Since it became Macy’s the Customer Service experience has taken a nose dive. trying to find someone to help is like trying to pull teeth, i know people have the areas but i don’t need to have an attitude from you, I’m a paying customer. I have shopped there a hand full of times and have always gotten bad service, this goes for the Chapel Hill and Belden Locations. When you try and tell a manager about the experience the act like they don’t care
David B.
Évaluation du lieu : 2 Cleveland, OH
The salesman was very attentive, professional, knew what I was looking for based on description of the furniture. He even called to let me know that I was going to receive a bigger discount because the item went on sale after I bought it. Now, onto the issue. My furniture is late! Where is it?! I was told the 3-piece bedroom set was in stock. I called the general customer service line because my salesman was not working that day, very RUDE. I bought the furniture one month ago and still haven’t received it. I’ll have lived in my house for two weeks without bedroom furniture like a wierdo. No concessions made due to the inconvenience, just ‘our appologies’ useless. If I spend $ 1600 on furniture and you don’t make a concession for being this late on delivery(when delivery costs $ 180 to begin with) you won’t be getting my business again.
Soly Z.
Évaluation du lieu : 4 San Diego, CA
Nice selection, very helpful and kind staff, and a neat key-tag rewards program, which is valid for this location only.
Steve M.
Évaluation du lieu : 3 Westminster, CO
While in Akron on business, I discovered(actually 2 days prior, but who is keeping track) that I did not, in fact, have any cuff links. Of course, this wouldn’t matter if I had, you know… shirts with buttons. But anyway… This Macy’s was about on par with other Macy’s that I have frequented. What may have been lacking in selection was balanced by friendly and attentive staff. So… did anyone else in the world know that there were DONALDTRUMP branded cuff links? And yeah, they pretty much look like a scaled down version of one of his Trump Towers. Gold. Gaudy. Thank you, Kenneth Cole.