demands, commands, and pretty much points her finger with a far from compassionate bedside manner. Why on earth would an educated female subject another female to this treatment?
****I want to caution others considering taking Dr CHEN as a Physician. I am witnessing the effects of the verbal abuse, inappropriate conduct, and straight up «scolding» which is non conducive to her condition let alone unacceptable! Dr CHEN is stressing out this first time mom and making her experience — a miserable one. You cannot relive a first pregnancy… The environment must be positive for her as much as possible which DR CHEN has failed to do.
GTFOH!!! PS: the 1 star is only so I could post this in the first place BUT ITS NOT DESERVED!

Honestly, did not dislike Dr. Chen. She was great. But its her practice is what bothers me. Im going through a painful and pretty much terrifying issue and her office scheduled me an appointment, great! Took off work whatever. THEN they called me this morning saying that they had cancelled my appointment due to a balance that was there because of a previous appointment i had missed. I would have paid before i went in i didnt care. Even over the phone when i made the appointment. BUT I WAS NOT NOTIFIED. I was told by the receptionist that another appointment was put in my place a while ago (which is weird because i made my appt on friday and its Monday) and i was not told till this morning. Now i am not able to go till friday. I work till tuesday. Thanks a lot for making me run around looking for someone else!!! I am a very scared patient. Working in the medical field as i do, would NEVER DARE do that to anyone. Its the ultimate disrespect and i feel so terrible to have ever wasted my buisness on this place.

Meh. I’ve experienced better is the correct way to explain Dr. Chen.
Positives: Her office has a good front end staff and is high tech with the ipad check-​in and payment system.
In other news: She is an Iolani graduate, and well educated as a MD. I must say she is completely book smart but lacks tact and any trust or compassion for her patients. Being an brilliant doctor but lacking bedside manner and social skills to connect with patients is difficult in such a customer orientated-​driven business. For example, because her own office records were not updated for whatever reason, she did not trust my word that I went to my Fetal Diagnostics appointment, she questioned both my partner and I, and kept implying that we were lying to her. This is my first time being pregnant, and we are honest people… I would have told her the truth if I didn’t go. After the 3^rd degree, she then left the office and called the Fetal Diagnostics office to check if I went. When we later called to her office for the end consultation, she knew she was wrong because we could overhear her conversation over the phone from where we were waiting, she did not apologize to us and just glossed over the situation.
Watch your insurance statements because her office doesn’t give a break down of your co-​pay: She was charging my HMSA insurance and collecting from me $ 40 co-​pay per visit because she insisted on «unnecessary» scans for my pregnancy. She, nor the office staff could explain this, I had to find it out myself via my insurance company… if she was to just do the regular: monitor heartbeat, measure, check sugar levels, down there check-​ups, etc. the co-​pay would be $ 15 or covered. I only say «unnecessary» because I am not a high-​risk pregnancy, I did not need to be scanned every time I went in. That was why she was sending me to the Fetal Diagnostic center in the first place was to get scanned by the professionals there.
Lastly, I also asked her if she could send me her written records regarding my pregnancy progress and on two occasions she said that she would do so, but never did. During the middle of my pregnancy (though it was stressful to find another OBGYN), I have since left her care and am glad that I did.

Yes, her office is computerized and the receptionist is nice; but her cold and callous demure is very difficult to warm up to. She may have earned her medical degree; but I have never seen an OB-​GYN heavily question my medical background that is outside of women’s health. I have a regular Primary physician and specialty physicians for those specific areas (i.e. dental, eye, etc.) Yet she inquires with the intensity of the Gestapo about areas outside of her expertise. On all my visits with her, she spends much time asking if I experienced any spousal abuse (physical or mental), or on other conditions that she doesn’t specialize. I am a new patient who only wants regular check-​ups/​paps, with no other medical conditions or concerns; in general = very healthy/​happy person.
I’m beginning to wonder if Dr. Chen has a friend who needs «abused patients» to treat in order to make more money; so he has asked Dr. Chen to refer them to his Abuse Clinic.
I don’t like my personal information documented everywhere online; where any medical employee can simply look up a name (perhaps a new date or ex-boyfriend’s name, etc.) and learn about every doctor this person has ever visited and their medical history via the vast computer technology.
For those who don’t know what HIPAA is or why it is enforced: it is to protect the patient by giving them rights to privacy. Privacy is the law. It should be respected. This computerized approach opens new doors for hackers and medical employees who may have access to your medical records without authority or medical reasons for obtaining your PRIVATE information.
I spoke to 2 other friends who also happen to have seen Dr. Chen. They also said they had some similar experience and one of them has already switched to another OB-​GYN. They did not write any reviews.

Dr. Chen was great! I usually just go to my regular doctor for pap smears and all that, but I have been having an issue that my doctor could not figure out. The office is updated. They use iPads for check in and to do your initial paper work. I love that! Usually by the time I’m done filling out the paperwork, my hand is sore. iPads are a wonderful alternative to the traditional pen and paper. The nurse brought me in and did my weight and blood pressure. She then took me to a room to wait for the doctor. I was only in the room, before the doctor came in and actually asked me to go to her office to talk, as I didn’t need a pap smear or other physical exam at this time. I explained to her my symptoms and the sequence and time frame in which they started to show themselves. Just from listening to my symptoms, she had two ideas for what it could be. The first requires a blood test. The second simply requires that I find a different form of birth control. I was impressed that the lab actually comes up to her office, rather than sending me with a form to a secondary location. Her office does not validate parking. However, the lab tech did. Parking is pretty affordable though. With the validation it only cost about $ 2. Oh and by the way, the new parking structure at Kapiolani, is phenomenal! The old one used to get full and you would get stuck in traffic and be unable to go forward, backward, or turn around. The new one has plenty of parking space! They even have chargers for electric cars ($ 2/​hour for charging stations). Overall, I am very pleased with the attention and care I was given at Dr. Chen’s office. Thank you so much Dr. Chen!

Very up to date office, signing in all paperwork through ipad, I also received reminder texts for 3 seperate days BEFORE appointment ! Great staff, happy and so nice, Awesome doctor too! They really make you feel comfortable and welcomed! Although I do miss my old Doctor that I have been with since I was 18, coming here I feel right at home!