Minorik Chiropractic Center

I purchased a Groupon for a chiropractic exam package with an hour long massage. I was excited about it from the moment that I purchased the Groupon — my shoulder bothers me a lot, and who doesn’t love a massage, right?
When I arrived for my consultation appointment on January 16^th, the waiting area was packed. I found out that they only had one doctor on staff on Saturdays, but decided to book themselves this way anyway. The doctor I spoke to (I don’t remember his name, taller gentleman with dark hair and facial hair) was very nice, if not rushed. He did the consult, x-​rays and then had me hooked up to the electrical stimulation therapy. I made an appointment for the following Saturday for both my exam and my massage.
January 23^rd rolled around, and I was extremely excited. I had been talking about how much I had been looking forward to my appointment all week. I got to the office and was pleasantly surprised that it wasn’t jam packed the way it had been the week before. But that was the only thing that was pleasant about this visit.
I was taken back to an exam room and made to watch an indoctrination video about how important it was to set more appointments following today’s. Now… I understand that some people just want to get their back cracked & don’t understand that back pain can take work to solve. I am not under the impression that everyone makes good decisions regarding their health. However, starting off an appointment with the demand for more appointments didn’t sit well with me. But whatever.
When the doctor (different than the doctor I saw during my first visit) came in, he explained my x-​rays, what his treatment plan would be, and said not to worry, that there are people in the financial department who would help me figure out the costs. The costs? Pretty relaxing thoughts. But I did want to get my pain level down, and at the time, was more than happy to entertain the thought of returning for multiple appointments. When he finally took me into another room for my chiropractic exam, he barely did anything. I’m obviously not a doctor myself, but I have been to chiropractors in the past. This was the most disappointing «exam» I’ve ever had. It was completely worthless. I could have cried. He rushed me out of the room, and had someone hook me up to the electrical stimulation therapy again.
After my 8 minutes of ES therapy was finished, I was told that I was «all set,» and that I should go up to the desk to schedule my next appointment. I went up to the desk to ask about the massage that I had scheduled following my exam. I was already extremely disappointed, but I figured the massage would mend things a bit. The receptionist could not care less about anything that I was saying about how I had scheduled the massage last week, and just told me to sit in the waiting room. After a few minutes, she got on the phone with whom I presumed to be a fellow employee, and was talking about how it was «awkward» that I was just sitting out in the waiting room. Nice. Long story short, I sat in the waiting room for over a half an hour, only to be told that they didn’t have a massage therapist for me. I have so many issues with this. What happened to my appointment? Why did you wait 37 minutes to tell me? Why didn’t anyone seem to care that my time was just completely wasted?
A few days later, I got a call from the office to — surprise! — see if I would like to schedule another appointment. No follow-​up about how they completely messed up, no questions when I said that I would not be returning. Excellent customer service, right? About a week later, I was at a local mall at which they have a kiosk set up to attract new clients.
**All this office cares about is volume.** Their client care is awful, their staff is unhelpful and unapologetic, and they will do the absolute bare minimum in order to guarantee more appointments. I completely wasted my time and money with this place. If I ever see anyone wandering around the mall kiosk, I will be sure to tell them about my terrible experience, and give them my new chiropractor’s phone number.

I have been going to Minorik Chriporactic for several years. I feel like part of the family. Everyone knows me by first name and is friendly and kind. The doctors really listen to me and I know when I have pain they will make it better. I really enjoy coming to the office and always look forward to the next time. I have recommend them to several people I know and my fiancé also sees them,