Safeway

This was my last resort. I had gone to multiple grocery stores between Kalihi and Aiea searching for this one item that I needed to bake my double mocha cappuccino chocolate cake. I was losing hope. So, before I drove out to this location, I called to check if they had it in stock. In hindsight, I probably should have done that for all of the places I visited before driving all around the creation LoL Anyway, they had it!
This review is for the awesome customer service I received over the phone and also while I was in the store picking up my ingredient.
First, there was an automated message that picked up and I was already thinking, «oh, no, this is going to take forever!» However, once I passed the list of different options and selected one of them, I was directed to the right department and, to my surprise, was met right away with an actual human voice. I’ve called other grocery stores in the past and was put on hold forever, so it caught me off guard a little bit to be connected to a worker so quickly.
Next, I told the guy what I needed. He put me on hold, for only a brief moment, to go check on it. He came back on the line like two minutes later. In my head, I was thinking, «this guy never even check!» But, he said the item that I was looking for was in stock and he went even further by telling me exactly how many was on the shelf. He was fast, efficient and friendly. I asked him to put it on hold for me and told him I’d be there in about 15 minutes.
Then, I arrived at the store. The guy on the phone said he’d leave it with customer service and I could just pick it up there. So, I walked all around the store trying to find the customer service desk, but with no luck. I must’ve looked like a lost puppy because a worker asked me if I needed some help and my husband (who came in with me) explained to him that I had called earlier and placed an item on hold. The worker immediately remembered me and knew exactly what it was that I needed because he identified himself as the person whom I spoke to earlier and he was the one to personally pull it from the shelf. He offered to get my item from the customer service area and conveniently delivered it to me right at the register.
This guy was awesome! I wish I could remember his name, but I’m pretty sure his tag said «manager.» If not, Safeway should promote him because he provided some damn good customer service tonight! LoL
The only thing preventing me from giving this review a 5-​star rating is that it was difficult to find the customer service area. Maybe a sign would help? But, that’s the only negative feedback that I have to say about this experience. Overall, a job well done!

Kudos to Veronica and the Safeway (Waimalu Plaza) team for working on Christmas Eve! The store was still well-​stocked, and thanks to their new shopping carts, there were plenty of shopping carts without having to lug around the heavy baskets. As usual, the baggers were friendly and didn’t overstuff the bags. Mele Kalikimaka!

Review is for deli department. Ordered a salami sandwich and had only four slices of salami spread across the sandwich so essentially I was biting into only one slice. I’ve eaten it before and usually is at least three slices thick. Waste of $ 6.49. Called the store four times and no one picked up. Poor customer service.

I do most of my grocery shopping at this Safeway. I can usually find everything I need for my kitchen pantry and fridge here. Prices are a little high but its conveniently located right down the road from my place. Sometimes I have to wait a little while for a shopping cart to become available for some reason. Weird, like they don’t have enough or something. Its never usually hard for me to find parking here, there are tons of spaces. Customer service is okay. I never really needed help finding anything. Cashiers are quick and friendly. Baggers are nice too and offer to carry bags to the car if you want. I only had one weird experience here. We came in to buy bottled water and saw that one of the containers had a hole in it and was leaking water everywhere. So we told one of the associates, and her reply to us was to put it back on the shelf. Uh… okay. Wait. We were like uh, its leaking everywhere though, someone can slip and get hurt. Then she was like Oh, okay, and she took it from us. Can you say lazy?! Lol. Also, once in a while I come across way expired things still on the shelves, such as BABY FOOD, so don’t forget to always check everything before you buy.

Whenever I need groceries or food for a party, this is my go-​to place!
I love their Safeway app because it tells me what aisle things are in! So awesome!
I also love that I can browse the weekly ads on my phone! I usually bookmark what I wanna buy so I already have the list ready! On Fridays, they do $ 5 deals which is so awesome! And I recently found out that if they’re out of something that was on the $ 5 deals, you can pick up a rain check at the register! Whoohoo!
The only reason I would give this place 3 stars is because when you actually need help finding something, there’s rarely anyone around to help you! :/​
Nonetheless, still super awesome app and they have so many things on sale allll the time! The sales usually start on Thursday and run for a week. Of course the $ 5 deals are only on Fridays.
Happy bargain and coupon shopping!

so the poke seafood deli section was closed on lunch break time… so dumb! They should eat off times so not to inconvenience the customer. Lines always slow, selection is small. I rather go Foodland.

This is the worst Safeway and unfortunately the one closest to my house. 9 times out of 10 they do not have any carts or baskets available wtf, old and run down the produce dept is tiny. If I can I drive to the era beach one instead

Pretty pissed off right now. The poke section is so disappointing. The guy at the counter literally just gave me a rice bowl. Yes, rice bowl and not a poke bowl.

This review is for the bakery. This is my goto place for ordering cake. The people in the bakery are always so nice and the cake is really good. I don’t like sweet frosting so I always get a half or full sheet cake and order it with whipped topping and whipped filling. The chocolate cake is really good but I always get half chocolate and half white to satisfy everyone. (be sure to say that you want it side by side or they will make your cake half /​half top and bottom). If you have never ordered a cake from here before and are like me and don’t like sweet frosting, try ordering their cake like I described. I’m sure you’ll like it.

This Safeway usually always has a parking spot near the front entrance. It’s pretty clean and workers are friendly. It is smaller than most Safeways I’ve been to. It’s almost the size of the Salt Lake location.
The liquor/​beer section is SUPER small. So is their produce section. I was disappointed because I needed cilantro and there were only two left. But they were so rotten most of the leaves were black. I don’t even know why you’d even put them on display.
However, you can find some good finds here such as the limited edition chocolate chip cookie Coffee mate (when no other store had it), awesome Lay’s chip flavors such as Greektown Gyro, and yesterday they had fresh corn on the cob in the husk for 3 for a dollar.

I come out here a lot. I love Safeway. They have more organic selections than most stores, especially in Hawaii, and for more decent prices than you will find at Whole Foods or Down To Earth. I wish they would stock more though. Since they lowered the price, the organic milk flies off the shelf and sometimes I can’t get any. They stopped selling Tillamook’s regular yogurts, and now I can’t find them anywhere! They have this nasty Greek yogurt now, ew. But otherwise I like the store even though they don’t have as much variety as the Safeway on Kapahulu.
The cashiers here are super patient. I’ve had issues with coupons and they made sure to deal with it in the best way. They weren’t rude or pushy like most cashiers tend to get when these problems arise. They are always friendly and should really keep that up.
I almost never go to any other store because they majorly lack organics and good customer service, I appreciate the Safeways on the island and support the business. Mahalo

I twisted my ankle real bad and they wouldn’t let me use the phone to make an emergency call. Screw you Safeway.

Safeway super markets have a great presence in Hawaii. Some of the neighborhood market have been upgraded to flagship stores akin to their Mainland counterpart, Pavillion or Von’s, in California. But, there are still some older and smaller stores around.
This Aiea neighborhood store is older and is conveniently located in the Waimalu Plaza in Central O’ahu. It is surrounded by other stores such as Shiroma Wine and More (SWAM), City Mill Home Improvement, Office Depot, Starbucks Café, Jamba Juice and Paesano Italiano Ristorante. This Safeway keeps good inventory, maintains good storage controls, has clean and orderly shelves, and very helpful workers. I have stopped here to just pick up a few food staples and have ended up purchasing a whole cartload of food or products. Thankfully, I am a Safeway Club member and appreciate the $ 0.10 — 0.40/gallon gasoline discounts that are awarded with every $ 100 spend in-​store.
Speaking of very helpful staff… recently, while roaming the store’s freezer section in search of phyllo dough for an upcoming culinary project, I just couldn’t seem to find it in stock. A staff member happened to be walking by and offered to help me. I asked whether or not they stocked this item. He cheerful answered and quickly pointed to one of the freezers that I had passed, opened it and brought out a box. Wow! I was thinking that they just didn’t have it and I’d have to go to another market to get it… apparently, the manufacturer had changed the packaging which is why I missed it. I brought my cart to the checkout and started unloading the products onto the conveyor belt… Cheryl, the cashier, commented about how nice it was to see someone arrange the items for easy bagging. She brightened my day even more by informing me that my purchases had gained bonus gasoline discount rewards.
Along with good inventory practices, friendly and helpful workers, gasoline discounts and electronic coupons, I am glad to do my food marketing here.
#313

Prices really suck here, but what else is new. Generally grocery prices really suck on island as a whole unless you hit a farmers market or something similar.
pro’s
— ²⁴⁄₇
— parking is ok
— usually clean
— lines can be bad every once in a while but usually move ok
— red box here
— change machine
— nice staff
cons
— prices suck everywhere but sometimes this place still surprises me with the high prices
— i don’t trust doughnuts here. I’ve seen gnats in the compartment with them too many times
Come here when everything else is closed or you are too lazy to find a better option. This store is pretty good, but honestly only certain things are worth buying here.

Wandering around this Safeway, killing time before dinner, I notice the store is bright and clean! The shelves are fully stocked and neat. And as I wander aimlessly thru the store, a clerk walking past asks if I need assistance-​wonderful customer service! Wish I lived closer so that I could shop here. It’s obvious that the staff here take pride in their work and their store! Woo hoo!

Our cashier was SO rude to her other coworkers. These two other workers were mentally challenged and she was constantly putting them down and telling them what to do. I was in shock in the way that she was talking because I have never seen and heard such rude behavior in my life. It seemed like she was taking advantage of them. She told one of her Co workers to pick up her pen on the ground because they are shorter. Omg.

I ordered my daughter’s birthday cake from the Safeway bakery. «Frozen» themed, half sheet, butter cream, white cake with strawberry filling. The presentation was okay, nothing wowing. The only reason we knew it was a «Frozen» themed cake was because they put a little Disney topper on it. However, it tasted great!!! The bakery has a variety of cake fillings to choose from. Overall, I was very pleased.

I absolutely love everything about this Safeway! The staff is always extremely nice and helpful! The managers here are always making my shopping experience an easy one! I’ve never had a bad shopping trip at this particular Safeway.
Most people say that Safeway is pricey but if you catch the sales they have and their $ 5 Fridays you will get some amazing deals! Not to mention their recently added coupon app on your smart phone. It’s «SAFEWAY» in the App Store and you can load all your coupons and JUST FOR YOU DEALS to your card to avoid the hassle of clipping papers!

I’ve been trying to reach their bakery for past 3 days now to order a cake and no answer. I don’t get it. Did I call the wrong number?
I called Beretania location and I got through so I’m getting my cake over there even though it’s out of my way.

Help I need 4 oz water cone cups! I come here mostly for baked goods. My family loves the freshly baked sourdough rounds and the Oatmeal cookies (a deal if you have the card) for $ 6.00. For several years this was the only store in Aiea that I could get the «wet» chorizo my hubby likes for breakfast. Parking is no issue and I usually hit this store when I need to hit other stores in the small mall.