Pearlridge Fender & Body

Just picked up my car today and could not be any happier. Was a little nervous of how the outcome would be at first but my coworkers reassured me that it was a good shop. All employees were very kind. Also liked how the shop gave me updates through text. My car had never looked as good as it does now. Great service and great workmanship

I went back to Pearlridge Fender and Body as a repeat customer because they do excellent work… if you’re an insurance customer. I dropped in without an appointment and was told by a very nice Ronald that the job would be about $ 1000. I side-​swiped the car myself and didn’t want to claim it on my insurance so he told me that I would need to make an appointment, which I did. I went in on a Wed. and was told I would have an estimate emailed to me by Friday. I called Monday morning and was told by a very annoyed Meloney that she had sent the email that morning and that I should look for it in my spam file. it wasn’t there, so she told me she would email it again. The estimate was on an insurance claim form and twice as much as the informal estimate. When I told Meloney that I was not doing an insurance claim, she told me that’s the form they use and if I didn’t like the estimate, I should check other places.
Which I did. Found much nicer people and more reasonable prices. Never going back to them again. I think they have too much business and like to do only insurance claims because they can charge more.

The service here I awesome! I was kept updated throughout the whole process. The repairs were done before promised. The staff is friendly and knowledgeable. I would absolutely recommend them!

These folks are the best! Easy to set up estimate times and drop-​off and pick-​ups. The work is impeccable. We will not take our vehicle any place else but here. They are approved by USAA for insurance claims. Located in the Harbor Shopping Center at the end of first row. They now send text updates on the status of vehicle repair.

Very friendly staff and great job on repairs. Fender and beak light look like new! Got car back in half the time promised. Kept me informed throughout repair and even called rental shuttle for me. I hope not to need more repairs but will definitely return here if I do:)

Hopefully you find this review honest and fair. (Was a 4 star review)
I went to this shop because of several reasons:
1. It was on the list of shops that the insurance recommended.
2. Unilocal reviews.
3. It’s in my neighborhood.
I have to say that customer service is really good. They always were nice, kind and willing to help me when I called. They never made me feel like I was bothering them. The job they did on my car was very good. So far no issues. They even detailed the outside of my car and it came back super shiny.
My only 2 complaints (and why I didn’t give 5 stars) was:
1. Oil stain on my seat and tiny black oil stains here and there. Very minor but I had initially had a hard time getting the one out on the upholstery. I ended up using some Simple Green that almost did the job. There’s a faint dark spot still. Also the interior of my car was super dusty. I understand that my car will get dusty but it would have been nice if they just did a quick swiffer duster all over to get some of the dust out. (I didn’t call to complain about the oil stains).
2. My last complaint was that it took a long time to finish. To be fair, I have no clue what it takes to fix my car and I did tell them to take their time because I was enjoying the rental, but the longer it took the more total loss rental car insurance I had to pay so towards the end I really wanted my car back sooner than later. It went in the shop on ⁴⁄₆ and I didn’t get it back until ⁴⁄₂₁. They initially gave my car 9 business working days and that didn’t happen.
My overall review is that they are a good shop that does quality work, but might be busy at times. Customer service is top notch and they know how to deal with people who aren’t always in the best moods because of an unfortunate accident.
4÷24÷15 UPDATE
Wow. These people really pay attention to Unilocal reviews. I just got called regarding the oil stain and dust in my car. They apologized (very sincerely and several times) and offered to get my car professionally cleaned but I refused considering it was a minor issue and I didn’t want my car to go back into the shop again. It’s nice to know that there are companies out there that really care about customer satisfaction and sincerely want you to be happy with their service and are willing to go the extra mile. I am going to give this place an updated 5 stars.

*Staff — professional and courteous people;
*Customer Service — quick and well done;
*Location — very clean and organized auto shop, safe, and professional settings.
I brought in my car to fix the rear bumper. They fixed it within 4 hours. I am super excited and totally recommended to others this business.

This place is awesome. Its a little hard to find but worth going to if you got yourself in a little accident like getting rear ended (like me). Excellent customer service, quick with the fix, and! They even washed the car and threw in a new car key ring. The place runs off of hard work and integrity. Very pleased.

I would not recommend coming here if you own a luxury car. My car came out with extra scratches, my bumper was forced in and not aligned correctly.

Earlier this year, my car was feeling (and looking) pretty abused after a series of unfortunate events in parking lots involving three of four bumper corners and a back quarter panel. The third (and final) incident involved another vehicle and Pearlridge Fender & Body was on the list of shops recommended by my insurer. Given that I’d just paid the car off and I cringed every time I saw the other bumps and scrapes, I decided to get an estimate to have all of the damage repaired when I took it in for my appraisal appointment. The staff were incredibly patient and courteous with my questions, sent timely reminders and status updates, and (I felt) gave me a really fair deal on the additional body work which came with a lifetime warranty. When I picked it up, it looked like it just rolled out of the dealership.

I’ve been here twice and going back for a 3^rd run.
The first two happened last year in 1 month. My husband got into an accident because a bimbo tourist made an illegal U-​Turn and slammed into our car. Then after a week later another bimbo talking on her cell phone wasn’t paying attention when I was next to her and she just slammed right into me.
Anyways, It’s a very traumatic experience when you have to deal with this. I gotta say the service here is «TOP NOTCH»! The office girls really listen to you and take their time with you. Especially when you are in unstable type of mind, to go through these things.
The estimator guys are also very knowledgeable and they tell you exactly what type of work they are going to do and he doesn’t «Sugar Coat» it either. I’d rather have honesty, NO matter what it maybe. That in itself really means a lot to me.
Their work, when I got my vehicle back. Mind you it’s a 2006 Kia Spectra EX white in color, this car looked brand new. It didn’t even look like it was in a accident, they did tell me that they have to use a different kind of white paint. But the custom colored the white paint and you couldn’t even tell the difference. Also the work was SEAMLESS, meaning NO Sandpaper scratches OR unfinished work. It was purfect, even the long skinny lines that were on the body. They hand painted it instead of running a skinny line tape thingy! They even washed it and vacuumed it out for me too!
The BONUS IS: They take USAA Insurance & AAA Insurance. The bonus is because they are a trusted body facility with all the insurance. You don’t have to wait for your Claims Adjuster to come out and take the pictures of the vehicle and then authorize the work. Which can even be a longer drawn out process, what they do is when you bring your vehicle in. The guy looks at it, that’s when you ask him questions. Go see the girls upstairs they come down with a camera and paper. The guy fills out the estimate paperwork. In the meantime the girl takes the picture of the damage & your VIN#. Then they email the pic’s to your Insurance, who forwards it to the Claims guy. But you can save them that step if you know your Claims person’s name. Leave your vehicle there and they do the rest, so you just walk away from your damaged ride. Now your insurance will authorize the work & release the payment to them. They will also call you to let you know that the work is being done & when to expect picking up your ride. Then when the work is done, they call me again & ask when I’m coming & remind me about the deductible that I have to pay.
Now that I have to go there again and this 3^rd time it’s my fault and no — no one got hurt nor the other vehicle just mines. I went to them and the insurance process with them is sooo seamless. The price estimates are about as cheap as you can get on your own and they are really honest and respect you on what you have in mind.
THANK YOU FOR BEING AN HONEST BUSINESS, YOU’VE GOT US FOR LIFE!

Had to take my car here to get fixed (it was a recommendation from AAA when my car was involved in a wreck.
I have to say, they were very accommodating and thorough. When I first brought my car in, they did a look over and took photos. I filled out paperwork since my insurance was going to cover the repairs (minus my deductible). They called to let me know the exact amount before I committed to using them for repairs. They even let me make the drop off of the car when I was able to rather than tell me I needed to bring it at a certain time.
Well, they did all the repairs in a few days, while I was on my vacation. When I called to arrange the pick up, I wasn’t able to guarantee that I could be there before they closed so they offered to leave my car on the outside of the secured gate so that I could get my car. They also emailed the form to sign for the insurance. As it turned out, I was able to make it before they closed and signed the proper paperwork.
The 5 stars are for the unexpected detailing that was done to my car — I did expect it to at least have a wash but my car was sparkling and shiny. Water spots on the windows and mirrors were not visible. They did a wonderful job with the detailing. I also give a 5 star rating for the service that I received from everyone. They were very efficient and personable. I felt that I could trust my vehicle in their hands.
I would recommend this location for any body work — My new bumpers are great and the colors match so perfectly you wouldn’t even imagine there was any damage at all! Wonderful!
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