Jim Bustos Plumbing

Based on what needed, clogged toilet. It is hard to get a recommended plumber on short notice. Some make non emergency appointments (we had another bathroom working) several days in advance. They asked me a few questions to diagnose, fitted me in between other jobs. Snaked the 30 feet of the line, were in and out in less than an hour with a reasonable charge. Told me to not dispose of dental floss in the toilet. We’re neat and professional.

Jim Bustos Plumbing consistently provide me with reliable, professional on time
service. I have a large old Victorian in Alameda that has some challenging, very
old plumbing. These folks really know how to work with old systems in these big
old houses. Their timely response, and dedication to following through and getting the job done right is excellent.
I highly recommend the company.

We had a bathroom remodel, working with several contractors. Jose from Jim Bustos plumbing was the best! He was there when he said he would be and came back at odd times because the other contractors weren’t there when they should have been. He went above and beyond to get the job finished! Would use this company again without hesitation.

This past week in the crawl space of my rental unit in Alameda I discovered a burst drain pipe with the resulting considerable standing water. I called Jim Bustos Plumbing about 10am of that morning and got a return call within the hour. That afternoon they were under the house surveying the situation and what was needed. First thing next morning they were back and by late morning had repaired the problem. I wouldn’t think of calling any other plumbing service. Fortunately I’ve had only one other plumbing issue at the units and that was a few years ago and Bustos was «Johnny on the spot» then also.
D.C.

So fantastic! Jose bent over backwards for me and was so quick and professional. I wouldn’t use anyone else.

This company was recommended by our realtor and they looked pretty good on Unilocal.We had a positive experience with the first plumber Eric who hooked up our washer and dryer. However, we had terrible experiences the next two times we had them come over. The previous plumber was not available when we needed our touch kitchen faucet fixed and the second plumber who came was not very trustworthy. Not only did he not fix our faucet, he reinstalled the air gap (the «emergency» valve from the dishwasher in case it overflows) improperly so it leaked water onto our counter every time we ran the dishwasher. To add insult, he claimed there was a flat fee and tried to charge us more than the first plumber for less work. Luckily we had the old work order handy and he quickly changed the overcharge. After we found out the air gap kept leaking, we scheduled a third appointment with them and a third plumber came and fixed the air gap at no charge (although initially he tried to claim that it was broken– we had to insist that we never had this problem before their plumber reinstalled it so it was their fault if the equipment is broken now; it was not broken and works fine now). He took a look at the kitchen faucet again and said that we had to order a new part for the touch feature to work properly and could not set it to just work manually. We didn’t want to deal with the touch faucet anymore, bought a new kitchen faucet that we really like, and had a different company install it. This other company was efficient and knowledgable and our new faucet looks and works great. However, they also walked us through how to set the old touch faucet on manual bypass– it took less than five minutes.

We’ve used Bustos for every plumbing and gas need in two houses for many years. We recently did a remodel and the contractor only subs with another well-​known plumber. Huge difference in service and skill level, and a great reminder what a gem we have in Bustos. Unfortunately for us (fortunately for their families), they don’t take weekend/​night calls. But for everything that can wait a little or can be planned in advance, these are your guys. Chris works hard to get you the help you need asap, and the crew does whatever it takes to make sure the problem is solved.

With a bathroom out of service, I was able to get an appointment scheduled the same day to replace a shut off valve and supply line, and reset my toilet. Robert was quick and courteous. He also provided good priced estimates for water heater replacement and installation of a gas line in my kitchen. I look forward to contacting them to proceed with those projects soon.

Great company. Think it is a father-​son business and the owner, Eric, seems to know everything about Alameda. I called for an estimate on the house I am buying and Robert gave me a bid and a couple different ways I can go. The lady in the office, think her name is Chris, was pleasant and efficient. They were recommended to me locally and I like the idea of using a company on the island.

I deal with Bustos on an ongoing basis to provide repair services for the 200 plus units I manage. I would not use any other company. The level of professionalism and service is incomparable to any other company I have worked with. The office manager Chris is amazing and always goes out of her way to make sure she can accommodate our needs. They are very reasonable and fair when it comes to billing.
The plumbers (particularly Robert and Brian) are amazing. I always joke that they should have their own show on A&E called Extreme Plumbers. I have seen them do amazing work in the most unique situations.
It so wonderful that we (Alamedans) have a long time Alameda Company that provides such a great service.

The most recent experience with their office has caused me to change my review. Although Brian was professional in handling the matter, I was extremely dissatisfied with the responses from the office staff.

Our family called up Jim Bustos Plumbing for a water pressure problem we were having in the house. The technicians were quick and extremely professional. They were able to fix the problem efficiently. Would definitely call them again for any plumbing services!!!

I had a leaky shower door, so I called them to come fix it. The workmen showed up on time and proceeded to remove the old caulk and re-​caulk it. They left, and a few hours later I took a look at the shower door to see huge gaps between it and the tub. I called them back, and spoke to Eric Bustos. For some unfathomable reason he kept going on and on about how to re-​caulk a shower, and what his guys had to do. All I kept asking for was a shower that didn’t leak. Eventually he sent the guys back to finish the job, and they seemed to do so.
2 days later it started leaking again. We called back and they said they’d call and send someone over between 8 and noon the next day. I waited until 11:30 and when I didn’t hear from them I called them for an update and was told that the appointment hadn’t been scheduled. The nice lady on the phone called me back to let me know that she’d spoken with Eric Bustos (company president) and since they’d been there twice already there’s nothing they can do to fix it so they’re not going to come out and patch the small bit that’s still leaking. This after they told us yesterday that they would.
If a company doesn’t feel capable of performing a job, they shouldn’t do it and then tell the customer why it was done badly and refuse to fix it.