Terminix

I’m shocked after reading the other Unilocal reviews on Terminix. We’ve been a customer for the past 4 years and have absolutely no complaints.
We originally contacted Terminix because we had a HUGE millipede problem. Seriously, I felt like Kevin Bacon in «Tremors» every time I walked past 50 of them from my front door to my driveway. This fear must’ve reverberated in my voice because they sent an Estimator the very next day on a Saturday morning.
The estimator arrived on time and never tried to up sell services. In fact, he was honest with us and said we don’t need termite protection 1) there was no evidence of termites and 2) our home is steel framed so if we ever were to have termite problems it wouldn’t destroy our home.
Cute Service Technician-​yes, he was a looker-​arrived on time 2 days later. He also came out for free for repeat services every 2 weeks until the creepy crawlers were gone. Every time service was due, he arrived on time as scheduled and willingly moved furniture and items around so he could treat the property. Every time we had an issue in between scheduled services, he returned within 2 days of calling.
We were so pleased with Terminix we took a chance on them and added our other property in Waialua. We thought no way could they help with pest control in the middle of the old sugar cane fields. But we were wrong! Carpenter ants, roaches, ants, termites, all were gone once services started. And we got a discount for having multiple properties!
I can’t believe I’m publicly announcing this, but evening I saw evidence of a Mickey’s cousin living in my garage. I called Terminix at 10:45pm and they said my contract included rodents and could come out tomorrow between 8−10am!
Btw…I tried taking a chance on other local pest controls services before Terminix and they had poor follow through. I hate bugs and rodents so I LOVE Terminix! Lol

I have been with this company almost 2 years now and every time there’s been some minor issues which I’ve over looked. However, this time it is unacceptable. I was scheduled to have service on 5/​20, which I scheduled a week prior to. So after making arrangements they obviously didn’t show up. When I called the lady I spoke to said the technician had re-​scheduled me (without notifying me), STRIKE 1! So after speaking on and off with them I was re-​scheduled for ⁵⁄₂₁. I made arrangements to clear my schedule, AGAIN!!! The tech just called me this morning to tell me that he basically cannot come out here and that his office just cannot be scheduling him without notifying him. Ummmmm… Excuse me!!! He definitely got an ear full from me… «your tech yesterday changed my scheduled service without notifying me but that’s ok huh? This is the 2^nd screw up and my last… He offered to come at the END of his shift (which I commended him for offering) but uhhhhh… NO. I am not wasting my day away. Coincidentally, I wasn’t able to contact a manager cause «no ones available «…After this service I’m definitely getting out…

I think I may have made a pretty expensive error. I signed a contract with Terminix for termite tenting and a five year protection plan. The tenting crew’s performance was less than stellar and was witnessed by a new Terminix salesman in training. I sent an e-​mail to the salesman who had sold me the contract describing my concerns on April 19^th but received no response. So I called him on May 9^th and he said he had forward my e-​mail to his boss and had expected that person to respond to me. He asked that I resend my original e-​mail which I did on the same day. It’s now May 19^th and I still have no indication that Terminix gives a damn about customer satisfaction.
I also have an annual contract with Terminix for monthly pest control and notice that there is a rapid turnover rate of technicians.
This may be a good company to avoid.
Mike Spengel

We’ve employed Terminix for many years, all without complaint (one exception: a brief period with one technician who clearly was not happy with his job — his tenure was brief). We are always on schedule with the quarterly treatments, and the annual ground termite inspection. Our reminders for the up-​coming visits are appreciated. Troy, our long-​serving technician is such a great representative of the company and the only ‘face’ we have for Terminix — and, that is impressive to us. He works very hard to arrive during the window given (even though I am certain he has a huge daily assignment of homes to complete). When we need a ‘spot’ treatment for an invasion of ants on the kitchen counter he works us in. We couldn’t be happier with his service-​oriented attitude, pleasant connection with us as people as well as customer, and thorough service. As retirees we occasionally review our budget and (briefly) think that we could save some money by canceling the service. But, my wife can’t stand the bugs and I think the annual ground termite guarantee and inspection is wise insurance. It is just a cost of living in paradise! We have happy with Terminix!

Terminex was scheduled to come spray my house somewhere between 10 – 12 they told me. So I asked off for work so I could let the technician into my house. Got to my house around 930 and waited until 12. I then called the terminex number to see if the technician was going to show up. After being on hold for 25 minutes someone finally answered. After talking with the customer service rep. She told me she had to transfer me to a local agency. I said okay, then was on hold for another 20 minutes. That customer service rep said she was going to reach out to the technician and I was on hold yet again while she called me. After about another 10 minutes she picked told me that they will not be showing up today and I have to reschedule. How can this place still be in business. I’ll be sure to let all of my co-​workers know to stay the fuck away from this business. One-​star is too good for these guys.

I called the 1 – 800 number on Thursday and set up a monthly payment plan for termites and cockroach treatments. The first service was scheduled for today, Saturday April 2, between 8 and noon.
At 11am (on the day of my appointment) I get a call from them at (808) 486‑5097. The lady called to say she wanted to schedule my first appointment!!! She said she had no record of my first service being today although she did have all my personal and credit card info. Weird how they would call on a Saturday morning to schedule — I believe they knew I had an appointment and for some reason were covering the fact it could not be kept. I let her know I no longer wanted to try using them because of them wasting my entire Saturday morning. Stay away!!!

Although the Pest Control side of the house and the termite inspections are friendly and thorough, the actual tent fumigation did not meet my expectations. During a tent fumigation treatment performed last year, they tore off a piece of my roof’s drip edge and damaged about a 20 ft. section of gutter and two downspouts. They arrived several hours later than indicated and did not finished the job until well after sunset using flashlights. After one year of much follow-​up, Terminix finally made good on the gutter damage.

Between 7:00 — 9:00 am on March 2^nd, I was schedule for termite inspection and I had termite droppings from bedroom ceiling. NO SHOW. I emailed Terminix stating that no one came. They said an inspector came to the house, no one answer. 1. I waited all day 2. If inspector came to the front door, our dog would have barked. 3. If he came to the house, he would noticed our cars were home and could have call us on the phone. Now we had to reschedule to March 7^th. Their employees should be better trained on customer service. Since that’s their motto. Customer Service Satisfaction

I have been a terminix customer over 10 years. Generally we were satisfied with the service. Because we didn’t have much of a termite issue, Until recently, over the last 12 months we had service technicians over almost every month to address our termite droppings and live termite problems.
I tried calling the local office but they won’t return my call. So I emailed a letter to corporate office (a week ago) and wanted to send a copy to our local office. But they won’t give me their email address nor call me back. Today, I called customer service to follow up on my email. I was talking to someone on the mainland about my problem, but got cut off. So I called back again but I was connected to someone at local office. The local customer service said they will have the regional manager contact me. This is the 100% customer service satisfaction they advertise!

Rather than take the initiative to improve after yesterday’s debacle, this company yet again proved their incompetence. They promised that we would be able to re-​enter our house again between the hours of 4 – 6 pm and that they would call us as soon as the air was tested to be safe and we could come home. As expected, 6 pm rolls around with NO CONTACT from Terminix. I had to call the department manager and ask what the hell was going on. He then informed me that our house had cleared at 3 pm and he was «sorry» that we weren’t contacted. You can imagine how sincere of an apology that was. I have a 2 year old and two 3 month-​old infants and you can also imagine how anxious I was to get them back home, as well as to hear assurances that our home was safe for them to be in. Thanks for nothing, Terminix.
One of the worst experiences I have ever had with a company on this island. I can’t describe how unsatisfied I am with them without cursing so I will leave this review with my earnest entreaty to everyone to NEVER EVER deal with them unless forced to by your property management company, as we were.

If I could give a –10 I would. I called first thing in the morning 8a.m. requesting an estimate, they said they would send out someone between 3−5p.m., come 5pm and no one arrives, I call to check on status and they say he is running late (and quickly asked would you like to reschedule)! I said no, I’ve been waiting all this time already, and I waited another 1.5 hours, I tried calling again and all they could say was they were going to send an «email» to the branch managers to call me right away to see if they could send someone else. Guess what, I never received a call, not even an apology for a no-​show, no courtesy call, nothing. Terrible customer service, terrible management, and way to waste people’s time! My husband came home from work early and for nothing! Very disappointed in the lack of professionalism and way to give a bad first impression, taking my service elsewhere, don’t choose Terminix in Aiea. It’s unfortunate since in San Antonio they were outstanding, sad that I can’t say the same for Hawaii!

We’ve been a Terminix customer for about 3 years. During this time, our service has been pretty much hit-​or-​miss:
Quarterly pest control: Nice service to have. Reasonably priced. Always seems to be a different guy that treats our house. A few of them have been very nice (courteous and professional). One guy, however, was pretty surly, but came accompanied with a supervisor the next time and his attitude was much improved (ha). Pretty good about sending someone by when we need a spot treatment — although they don’t always come when they’re supposed to (sometimes late, sometimes a no-​show, etc.)
House tenting: Recently had our house tented for termites. Terminix kept changing the start time for the tenting. At first, we were expecting them at 9am. Then the day before the tenting, they said they’d be there between 4pm-​6pm (WHAT???). Then they changed again and showed up at 2pm (when we weren’t ready because we weren’t expecting them yet). It’s NOT easy to change your plans that drastically when you have working adults, kids in school, senior family members and pets to coordinate. The termite treatment comes with a one year guarantee — if you find termite activity within that time, they’ll re-​tent for free. Let’s hope they don’t have to do that because, although the kids enjoyed the staycation, it was NOT an easy task to pack up a house full of people for a day or two.

Came 4 Times last year… on the last time they came they did the inside of the house since we still had roaches… it was raining out side… so the person said they would do it another day… they never did…
When our year contract was up… they came and did the outside. We were not home. Then we saw they charge it to our account… We didn’t OK that service… When we called the office… the person who answered the phone said she will have the mgr. call us back… No one called back… two days later we called again… she said the mgr. will call us back about our billing… never called us back… that nite I called the Mainland Office… I told the person how bad the service was about returning calls… and that this company is representing there Name… I let her have it… telling her about this location…& there Service.
The next day a person called and said will reverse the charges… So why am I writing this review… is because they had the nerve to say the contract gets automatically renewed… Which doesn’t say that on our contract… Who ever that person was on the phone for that location… should be retrained or fired… If it was the owner… Social media can make you our break you… It’s sad that they can’t admit there mistake… They must be thinking but we gave you your refunded… If they don’t get it, after reading this… then they shouldn’t be representing a great company like… TERMINIX

Disappointed. Purchased a home with existing service, called in to cancel quarterly service which was being charged to the prior owner. Was told that there was a yearly policy still in place until January. Called in again to renew that policy as I was told that I could renew it up until it expired. Come to find out, the policy was cancelled since we didn’t transfer the policy to our names. Clearly, we would have transferred the policy the first time I called MONTHS ago if I had been told that is what needed to be done. A new policy would cost us more, and they made no offer to fix their mistake. Even if it costs more, I would rather spend my money with a company that values customers and makes up for their mistakes.

KIMO always comes on time, explains what he is about to do, and does it in a short and timely fashion. He is always polite and professional and answers any questions I might have. I do believe he is doing Terminix a great service.

Driving through Aiea following this terminix truck. He’s driving wrecklessly and almost hit several cars including ours. He is tailing every car he follows. Then I see the Unilocal ratings. Haha, how you gonna drive like that while you drive a company car. Go figure :P

The Terminix sales rep stops by our house the other day, I tell him that I’ll need to think about it and might have some questions for him. He says I MUST decide by the next day or I’ll forfeit the 50% off deal. OK, no problem. We try calling him to ask some questions… No answer. He stopped by again the next evening. Apparently his phone is broken, won’t hold a charge. Jeez. I told him OK, we’d like to have our home treated. What kind of treatment is going to go down around it property? He doesn’t know, «but it’s safe for people & pets.» He goes on to say they’ll put down some granules in the yard. What? How’s that safe for kids and pets? «Oh, well that may not be the case for your home. There tech will do a survey of your property and decide what you need.» But depending on what treatment goes down, may not be guaranteed to take care of all the pests we want taken care of… He left his number again. Tried calling again to clarify some things. No answer. Lose money, this guy. Wonder what his excuse is this time. Called his Aiea base office, they don’t even have us on their schedule for the appointed day/​time the rep gave us. If the technician going to show up? He better, taking leave from work to be at home for this.
My advice? … Don’t go with Terminix. Find someone better.

I’m on the fence about this company…
He did spay inside my home last year and I have not seen any roaches since so that’s
a huge plus. They are suppose to be spraying outside the complex but I never ever see them come around the past year and our association is paying them every 2 months
so we may be looking into hiring another company this year. We will ask them to advise us each time they come by to spray from now on.
Also he came by again recently to spray inside of my home and this time I could not smell any kind of roach spray like I have in the past so I am wondering if he even used any spray at all? I usually can hear the can pumping noise and did not hear anything
this time so hopefully he was really spraying under the cabinets.
I will give them a 4 out of 10 right now

Overpriced, horrible at following up, removed certain services without letting us know AND never solves the issues. We were loyal clients for years, even after they contracted out for our tenting who left a mess around our yard with cigarette butts. Not knowing we were home (retired) they would literally drive by, and call later to say we weren’t home so they didn’t complete the monthly service. Not to mention, the monthly service was a few sprays here and there not paying any attention to our problem areas we would bring up. They would simply tell us to do this or that and it would fix the problem. Of course it was a deeper problem with the pests that they weren’t willing to handle. Currently searching for a new company.

Contact another pest control service. You’ll be glad you did. My first call was routed to the Mainland call center who said someone would call in 4 hours. 4 days later I called back and spoke to someone on Oahu who twice scheduled service appointments that no one ever showed up for. Still looking for a pest control company which for sure will not be Terminix. Call someone else. Save yourself the headache.

Great service. I called Terminex since the company I used prior was no longer in business. I met with Mike Doloros who was willing to work with schedule on when we could meet. He was great in explaining about the type of pest problem I have and the options I have to get rid of them. Mike was able to again adjust the service with my schedule and I met with the Tech Russell. Russell did a great job also explaining everything that was happening. He even explained the types of pests we have. I purchased the quarterly contract because of price. Thanks Terminex.

Horrible service. I will not renew my service contract with them. Had Terminex for some time now and they are just awful. Nice folks but don’t do a very good job and they don’t give you your money back if you are not satisfied.

Horrible service!!!
Initially when the tech came out, I waited 3 weeks and didn’t see an improvement with the pest around my house. I called, since I was told that if I didn’t see an improvement in 10 days someone would come out. The rep I talked to just told me to wait longer and was rude.
For my quarterly spraying, the rep called me the day before to confirm that he could come spray the outside perimeter, I said yes and asked if it was ok that I wasn’t home. The next day I get a notification that someone’s is trying to get in my gated community residence, but since I was at work I missed the call. 12 mins later I get emailed a bill that the spraying is complete. How is it complete when there was no way you could even get into my gated community and how in the world can you complete everything in less than 12 mins. I believe they don’t even spray anything when they know the customer won’t be home.
Beware!!#

The worst possible service. The «Terminix Ultimate Protection Guarantee» is not even worth the paper it’s printed on. They have collected live termites twice now and have the nerve to write «No signs of activity» on the report. Rip Off

Unilocal 100 Challenge #30/​100
Just wanted to update my experience. Danny, our tech came today. I was talking to him about two pest issues and he offered up some easy suggestions right away to help us remedy the issue. He mentioned that if that doesn’t work then call them up and he’ll come down to help us resolve it.
Danny has always been great and personable. He’s been very helpful over the years and we really appreciate him helping us! Mahalo again Danny for all your Aloha and support! You’re the best!

We have been customers of Terminix for some time now and this is our first problem we have had with them resulting in me making this review. We had our house tented in Sept of 2013 and during the tenting our gate was damaged and when contacted the company someone came out and took a look at it and that was it. The lady Pua said if we knew someone who could do the repair and in the mean time she would look for a company. We told her we didn’t have anyone to fix it so she said she sent a company to look at it and do an estimate which we didn’t see anyone come out to our house for the gate. 3 months and numerous calls and emails to terminix and Pua we decided to repair it ourselves because it was a safety and security hazard to my kids, ourselves, our dogs and people walking up and down the street if my dog got out. Now 3 months after us repairing the gate and wall and numerous more calls and emails to terminix and Pua we haven’t received the reimbursement check or any call from management like promised by the customer service rep. We are still currently waiting to hear from management and see our reimbursement check. MAKE SURE YOU CHECK OVER YOUR PROPERTY AFTER FUMIGATING YOUR HOUSE!!!