Ohana Bounce

These guys will show you what the word ALOHA means ! For the second year in a row… I’ve rented inflatable castles and shave ice machines with exceptional service, on time drop off and pickup, at THE BEST PRICES ON THE ISLAND !!! (Trust me … I did my research) Everything was clean and the kids had a blast ! Ask them about their different package deals so you can make your next get together EPIC

If I could give no stars I would. You f**kers are not answering your phone. There is a crying 9 year old who is without her bounce house on her birthday. You were supposed to be here over an hour and a half ago. We are now calling your competitors who are treating us way better than you.

We had a tough situation for my sons 1^st birthday. 50+ people rsvp’d for his party in Kapiolani Park. The weather was horrendous :(Not so much rainy but the wind was nuts. Calm to 30 mph gusts randomly blasting through the park every 5 minutes or so. Ryan the owner was not comfortable setting up a tent that we rented from him for the event. It was a safety issue not only for us but for others who may have been in the park. He was super chill about it and was willing to leave the tent with me to put up last minute if needed. (he had another gig that he needed to deliver and stayed way to long to give me every possible option) We decided to just get the tables and chairs so after he and his employee unloaded all the tables and chairs and moved them into the park I got a call from the boss :) we had an alternative location available indoors. Ryan was very understanding and actually was happy that we were not going to try and do the party in the park considering the weather. We loaded everything back up into the truck and off they went to the next set up. The rental was paid in full prior to the date and Ryan gave us a full refund even though he had already spent the time and effort. I would highly recommend Ohana Bounce to anyone looking for great service at a great price !

First of all reserving with them was easy!
The delivery was excellent! It was more than what I expected. They cleaned that bounce house as if it was for their own party!
Now for the bad…
Time for pick up was at 4pm, half hour later no show! Started to call and no answer! Called a few times, still no answer! Finally got in touch with their office and that wasn’t any help, because they didn’t know where their crew was! They finally came right before 6pm! The only thing they said when they got there was «this you guys? You can go.» Two different guys came to pick it up. So I left! I didn’t sign anything, and they didn’t ask for payment! I was supposed to pay cash! They automatically charged my card for a 2^nd transaction which they had NO authorization to do! Called the next day and they said I can come down and pay it. Really inconvenient! And she said she could give me a 10% discount. Ok whatever, I guess even that small amount was something!
Then a few days later I believe his name was Ryan (not sure) called and gave me a bigger refund. His service was excellent, and he also was the person who dropped off the bouncer. If it was on him and him alone I would have gave 5 stars, but because of the rest of my experience ohana bounce only gets 2!
They said as a returning customer I’ll get 10% off the next time… I rather chance it and pay full price somewhere else!

Been here since 8am they said they would be here at 8:30am and it’s almost 10:30am and they still ain’t here! Shitty service and not good communication!

I was able to secure the bouncer we wanted for my daughters first birthday a week prior to the event. They’re so fast. Once I made a reservation online I received an email right away that my reservation was received and someone would be in touch shortly. I received a phone call soon after and was able to set everything up. They’re so flexible and try to work with your schedule. I’m glad we went with them as they’re super professional and have much aloha towards their customers. Thanks Ohana bounce, you daughters birthday so much fun for all the kids!

Great company/​customer service! They arrived early and picked up a little early too! Very friendly and prices are fair! Highly recommended!

Shady, they even deleted my 1^st review.
Still no refund, plus customer service is a 0 for this company. Ready to start a law suit.

I would never use another company! I was so pleased by the delivery, the set up.etc. not to mention they are just the most chill guys ever. If you have any questions about my experience, send me a message. My baby and her friends thoroughly enjoyed her special day.

My daughters 4^th birthday was coming up and we literally checked every website for any princess jumping castles available and Ohana Bounce was the only place that had one available for the day of her party. I emailed them probably about a week ahead and they were still able to give me the bouncer on such late notice. No complaints here

EXCELLENT EXCELLENT & EXCELLENT
First of all my son’s 2^nd Birthday party was scheduled for October 18^th, 2014 & if you all remember that was when Hurricane Ana was supposed to hit. I was able to cancel & re-​schedule my son’s party with no hassle. Jason was so easy to work with.
For my son’s party i rented everything from OHANA BOUNCE — one stop shop. YAY! We rented tents, tables, chairs, shave ice machine & 2 bounce houses w/​generators.
5 STARS for being on time delivering & picking up!
5 STARS for great price!
5 STARS for customer service
5 STARS for everything
Thank you OHANA BOUNCE for making my son’s 2^nd Birthday a HIT. :)
PS — just don’t forget the ice for the shave ice machine. haha

Had them for my son’s first birthday and they were excellent!
Noël was very accommodating with some of our last minute requests and their equipments are all nice and clean. The houses are clean and the kids had an amazing time!
They were a little late but they called in advance to let us know. Their pick up was prompt. If I have another party, I’ll reserve them again!

Awesome awesome service!!! The staff made it so easy delivery, set up, pick up, stress free Our kids enjoyed it definitely will be using Ohana Bounce again

Great and friendly service! The reservation process was easy! Set up was quick, and I like that I got to see them clean/​sterilize the bouncer instead of just assuming it was done before hand! Bouncer looked great and we had an awesome time! There might be cheaper options out there but I trust these guys to get it right! I’m a customer for life.

Reserved a date through their website for the Pirate Ship Bouncer. I can’t believe how easy it was to reserved the date, just filled out the information. About a week after my reservation, Daniel called me and confirmed my rental.
I did not know the exact date yet because I did not get my permit for Ala Moana Beach Park. So he saved two dates for me and I told him i would call him that week to re-​confirm.
I called back to re-​confirm and got my deposit down of $ 50. I mentioned that I had the Hawaii Parent coupon and he gave me a discount on top of the sale. He then sent me digital contract.
The day of my sons party, Tito set up the huge pirate ship with two helpers. They came right on time and set up the bouncer very quickly. Tito asked me if the position of the bouncer was where I wanted it and made sure that I was happy on the set up.
After they finish setting up the bouncer they went inside and whipped everything down and then tito had me sign the contract that they dropped off the bouncer and they already had my card on file so that saved me some trouble of getting my card again and etc.
The only reason it was shy of a star was that the generator stopped working about 3 times but it did go back on again. All those times I had kids in there that were freaking out and screaming adults panicking and so forth. I don’t understand why it went down but I called Daniel the 3^rd time and told him what happened. He told me he was going to send one of his guys out to see the problem and if they needed to switch the generator out.
Tito came and checked on it and reassured us that if it happened again, that i call him directly. So he gave me his cell number and apologized and from then on there were no problems.
I would definitely use them again, my quests kept telling me they had so much fun and wanted me to take it home. Haha until next time!

I will definitely rent from Ohana Bounce again. I went through the website and got a call back within 24 – 48 hours. Daniel was very helpful and flexible. It was my first time renting a bouncer to be used at a public park so he recommended a few picnic areas that were good for bouncers and gave me time to get a permit. When the crew arrived with the bouncer, they were on-​time, friendly AND wiped it down before they left. When they picked it up they arrived on time as well.

I find it hard to believe the negative reviews here.
I’ve got a bounce house twice from them (in 2012 and 2013). The first time was at Magic Island (they were one of the only approved companies because they carry insurance to be in a County park for a permit) and the second time was at the Ewa Train park. Both times they were on time AND the service was so good even the Ewa Train park folks thought they were exemplary in customer service.
We will use them again. Definitely.

This company’s owner is very unprofessional and I highly advise people NOT to rent from them! I rented a bouncer for 8 hours and half way through my rented time, the generator stopped because there was no gas! I talked to the owner (Daniel) and he told me that all he could do was give me back $ 35 for the generator. That’s it! He couldn’t even give me half because it only worked for half the time I payed for! On top of that, he hung up the phone on me and when I tired calling back he cleared my calls. If your looking to be disappointed, then Ohana Bounce is the choice for you.
–Very Unsatisfied Customer

Daniel (CEO) didn’t respond to requests for a bouncer through website so finally emailed directly since we did have service from him in the past. No aloha this one. Stated he had a bouncer for us set for the event date but was not able to provide. 1 star for letting me know today though so I could find another company. God bless!

My son wanted the Skylanders Giants theme for his birthday this year, and let me tell you, it is hard finding anything with this theme! I knew I wanted a bouncer, but figured I’d find no one with this theme. I began researching the different companies that offer bounce houses and came across Ohana Bounce (my friend also recommended them). Lo and behold… they had this theme (they were the only ones out of 5 that I called)! They also had summer specials so I saved a little money. Everything from start to finish was smooth. They were a few minutes late to set up, BUT they also came a little late to tear down… which gave the kids more time to jump their hearts away! Rental period is for 8 hrs and he doesn’t charge delivery fees. Major plus! I’d definitely go with them again!