Alameda Transmission

My father’s last gift is my 2001 Solara, Toyota. With that said, I have no intentions of purchasing a new car and I’m thankful to have honest people to go to when car issues come up. I find the Alameda Transmission team to be professional, helpful and extremely knowledgeable about cars. I highly recommend them!

Took my truck here to have the transmission rebuilt. After having to bring it there about 15+ times, transmission problem was never solved and I’m out over $ 1000. Don’t bring your car to these guys, they don’t know what they’re doing.

I had a blown gasket in my control valve on my ford ranger. I got all the parts from Rockauto. They did a fantastic job at a very reasonable price. Kudos to them.

Okay so where do I start had my transmission done here about 2 months ago transmission lasted six thousand miles. I like that the owner tells you that he will do something and does the opposite employees there say you must talk to Mac the owner who always mysteriously disappears when you need to talk to him it is my second time back here today to be told he’ll be back in a half an hour. Also seems to be that they will not warranty their warranty work either. I would for surely find a different transmission shop to take your vehicle to would not ever refer anyone here again.
Note to all had to give them one star can’t give them 0

I referred my customer to this shop and I went there to get estimate to assist our long time customer. I was coordinating this repair. Mac (owner) told me about $ 1600, maybe cheaper but MAC needed to open transmission to see extent of damage. (for reference AAMCO diagnoses and estimates for free and then they call you with price and you then choose whether to perform work or NOT!!)
I take all calls here and no call was received.
OK we are in the automotive industry and have worked with dozens of shops. We have done this many times and the process is familiar. Why would I authorize this repair at this price? Our primary shop for this repair was roughly $ 1500. This was closer to the vehicle so we figured that may be more convenient depending on PRICE. The bill for an unexplained reason arrived at $ 2300.
Ok next as they skipped right past calling up with estimate, having us authorize work, informing of any progress or even telling us its done. To be clear my interaction went from a promise to call with estimate to dropping of a car we don’t own and attempting to force delivery of services…
Owners Daughter KAREN GARCIA; a very young lady lacking anything resembling basic human etiquette walks in unannounced.
She walks in drop a $ 2300 unauthorized bill on the owners desk and asks for a check. This was estimate only so with a puzzled look we tried to figure out what happened as we assumed it was a mix up as there was no work authorized. I asked her politely «who authorized this repair?» and IN MY OFFICE TURNED TOWARDS ME AND SAID «…AAND WHY ARE YOU SPEAKING TO ME?» Seriously I am more curious than offended.
So you understand were still waiting for repair estimate of $ 1600 or «maybe less». so this was interesting and we were confused. We never dropped off car, the owner of vehicle did. We didn’t know why you were even here. No one authorized anything other than a estimate. They performed work without authorization at a cost of 35%-45% higher than the shop we normally use in San Francisco.
After her clever underhand zinger I was taken aback and the person she was facing looked at me with curious surprise. Keep in mind all sarcasm to her comment never left our imagination. With a puzzled face I rephrased «did the vehicle owner authorize this job?»
As I was seriously trying to find out how we incurred this debt to this shop. Karen EXTENDED HER ARM WITH HER HAND FLAT towards me without even dignifying me with a glance. In my office. And she had a child with her during this. Now if you use this gesture it means «SILENCE» «Stop Speaking you have nothing of value to say to me». It implied that the daughter of the proprietor feels herself so high and mighty that peasants such as myself are not worthy of her ears. It implies that for some reason I am below her. I stated 2 questions and this is my treatment. I asked her for her name and that ended that.
She was informed that this is not how we behave and she got a little uh ghetto? Im not sure what adjective to apply here and I am still amazed that a young woman decided to silence a customer with a hand gesture. In his office. We never spoke to her or been familiar with her in any way before this and she went back to her garage and called to tell me that I told her I authorized the labor. What? At my office you DID NOT KNOW and had to talk to your dad then you personally received my authorization. I authorized a job I wasn’t financially responsible for. MAKES SENSE. She then Proceeded to yell at me through the phone and I didn’t really feel like taking that.

The hydraulics on my clutch went out and these guys fixed it the same day and for a fair price. What’s not to like about Alameda Transmission? They’re local, family owned and operated, 30+ years at the same place, fair prices and the owner seems like an honest man and a nice guy to boot. (You need both to stick around this long.) No one likes a broken transmission but if you have to get one fixed, this is the place.

Love this place! Always helpful!

I wish I could give this establishment 10 stars. The owner (Mac) is always In a good mood his prices are excellent !! And always fixes my vehicles at a great price everyone I send there I mean everyone tells me the same thing great place. EXCELLENT!

I’m really happy they were able to replace my manual transmission for half the price quoted elsewhere. I purchased a used gearbox online and was worried it would have problems but it is perfect, and it took less than one day for them to replace it. Max was really helpful and I would recommend to anyone with transmission woes.