Environmental Pure Air

This is truly a scam. This business needs to be shut down. My mistake is that I did not check them out before letting them into my house. They called me numerous time to clean my vents. This vent cleaning was completely useless. Then the service men voluntary quoted to clean 2 furnace for $ 700 but reduced to $ 500. This job is not required because I called a couple of legit HVAC company and they said tune up which includes cleaning for each furnace is between $ 90 to $ 130. Beware! Make sure to remove your name off their call list.

Can you give less than one star!!!
This company has terrible business ethics and practices. I do not own a home, nor do I know where they obtained my contact info. I have asked to not be called by this company about 10 times, have been added to the national do not call list, and have even selected the option on their system to not be called again… Needless to say, I still get 2 – 3 calls a week. I’m trying to figure out a way to bring a law suit to this company because of this. If any one else has been experiencing this too, please say so in your post so we can get the terrible practices of this company to stop!

Watch out. I don’t recommend to use this service. We ordered it via Living Social and they came, pushed and asked for more money with additional services. We did not agree and they were mad. Even worse things after that… Anyway, it will be wise to stop from beginning. Don’t use them.

First review on the Unilocal,but I have to do it to try stop people from using this «experts»
When they arrived to clean ducts, they looked at the furnace and said, what was said in few previous reviews — its fire hazard, how dirty this furnace is and they offered to clean it for $ 500.-
I said no — price went down to $ 375.-
Again, I refused.
At the end, they offered to do it for $ 200.-
I have to wander, how many people blew their hard earned money on this heavy handed sales tactics.
Beware!

They called me and lied: «We installed your heater, and it’s time to clean your ducts.» That was 100% false, so I hung up on them.
A few days later they called my wife and said the same thing. She fell for it (I was out of town). As soon as I learned about it I called their (888) 397‑9672 number and never got through to a person. after about 20 minutes it went to voice mail.
I found that the also do business as:

My experience with them was great although I was pessimistic. I had a coupon for $ 29 air duct cleaning so I went for it. Of course when they guy came and checked the furnace he said I needed the filters changed and that cleaned as well. So after seeing all the nasty dust within, I agreed. I turned on the AC after they finished and the air did feel more clean And crisp. Also felt like the AC was cooler without all the dust in the way. I don’t have any allergy symptoms despite an allergy to dust and mold but just seeing all the globs of dirt/​dust/​nast removed gives me sense of relief. Theoretically it makes sense to do it. Give this company a chance despite the slightly pushy sales pitch, I think they did a splendid job.

These guys need to be taken off the market. The guys who came to my house non-​professionals lacking basic ethics; especially the ‘supervisor’ guy who had moved in from Chicago to the Bay area. They agitated asbestos containing material, ran the furnace blower, sucked it in on a flimsy filter and the rest all through the house! Took me months of constant phone calls to get the owner to do some (poor) remediation.
They are dangerous to your health. It is better to have dirty, dusty ducts that have these guys step into your home.

I’m hoping I can give these guys a zero star review. These guys are simply charlatans running a con game. If you take the time to research them, they’ve simply changed the name from a previous name which became too «hot» to use any longer. Amit G. was correct by starting his review «SCAM. SCAM.», except I’d suggest SCAM. SCAM. SCAM. SCAM. SCAM. SCAM. SCAM. SCAM for those who don’t get the first two.

Thieves, plain and simple. They ripped my mom off, a little old lady victim. ZERO STARS. I see duct cleaning done for $ 100 to $ 200 in advertisements. There were three men who pulled a huge accordion, from the front door through the back door and into the basement (why not go through the basement door?). I assumed they were cleaning the ducts and she anticipated approximately $ 1,000.00. Three men at $ 30.00 per hour for 5 hours equals $ 450.00 plus travel time and equipment another $ 550.00 equals $ 1,000.00.
Here is what the bill looked like:
1. $ 525.00 cleaning blower (did she buy it?)
2. $ 400.00 biocides sanitizer (that’s a lot of «soap!»)
3. $ 300.00 Gold order flex (?cleaning tubs) They didn’t stay here WTF?
4. 800.00 UV light (I see a red and blue light on, hardly worth $ 800, um
what?).
5. 300.00 Installation of light, a light in my ducts?
when I add this up I get $ 2,325 but they got $ 2,625.00. Add $ 262.00 for tax and their bill amounted to $ 2,887.00. It took the men about 10 minutes on my front porch to come up with this bill upon completion of their work.
Wow. My 70 year old mom has to go to court now. CRIMINALS

I wish I could give no stars. I purchased a deal for dryer vent cleaning through Living Social. It turns out, when you call the #, it’s just a nationwide # that farms out the service to local companies. After waiting two weeks for my appointment and freeing up my Friday afternoon for their 3 – 6 appointment window, no one called or showed up. I called the company and left a message. No one returned my call. I called again Monday morning and was told the wait time is now six weeks for an appointment. No apologies or anything. Needless to say, I will be contacting Living Social for a refund, now.

I purchased a voucher through living social for a company called 1^st duct cleaning… First off they sent a company called Environmental pure air. I read the reviews and never would have bought a voucher for this company!
My appointment window was from 10 – 1 and was supposed to receive call 30 minutes prior to their arrival. They called me at 2:30 and said they were waiting for me. Not only were they late but they did not call 30 minutes prior to arrival.
When they arrived they set everything up to clean the vents and then asked to see the furnace, he immediately said the furnace needed to be cleaned and that the job cost an additional $ 500 through the company. He offered to give me a discount and to pay him $ 250 cash. I kept refusing and he kept badgering us that the service was worthless without the furnace cleaning.
We then asked for the camera inspection and he said he did not have a camera. We then asked for the dryer vent cleaning and again he said he could not because I have a flexible hose and the brush would rip it.
So in the end 2 of the 3 services I paid for were not done and I cannot tell whether or not the 1 was fully completed.
I am very dissatisfied with this experience and company.

This company has an F rating with the Better Business Bureau. On the BBB site– Additional Complaint Information:
A review of consumer complaints filed with the BBB of Chicago & Northern Illinois against First Duct Cleaning delineates a pattern of consumer allegations. In the complaints, consumers allege they were charged a higher price for duct cleaning services than they had been originally quoted by the company. Consumers also allege that the company’s technicians have used high-​pressure sales tactics in an attempt to make them purchase additional services and special cleaning treatments.
If you paid over $ 500 for services, you can insist on the difference back. I did. I found, somewhere, that BY LAW, THEY ARE NOT LEGALLY ALLOWED TO CHARGE OVER $ 500.
I registered a complaint with my credit card company and sent an email that I was ready to see them in court. I told them that I knew they weren’t allowed to charge over $ 500, and that I would take this as far as it could go in compensation. They promptly refunded my money.
I still think there will be hell to pay, for them, as they are dishonest parasites, preying on the naïve and elderly. I wouldn’t want to know what Karma has in store for their families.

You get what you pay for. I purchased a Living Social coupon for $ 49 ($ 129 value) for a whole-​house air duct cleaning + dryer vent cleaning). First, this company operates under the name It’s Duct Time for which I can find no Unilocal reviews. My Living Social coupon says «It’s Duct Time» but my invoice following the service says Environmental Pure Air.
This was a slap and dash job. They were in and out in 15 minutes. They cleaned one duct (the one attached to my furnace), left drywall and debris everywhere, did not lay down any protective sheeting, did not clean up anything. They cleaned the dryer vent quickly and, similarly, left the lint everywhere.
I watched the video on their website and that is sooooo not the service I received. There was indeed an attempt to upcharge me. I stayed strong. Would never do it again.

I’m going to have to say «don’t do it». I could write a lot more but I’m going to leave it at that.

Only giving one star because I can’t give ZERO star.
I bought their $ 69 special, which included the negative pressure clean (sounds like voodoo magic to me), dryer vent cleaning, and camera inspection of HVAC system and duct work. During the negative pressure clean, «BOB» was more interested in selling more extensive cleaning. When I told him I was not interested, all of sudden, he was done. I had to call him back to do dryer vent. Then I realized they didn’t do camera inspection either.
Came back the following week, 2.5 hours late, to do the camera inspection. Did a brief inspection with his camera, with two feet length scope. How in the heck do you inspect a HVAC system with a two feet scope??? Didn’t want to waste any more time with these people. Calls to manager have not been return.
If I had known National Duct Cleaning Services were these people, I would have never bother, based on their many complaints.

SCAM. SCAM… They came and started explaining the other services that we will need. $ 250 for cleaning the blower and $ 199 to spray some liquid to kill bacteria. Its a selling trick where they get into your house for $ 39 to do the sir duct cleaning and then scare you to buy more. Air Duct cleaning was nothing more than attaching a big vacuum to one of the air duct. They said that all ducts are connected and it should clean them all. I dont think it did anything at all. I asked them to clean the dryer vent and since I have two washer dryers in the house he said it needs another $ 79 for cleaning the second dryer vent right next to it. By the way, cleaning the vent was as simply taking a brush and putting it in the vent for two minutes.
I think this business is a scam and suggest everyone to avoid them.

Wow. Should have done more research on this company before I bought their Groupon back in the spring. I purchased a $ 69 dryer and heating vent cleaning service thinking this was a great deal. When the guys got to my house, similar to other reviewers, I was told that I needed to have my furnace cleaned as well and also needed a new intake filter and furnace filter. Two hours later, I found myself writing a check for $ 622. What the Groupon covered, exactly, I am not sure. Total scam. Stay away.

I wasn’t very happy about their price of their service.
I asked them how much was it and the receptionist lady told me 29 dollars per tube
I asked if there is any labor costs or any other costs? she said no
Anyways the technician came and said our vents were very dirty. There is no way that 29 dollars are going to cover.
I got charged like 1400!!! man what the heck~
that is sooooooooooo expensive. he said he had to use a BIG blowing machine to get ride of the moles $ 575 and each dirty tube costs 60 dollars and we have 10 tubes
This was not the price I expected from their advertisement.
I eventually called their manager and complaint. they gave us a free (800 worth of UV light purify machine) for free.
I don’t like this company because they don’t tell you the truth in front. Even I asked them what’s the estimates they didn’t tell me the truth until the last minute.
I have to be careful about this bad advertisements!

I too had issues with an old worker of theirs and the manager personally got in contact with me to set things right. He had another worker go over my place again and clean up areas which had been missed. I don’t have a problem doing business with an owner who takes responsibility for his company. He set things right.
Believe me, if you haven’t thought about air duct cleaning… you should. What builds up in a year is pretty sick… Imagine if you haven’t done anything for 10 years.

I’m not really into ripping on companies but this company definitely deserves a bad review. If I can stop someone from experiencing what I experienced, it’d be worth the time I took to write this…
I always see these «Duct Cleaning Services» coupons in my home mailers. I decided to check out this service and scheduled an appointment. I had a slip for $ 29 for negative pressure vacuum which came with a free dryer vacuum and a heat system inspection. Sounded decent.
First, they screwed up my appointment and came hours later. My appointment was to be between 1−3pm and when they didn’t show up at 3pm, I called and they said it was from 3−5pm. The service guy finally called from an Illinois number at 4:45pm. He said he was outside. Ironically this company called me 3 times in the earlier weeks to see if they could do the job then because they were in the area.
Let the adventure begin…
I looked out and a white Econovan with peeling letters that said «Air Duct Cleaning» pulled up. Oh boy… clue number one. 3 guys came scurrying out and one started to do his pitch. He asked me where my heater was and I took him to it. The first thing out of his mouth was, «Let’s see what kind of services you need…» Clue two… oh crap here we go. I really didn’t expect a sales pitch from an air duct guy. What could they possibly sell you? He immediately asked if I wanted to see the fuzz in my heater before he even put the handheld device in the heater. He pointed it to a grey area which was a blurry image and told me I needed to have my whole heater cleaned. He told me it would cost $ 279. Huh?
«But I have this little coupon for $ 29» I tried to declare. He told me that the fuzz I had in the heater is bad for me and he could do the negative pressure thing but it would only continue to blow the crap into my lungs. He then lowered the price to $ 249. I couldn’t believe I wasted a day waiting for this guy. I asked him if he could just do the job I asked for. He said he was a business and they wouldn’t be able to survive on $ 29 jobs. I was floored. So basically they had no intention of ever coming to do a $ 29 job.
By this time, I looked inside and saw the second guy unscrewing my ceiling vent and setting up some long slinky lookin hose that ran out to his van. My vent is situated over my desk and he dropped ceiling drywall crumbs all over my computer and other stuff on my desk. Now I started to get mad and thought what the @#$%$ are these guys doing?
The first guy then offers me his third offer at $ 179. He told me to look it up on the internet if I was hesitant because the price he was offering was about $ 500 lower than what it’s really worth. I told him I didn’t need to because I didn’t want that service. He then offered me his last offer at $ 159 with the negative pressure $ 29 job included. I told him I really wasn’t interested and I just wanted the $ 29 job. Disappointed that I didn’t bite on his 4^th offer, he immediately told the second guy to close up my heater covers and to shut down the whole job. He instantly got on his phone and walked out. He got into the driver’s seat and waited fot the second guy to put the rest of the equipment into the van. They drove away with nothing else said.
I was stunned. I called the company and told them what had just happened. I asked for the manager and of course they were not available. The lady listened and confirmed my contact info and assured me the manager would call me the next morning. I told them I didn’t want anything from them but they should know what just happened. I still can’t decide if they knowingly run this scam or just had crappy sub-​contractors working for them. I still haven’t heard from them and probably never will.
I’m new to this air duct service but if this is what they do, then this industry strives to have people answer their coupon ads then pulls a bait and switch. I’m guessing that there’s no such thing as a «negative pressure cleaning» and seeing them hook up a big hose around 1 foot in diameter running about 50 feet long off a generator in an Econovan has only confirmed my beliefs. If it’s a legitimate industry then this is the worst company in that field. They were horrible in every regard from beginning to end. ZERO STARS!!!