Allstate Insurance: Terry A. Mitchell

From the looks of it, my experience with this agent is much like the rest of the unsatisfied (former) customers chiming in on Unilocal.I’d been with Allstate for more than a decade, moving from state to state. We’re very low maintenance clients as well, only filed maybe one claim in all that time. When I did need to contact Allstate, they insisted I deal with my local agent, Terry. He never returned my calls, so I tried emailing his office. After three attempts, he did write back to say he was out of the office that week but would get back to me when he returned (spoiler: no, he did not get back to me). I even tried just stopping by the office itself, which was not open. Allstate’s 800 number had to deal with me after all, but didn’t really seem very concerned when I brought this up to them. After it happened a second time (I was trying to add an item onto my renter’s policy), I just tired of the nonsense and switched insurance companies altogether. My new agent is happy to to get back to me when I want to give them money!

I tried to give this joker all my insurance business including two property rentals, auto, motorcycle, boat, and umbrella. He said he would be back to me on two occasions that afternoon. Never heard back. I guess business must really be good for him to blow off customers.

After 7 years, I finally dropped him. All insurance salesmen get commissioned on the new client. That means the old client doesn’t get returned calls and doesn’t get to talk to the agent, only the receptionist, Fabiola. When I purchased a new car and tried to add it, they cancelled all of my other policies. It was a nightmare of rudeness between speaking to India, Texas and Fabiola at Terry’s. I’ll get right back to you, we’re the last words out of her mouth. That was about a year ago! Now I’m with state farm and have been very happy. I moved all five policies over to them… And I’m saving $$$! Still haven’t heard back from terry or Fabiola. I’m in the process of canceling my life insurance as it is the only policy Terry is still getting commissioned on and I don’t want to support him. Bottom line, insurance is supposed to be there to fix problems, not disappear when you need them… especially when their clerical error is to blame for the issue.

I have been with Terry for a while as well and I think that my family is a pretty low maintenance client. We have several policies with Terry yet he NEVER returns our calls. It is quite unsettling how unresponsive he is. Very unprofessional. I even stopped by his office once it — not impressed. Very old and dirty. I would not recommend him at all. Most likely once our policy is up — we will go else where.

WORST customer service ever! I had a home owners policy and a my boat insurance through Allstate for almost 10 years. I walked in and got my policy from Terry. All they ever had to do was take my money. I never had a claim or had to contact them till this year. They were cancelling my boat policy. My payment of both policies did not get applied towards both policies. So I called to clear it up. It took me 2 weeks to get a hold of Terry. The assistant said I had to talk to him. She finally got a message to him and he sent me a new policy in the mail. He still did not attempt to contact me. I called after receiving the new policy wondering why it was so much more and he was out of the office for another week. When I finally caught him on the phone he tried to tell me he had not got any of my messages. I would not let him think this was an excuse, I you got my messages, do not blame your assistant. Finally it was discovered that my original boat coverage was incorrect.
The next letter was from the main office saying they could not renew my boat policy or issue me a new policy because of the «LAPS IN COVERAGE». ARE YOU KIDDING ME!!! Laps in coverage created by your company error. We are talking a few months laps in the winter months! Not once did they offer any options for me. Only saying they could no longer provide coverage to me. I will never do business with Allstate again, you are NOT in good hands and Terry personally is the reason I have taken my business elsewhere! You should be much more attentive to your customers, there are PLENTY of Insurance companies out there dying to get my business.

I have had an auto and renters policy with Terry for several years. I am a low maintenance customer and yet whenever I call to speak about either policy, Terry has not once called me back. This morning, when I called and asked if my message was retrieved from yesterday, the secretary said she didn’t know — that Terry wasn’t in the office yet. It’s 10:45am in the middle of the week.
The irony is that I constantly receive requests in the mail from him to recommend him to my friends and neighbors. Terry — if you are reading this, you should know that the only thing you have to sell is service. Your office does not even provide basic service and you lost a customer today because of it.
I would not recommend Terry Mitchell as your AllState agent.

Utterly incompetent, company and individuals at this office. Terry is little more then a bad car salesman.